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Work Background
TrystarBusiness Analyst
Apr. 2025Burnsville, Minnesota, United States• Act as the initial point of contact for all business systems support tickets, resolving or collaborating on requests in a timely and effective manner.
• Implement small system enhancements and configuration changes to improve functionality of systems and align with business requirements.
• Collaborate with stakeholders to gather, document, and translate business requirements into functional solutions.
• Provide hands-on support and training for end-users, empowering them to effectively utilize Trystar’s systems, solutions, and tools.
• Orchestrate User Acceptance Testing (UAT) to validate solutions, ensuring alignment with operational goals.
• Develop and maintain detailed documentation for processes, customizations, and resolutions.
• Track, manage, and communicate system updates, ensuring all stakeholders are informed and aligned.
• Support system enhancements, including data validation, to ensure accurate and efficient system operation.
Malco Tools, Inc.Technical Support Analyst
Sep. 2023 - Apr. 2025Annandale, Minnesota, United States
St. Cloud State UniversityGraduate Assistant
Aug. 2023 - May. 2024
St. Cloud State UniversityGraduate Assistant
Aug. 2022 - Aug. 2023St Cloud, Minnesota, United States• Actively seek out and participate in ongoing professional development
• Aid in risk management, conflict resolution and problem solving among constituent groups
• Apply student development theory in your daily work
• Build and maintain relationships with a variety of constituent groups
• Collaborate internally and externally to accomplish program goals
• Communicate professionally and effectively with others
• Develop a working knowledge of University and Departmental policies and procedures
• Engage in program planning which is inclusive, represents best practices, current trends, and remains within budget parameters
• Engage in research necessary to successfully accomplish program objectives
• Directly oversee the work of any civic engagement intern(s)
• Provide advisement and mentor Program Assistants and other students
PrairieCareMedical Receptionist
Aug. 2022 - Dec. 2022Brooklyn Park, Minnesota, United States• Schedule and/or reschedule patient appointments
• Answer and/or transfer calls appropriately
• Greet patients, families, and guests in a customer-friendly, professional manner
• Obtain appropriate forms for patient appointments
• Distribute/route mail and faxes
• Process Release of Information requests
• Assist patients by troubleshooting for any telehealth appointment issues
• Maintain roster and census for programming
• General administrative/clerical duties such as office supply ordering, insurance verification, and maintaining calendars for providers
MedtronicClinical Project Coordinator
Sep. 2021 - Jun. 2023• Perform project administrative tasks including filing all required study and site related documentation, maintaining paper and electronic study files, and documenting adherence to trial master file (TMF) plans through periodic assessments
• Manage multiple sites and maintain detailed clinical study files and source documentation
• Proficient with conducting and completing qualification, initiation, activation, close-out activities and checklists
• Verify adequate investigator qualifications, training and resources, including facilities, laboratories, equipment, and staff.
• Responsible for sending out essential correspondence, supplies and study binders to sites, configuration of the study’s Clinical Trial Management System (CTMS) while supporting the creation of required study templates and training materials
• Maintaining database cleaning such as opening and closing queries, familiar with EDC such as Medidata Rave and Oracle
• Proficient with data extractions utilizing sites such as CDA, Spotfire and Teams
• Track study training to ensure all the study and site team is fully trained on current plans
• Generate and execute site payments while adhering to study budgets
• Manage compliance with requirements of the protocol, informed consent process, data collection, and subject enrollment
• Develop clinical study documents including study protocol, informed consent forms, case report forms, and patient reported outcomes
Coborn's PharmacyCertified Pharmacy Technician
Mar. 2020 - Dec. 2021St Cloud, Minnesota, United States• Detailed-oriented follow through with accurate typing and dispensing prescriptions, and organizing inventory
• Review health insurance processing and follow-up with third party representatives for any billing errors
• Communicate with insurance companies to assist patients in receiving mandatory medications that were previously declined
or placed on hold due to misinformation miscommunication from their physicians
• Ability to administer COVID-19 vaccinations
• Responsible for organizing and packing medications
• Versatile multitasking and attention-to-detail production in a fast-paced, medium to high-volume retail setting.
• Connect with 250+ customers per day, supporting troubleshooting, providing product information, and building customer loyalty
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