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Work Background
SolutionsForceNOW LLCPrincipal Consultant
Nov. 2024
🔧 CoE Operations | Sandbox Governance | AI-Driven Change Enablement
💼 Available for Freelance Projects | Short-Term Advisory | Executive Coaching
At SolutionsForceNOW, we specialize in transforming Salesforce CoE Operations and Sandbox Management practices across global enterprises. Our Experienced Intelligence (EI) Services help organizations tackle today’s biggest operational challenges:
✅ Agile & Hybrid DevOps Implementation
✅ Development Tollgates & QA Testing Strategy
✅ AI-Powered Self-Healing & Community Development Governance
✅ Persona-Driven Change Guardrails (Picklists, Rules, Approvals, Routing)
✅ Cooperative Development Models for Admin + Dev Teams
✅ Production Support Playbooks & Non-Developer Empowerment
✅ Syncing Agile Changes Back into DevOps Pipelines
✅ Training Alignment Across Tech, Ops & Business Units
Whether you need a 3–10 day advisory, a fractional CoE Leader, or a turnkey operational strategy, our team brings the right tools, trusted frameworks, and experienced leadership to deliver real results—without disrupting your existing delivery cycles.
🔍 Focus Areas:
– AI-Driven Change Management
– DevOps & Release Governance
– Org-Wide Training & Persona Permissions
– Sandbox Strategy & Environment Tiers
– Community Dev + IT Co-Governance Models
Let’s align your operations with executive strategy, modernize your release governance, and empower qualified users — all while maintaining system integrity and compliance.
Tata Consultancy ServicesChief Solution Architect - Delivery
Jan. 2021 - Oct. 2024
Tata Consultancy ServicesChief CoE Director, North America
Sep. 2019 - Dec. 2020Greater Atlanta AreaLeader of a group of highly trained and experienced Directors for the TCS Salesforce.com Practice primarily covering North America in addition to providing global support for our largest clients. A Senior technology solutions leader with over 20 years of business and technology transformations across Sales, Service and Technology functions. Highly effective delivering recommendations to executive leadership including business cases, solutions, roadmaps, proposals and analysis outcomes. Demonstrated history building and influencing leadership of Salesforce architects across Clouds.
Tata Consultancy ServicesDirector -- DevOps, Lightning Migration and Solution Architecture
Jan. 2019 - Aug. 2019Greater Atlanta AreaLeader of Global Strategic Center of Excellence efforts where responsible for Assessments and Jump Start programs focused on the implementation of Salesforce.com and specific vendor partnerships for the benefit of our clients.
Tata Consultancy ServicesGlobal Lightning Lead
Aug. 2017 - Dec. 2018Greater Atlanta AreaAs Salesforce.com continues migrating from Salesforce Classic to its new Lightning UI, opportunities abound for the practice and to help customers and prospects reap the benefits of one of the biggest platform developments in years. Joseph B. Thurman, Jr. has joined The Center of Excellence as the Global Lightning Lead where he will be the lead global Lightning technical resource and play a role in helping the practice become Lightning enabled.
Tata Consultancy ServicesSenior Solutions Architect
Apr. 2015 - Aug. 2017Iselin, New JerseyUnderstand customer's business requirements and technical environment to architect the optimal solution · Design solutions on the Sales Cloud & Force.com platform leveraging design patterns (standards & solution specific) · Collaborate with the different product vendors/app groups while designing the interfaces with 3rd party services, backend systems and various monitoring/analytical tools · Lead the development team in delivering the solution · Be hands-on in supporting the development process · Perform data migration and/or integration · Perform quality assurance on deliverables and work products · Audit, uncover and resolve data integrity issues · Recommend best practices
Wipro TechnologiesSenior Architect
Feb. 2013 - Mar. 2015Client LocationsSFDC Expert providing leadership and solutions for clients
PhilipsSenior CRM Project Manager
Dec. 2011 - Apr. 2012Andover, MassDeveloped process, implemented procedure and mentored staff in the Salesforce.com design, implementation and configuration. Conducted training sessions in the Agile / Scrum process as part of execution of the project. Set up and participated in a PMO structure for the overall project including recommendations to the global governance committees.
TheLadders.comManager Sales Operations
Jan. 2010 - Dec. 2011Improved trust and reliability in the CRM system data allowing senior management to go from 75 users to 200 users on the system in less than a year. Decreased reliance on manual reconciliation for 3 processes and 4 FTE over two weeks every month to 1 process handles by 1 FTE in a single business day. Recommended and designed new pre-sales training program for moving sales trainees through the system. Managed 5 FTEs in the program. Responsible for full rollout of Salesforce.com through the global organization managing process, procedures and 8 FTEs of staff and consultants. Owned vendor relationships including Salesforce and all additional plug-ins. Implemented cutting edge processes that were recognized by colleagues and vendors. Presented experiences and best practices at the Salesforce Dreamforce 2010 conference.
Subarashii Properties, LLC.Vice President Business Development
Oct. 2009 - Feb. 2010Residential Property Management Firm specializing in rentals through 25 unit buildings. We are not just property focused, but also tenant enabled where we work with individual owners to ensure that their tenants enjoy the experience of being at their property. Know someone that -- needs help with problem tenants
-- collecting rent electronically
-- is having current problems making a decent profit
-- can not sell their house and would like to wait out the market Feel free to pass my name along and I would be glad to speak with any referral you provide (at no cost to all).
AllForChrist Ministries, Inc.Owner
Jul. 2000 - Jun. 2005Created firm to provide administrative, secretarial and customer service functions to faith-based organizations. Directed sales and marketing efforts implementing state of the art systems such as real time CRM applications, virtual workspaces and VOIP telephone network. Supervised and provided concept input for the creation of corporate website, strategy, exhibit shows, quarterly newsletter. Involved with Investment Advisor for funding and making presentation to potential investors. Responsible for idea, concept, implementation including financials, budgeting, human resources, facilities management, meeting planning.
SUPERB, Inc.Principal Consultant
May. 1991 - Feb. 2010Business Analyst responsible for taking ideas from conception to application. Project Management including business process strategy and development.Comprehensive database management and migration strategies. Instruction on document and process management utilizing such tools as Adobe LiveCycle products. Strategic Consulting, including business plan & sales strategy development. Clients have included:
Financial Services - Dresdner Kleinwort Wasserstein, FX Applications, JP Morgan Chase
Medical/Pharmaceuticals - University Hospital, Emergency Medical Systems, Bristol Myers Squibb
Faith Based - Yours, Ours, Mine Community Center
Insurance - Mutual Benefit Life
Print Media - Bill Communications
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