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Work Background
Técnica de Formación, Prospección e Inserción Laboral
Fundación Esplai - Ciudadanía Comprometida Técnica de Formación, Prospección e Inserción Laboral
Feb. 2024Barcelona, Catalonia, Spain
Tutor Success Manager
Profe.comTutor Success Manager
Jan. 2023 - Nov. 2023Barcelona, Catalonia, Spain- Tutor Recruiting - Tutor Onboarding - Student Progress Monitoring - Tutor Support and Training - Student-Tutor Matching - Resource Development - Parent Communication - Goal Setting and Progress Tracking - Feedback Collection and Analysis - Retention and Satisfaction
Sales and Customer Success
Profe.comSales and Customer Success
Oct. 2022 - Dec. 2022Barcelona, Catalonia, Spain
Customer Service Specialist - Seasonal
RidestoreCustomer Service Specialist - Seasonal
Oct. 2021 - Jun. 2022Remote- Answer customer inquiries via phone, email, or chat. - Identify and resolve customer complaints and issues promptly. - Assist customers with placing orders, returns, and exchanges. - Document and report recurring issues to improve customer service processes. - Product knowledge
Community Specialist
elrowFamilyCommunity Specialist
Jul. 2019 - Nov. 2020Barcelona, Catalonia, Spain- Content Strategy - Community Management - Community Growth - Crisis Management - Analytics and Reporting
Community Specialist Intern
elrowFamilyCommunity Specialist Intern
Jul. 2019 - Jan. 2020Barcelona Area, Spain
Credit Accountant
Burton SnowboardsCredit Accountant
Aug. 2017 - Nov. 2018Innsbruck- Credit Assessment - Account Management - Risk Management - Collections - Reconciliation - Credit Policy Development
Account executive - Marketing and merchandising Trainee
We4Account executive - Marketing and merchandising Trainee
Feb. 2016 - Oct. 2016Barcelona y alrededores, España
Customer Service Agent (French market)
SELLBYTEL Group SpainCustomer Service Agent (French market)
Nov. 2014 - Jul. 2015
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