ShopamineProject Manager
Mar. 2023Ljubljana, SloveniaAs a Project Manager at Shopamine, I lead client onboarding, deliver exceptional customer support, and conduct comprehensive product testing. My role is vital in ensuring the success of client projects and providing a seamless experience throughout the customer journey. Responsibilities: - Client Onboarding: Lead end-to-end onboarding process, collaborating with cross-functional teams to define project scope, set realistic timelines, and ensure successful website launches. - Customer Support: Serve as the main point of contact, providing prompt and effective support, troubleshooting issues, and offering guidance on customization, product features, and technical aspects. - Product Testing: Conduct comprehensive testing of new features and platform updates, identifying bugs and usability issues to facilitate timely resolutions and product improvements. - Project Management: Manage multiple client projects concurrently, overseeing timelines, resource allocation, and stakeholder communication to ensure successful execution and timely delivery. Skills: - Proven Project Management experience in a web-based platform environment. - Strong understanding of website-building platforms like Shopamine or similar platforms. - Excellent customer service skills, offering exceptional support and maintaining high client satisfaction. - Proficiency in product testing methodologies, bug tracking, and quality assurance processes. - Project management expertise, managing timelines and resources. - Strong communication skills, collaborating effectively with cross-functional teams and clients. - Detail-oriented mindset, prioritizing tasks in a fast-paced environment. - Problem-solving abilities and proactive approach to finding solutions. - Familiarity with web development concepts, HTML, CSS, and responsive design is a plus.