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Work Background
ShopamineProject Manager
Mar. 2023Ljubljana, SloveniaAs a Project Manager at Shopamine, I lead client onboarding, deliver exceptional customer support, and conduct comprehensive product testing. My role is vital in ensuring the success of client projects and providing a seamless experience throughout the customer journey. Responsibilities: - Client Onboarding: Lead end-to-end onboarding process, collaborating with cross-functional teams to define project scope, set realistic timelines, and ensure successful website launches. - Customer Support: Serve as the main point of contact, providing prompt and effective support, troubleshooting issues, and offering guidance on customization, product features, and technical aspects. - Product Testing: Conduct comprehensive testing of new features and platform updates, identifying bugs and usability issues to facilitate timely resolutions and product improvements. - Project Management: Manage multiple client projects concurrently, overseeing timelines, resource allocation, and stakeholder communication to ensure successful execution and timely delivery. Skills: - Proven Project Management experience in a web-based platform environment. - Strong understanding of website-building platforms like Shopamine or similar platforms. - Excellent customer service skills, offering exceptional support and maintaining high client satisfaction. - Proficiency in product testing methodologies, bug tracking, and quality assurance processes. - Project management expertise, managing timelines and resources. - Strong communication skills, collaborating effectively with cross-functional teams and clients. - Detail-oriented mindset, prioritizing tasks in a fast-paced environment. - Problem-solving abilities and proactive approach to finding solutions. - Familiarity with web development concepts, HTML, CSS, and responsive design is a plus.
Jakob Robič Web Director
Jan. 2023Slovenia
Robotrade d.o.o.IT Support Specialist
May. 2020 - Jun. 2023Bled, Radovljica, SloveniaAs an IT Specialist at Robotrade d.o.o., I held a pivotal role in providing comprehensive congress rental services, managing simultaneous interpretation systems, and delivering high-quality audio-visual streaming solutions for live events. I actively contributed to the success of numerous prestigious events, including the Slovenian and Czech presidencies of the European Union, the IPO Summit in Bahrain, and a wide range of events within Slovenia. Key Responsibilities: - Managed and provided comprehensive audio and video services for congress rental, ensuring seamless delivery of cutting-edge equipment and solutions for high-profile events. - Successfully set up and operated simultaneous interpretation systems, overseeing the installation of interpretation booths, receivers, and transmitters, resulting in smooth communication and enhanced multilingual experiences for event attendees. - Spearheaded the implementation of audio-visual streaming solutions on platforms like YouTube and Zoom, enabling remote audiences to access and engage with live events, resulting in a significant increase in event reach and participation. - Resolved technical issues promptly and efficiently, minimizing disruptions and ensuring uninterrupted event flow, leading to a high level of client satisfaction and positive feedback. - Managed vendor relationships, negotiating contracts and evaluating new audio-visual technologies, resulting in cost savings of X% and access to state-of-the-art equipment.
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