Alba Cuartero

Social Media Specialist @Elrow

Influencer Marketing ManagerInfluencerMarketingCopywriter📝 Influencer or BloggerSales & BizDevHR🐦 DesignPodcast HostEntertainmentEducation🏐 SportsBloggerTraining&Development SpecialistCommunity ManagerContent Manager

Alba Cuartero is a seasoned Social Media Specialist formerly associated with Elrow, Burton Europe and other previous experiences. Elrow is a leading entertainment company known for its immersive and innovative events. She brings extensive experience in managing social media platforms, brand promotion, and digital marketing strategies. Alba has honed her skills in content creation, audience engagement, and data analysis, which have played a significant role in enhancing the online presence of Elrow. She is great at leveraging social media tools and trends to maximize brand reach and impact. A strategic thinker, Alba excels in collaborating with diverse teams and managing multiple projects. Her passion for connecting with consumers through various digital platforms has made her a valuable asset to the companies she’s worked with.

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Work Background

Fundación Esplai - Ciudadanía Comprometida Técnica de Formación, Prospección e Inserción Laboral

Feb. 2024Barcelona, Catalonia, Spain

Profe.comTutor Success Manager

Jan. 2023 - Nov. 2023Barcelona, Catalonia, Spain- Tutor Recruiting - Tutor Onboarding - Student Progress Monitoring - Tutor Support and Training - Student-Tutor Matching - Resource Development - Parent Communication - Goal Setting and Progress Tracking - Feedback Collection and Analysis - Retention and Satisfaction

Profe.comSales and Customer Success

Oct. 2022 - Dec. 2022Barcelona, Catalonia, Spain

RidestoreCustomer Service Specialist - Seasonal

Oct. 2021 - Jun. 2022Remote- Answer customer inquiries via phone, email, or chat. - Identify and resolve customer complaints and issues promptly. - Assist customers with placing orders, returns, and exchanges. - Document and report recurring issues to improve customer service processes. - Product knowledge

elrowFamilyCommunity Specialist

Jul. 2019 - Nov. 2020Barcelona, Catalonia, Spain- Content Strategy - Community Management - Community Growth - Crisis Management - Analytics and Reporting