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Work Background
DeliverHealthDirector, Product Management Coding Solutions
Mar. 2022Madison, Wisconsin, United States
PresidiohealthVice President Operations
Nov. 2017 - Mar. 2022Houston, Texas AreaProvide management and oversight for the Client Services division including Project Management Office, Technical Support, Medical Coding, and Client Engagement departments. Engage with executive leadership to develop client engagement and success plans that support the overarching strategy for the company and align with business goals. Participate in long-term strategic business planning while generating client feedback for process improvements and software enhancements to drive client adoption, retention, and sales. Established KPIs for the Client Services division and developed reports outlining performance to drive strategic planning and product development.
Neighbors Emergency CenterDirector of Business Intelligence
Mar. 2017 - Nov. 2017Houston, Texas Area
Neighbors Emergency CenterStrategic Project Manager
Mar. 2016 - Nov. 2017Pearland, TX
Neighbors Emergency CenterMarketing Liaison
Sep. 2015 - Mar. 2016Pearland, TXDirect daily marketing operations and implementation of marketing initiatives in targeted markets through education, sponsorship's, and participation in community events. Establish and maintain positive working relationships with current and potential referral sources, business and community leaders, philanthropic organizations, and the NEC center staff. Create a unique and successful marketing mix based on the center’s location, area demographics, target market and retention of current patient base. Assist the lead liaison and marketing coordinator as needed in strategic planning, staff development and regional events.
Firefly Digital, Inc.Business Development Manager
Jan. 2011 - Dec. 2011Lafayette, Louisiana AreaResponsible for successfully prospecting and converting potential leads into clients via strategic marketing and business analysis. Educate technology directors, marketing directors and upper management on Firefly’s technology solutions including content management, social media integration and custom business applications. Conduct discovery meetings to determine client’s technology needs and transition accounts into the development stage with the Account Manager. Attend business social functions, trade shows and participate in local and statewide events to increase company awareness.
Carlie S. Richard ConsultingOwner
Apr. 2009Assist small businesses with strategic planning focused on business operations including; marketing, business development, customer relationship management, and technology.
Firefly Digital, Inc.General Manager
Jan. 2007 - Dec. 2009Lafayette, Louisiana AreaResponsible for overall business strategy and management including financial planning, staff development, customer relationship management, quality control, brand/marketing strategies and reporting to ownership. Identified new potential markets and created entry strategies and marketing plans for each in conjunction with the business development manger and ownership. Conducted monthly staff meetings, created continuing education opportunities for staff, organized quarterly team building exercises and launched a semiannual client brainstorming session and appreciation event.
Firefly Digital, Inc.Account Manager
Jan. 2005 - Dec. 2007Lafayette, Louisiana AreaCreated positive client experiences through effective project management and communication for over 300 clients. Organized and hosted client site/application launches and training/tutorial sessions. Assisted the business development manager with business analysis for new clients. Worked with ownership, upper management and development team to launch an internal CRM system to better manage client projects and expectations. Increased monthly revenue by successfully marketing products and providing technology solutions to the client base.
Wells Fargo FinancialAccount Manager
Jan. 2004 - Dec. 2005Opelousas, LAAssisted clients in financial planning, debt consolidation, budget development and home purchasing. Awarded top producer in the Southwest Region in the 1st quarter of 2005 and as a result was tasked with the training of new hires within the district.
Lafayette Consolidated GovernmentTrade Development Assistant
Jan. 2003 - Dec. 2004Lafayette, Louisiana AreaAssisted the International Trade Development Director with market research and international business development strategies for local companies looking to expand into the global economy. Collaborated with city and state leadership to successfully secure US Department of Commerce Buyer’s Recognition for LAGCOE in 2003 and the SABIT grant for LCG in 2004.
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