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Work Background
Change Management Consultant/Project Manager
Provincial Health Services AuthorityChange Management Consultant/Project Manager
Apr. 2024 - Nov. 2024CanadaSupported the change management strategy development and implementation to support Provincial Attachment System (PAS) for Primary Care Providers, Attachment Coordinators and Medical Office Assistants in BC.  Conducted stakeholder analysis to identify key individuals and groups impacted by changes  Developed and implemented OCM strategies, roadmaps, monitored progress, and recommended corrective actions.  Developed OCM documentation: OCM plans, communication plans, budgets, site readiness plans, benefits realization and tracking, adoption metrics  Assessed organizational impact and addressed change risk, developed and maintained OCM RAID  Developed and implemented webinars, roadshows, online patient journey guides  Developed release notes for Primary Care Providers  Developed, launched and analyzed webinar surveys  Organized and led OCM activities: Virtual Office Hours, Change Readiness Assessment, Post Go-Live surveys, Lessons Learned and Focus Groups. Presented findings and action plans.  Developed and continuously updated a range of training materials, including detailed user guides, instructional videos, FAQs, and infographics, to facilitate user understanding and effective use of the system.  Developed and launched communication materials to support OCM activities  Developed project related documentation, such as business cases, project charters, status reports, project plans, change requests, issue and risk logs, lessons learned, budgets, resource plans and others, as required  Engaged workstreams, senior leaders, partners, internal and external stakeholders to solicit feedback, input and to ensure support and participation in site readiness, training and go live, sprint events and activities
Change Management Consultant/Project Manager
Fraser Health AuthorityChange Management Consultant/Project Manager
Jan. 2022 - Nov. 2023Canada, VancouverResponsible for the change management strategy development and implementation to support MEDITECH Expanse Electronic Health Records system implementation across 12 hospitals.  Provided day-to-day oversight of change management strategy implementation and planned change management and project management activities  Applied ADKAR Prosci change management, PMBoK Waterfall and Agile project management methodologies and tools to drive change in the organization and implement the project  Developed OCM documentation: OCM plans, communication plans, budgets, site readiness plans, benefits realization and tracking, adoption metrics  Developed project related documentation, such as business cases, project charters, status reports, project plans, change requests, issue and risk logs, lessons learned, budgets, resource plans and others, as required  Engaged workstreams, senior leaders, partners, internal and external stakeholders to solicit feedback, input and to ensure support and participation in site readiness, training and go live events and activities  Organized and led OCM activities: Virtual Office Hours, Change Readiness Assessment, Post Go-Live surveys, Lessons Learned and Focus Groups
Director, Digital Transformation Program Office
Apotex Inc.Director, Digital Transformation Program Office
Mar. 2021 - Sep. 2023Toronto, Ontario, Canada Established Digital Transformation Strategy Office framework, methodology and tools  Established annual and ad-hoc program intake process and prioritization  Worked with Business areas to develop 3-year Digital Transformation Strategic roadmap  Facilitated strategic discussions in collaboration with Business, LEAN, IS and Data experts to understand stakeholders and customer needs and gained alignment  Responsible for portfolio execution - 4 large Digital Transformation programs across the globe (Canada, US, India, Latin America), using Waterfall, Agile and Hybrid project management methodology. Business areas included: Supply Chain, Commercial, Risk and Compliance, HR, GAPI, R&D, Capital Projects, Innovation  Developed and introduced portfolio status report to track and report on programs and projects  Developed KPIs for the Digital Transformation Strategy Office and assisted Business Leads to develop KPIs for their respective programs and projects  Identified process improvement opportunities  Identified and drove execution of Innovation projects (proof of concept and large scale)  Provided overall portfolio oversight and management  Key programs: S4Hana Implementation, Smart Factory, Electronic Batch Records, Smart Factory etc  Assisted in the development of Change Management and Communication Strategy across multiple Business areas  Provided reports and presentations to the Executive Team and Steering Committees on all strategic and improvement initiatives and programs  Acted as a Change agent to drive transformational initiatives in partnership with senior leaders and front-line staff
Sr. Director, Project Management Office and Testing Operations
GVT Labs and ImagingSr. Director, Project Management Office and Testing Operations
Jan. 2020 - Dec. 2020Canada, TorontoEstablished labs operations and PMO in 3 provinces and delivered major projects across company.  Engaged stakeholders and partners to develop a 3-year strategy and implementation plan for the organization  Established governance structure, PMO and back-office operations  Developed and introduced PMO processes, methodologies and tools to support operations  Implemented and led major projects across the company from start to finish, using PMBoK/Waterfall and Agile methodology  Managed RFP/RFI tendering process with the Government of Canada and Public Health  Developed relationship and maintained service level agreements with the members of the public, Public Health and Ministry of Health  Developed PMO briefings and reports for the Senior Executives and external stakeholders
Director, Strategic Initiatives and Lean - Darlington Refurbishment Program
Ontario Power GenerationDirector, Strategic Initiatives and Lean - Darlington Refurbishment Program
Oct. 2018 - Dec. 2020Darlington, Ontario - Established Strategic Initiatives/Lean Office for the Refurbishment Program ($12.8B project)  - Developed and implemented Strategic Initiatives and Lean Framework, principles and tools  - Developed Lean transformation and change management plan and approach to roll out across key areas in the Refurbishment business  - Identified, prioritized and led/supported Strategic Initiatives using established framework  - Identified, prioritized and led improvement opportunities using LEAN/Kaizen approach  - Developed and rolled out Lean White and Yellow Belt training for key team members  - Accountable for managing and supporting 20 strategic and performance improvement initiatives that involve collaboration of cross-functional teams with the ultimate goal to improve $12.8B Refurbishment program over the next 5 years ($50M savings in Year 1)  - Organized and conducted Kaizen events (Rapid Improvement Events) across Refurbishment and Nuclear operations  - Coached and supported Kaizen teams to develop Charters, Improvement Plans, KPIs/metrics and Report outs  - Supported 5S events in various departments, implemented huddle boards and other Lean tools such as A3, SIPOC, Gemba walks, 5 Whys, Spaghetti diagram, Fish bone, Value stream, etc  - Provided progress reports to the Executive Team and Steering Committees on all strategic and improvement initiatives  - Collaborated with Commercial Management Department on the development of Commercial Management Strategy for OPG  - Accountable for the Lessons Learned program for units 3,1,4  - Accountable for the Close Out program on unit 2  - Acted as a Change agent to drive transformational initiatives in partnership with senior leaders and front line staff
Sr. Consultant
Shoppers Drug MartSr. Consultant
Mar. 2018 - Oct. 2018Toronto, Canada Area - Program and Product management activities for the in-house pharmacy application rolled out across Canada (releases, sprints, product intakes).  - Developing enterprise-wide problem management framework to monitor and troubleshoot incidents, problems, defects and customers’ behaviors. Developing mitigation strategies and action plans.  - Coordination of activities and change management between multi-disciplinary teams across Pharmacy Operations, Development, Product Management, Testing, QA, Change Management, Compliance and Legal, Business Integration, L1, L2, L3 Support teams and Training. - Development of reports, dashboards for the Executives and Steering Committees. - Development and introduction of a revised of end-to-end product management process, list of activities, artifacts, roles and accountabilities (RACIS).
Principal and Senior Consultant
JC Consulting Principal and Senior Consultant
Jan. 2018Provided consulting services in the area of strategy, PMO, operational excellence, project management and change management Clients include: - Provincial Health Services Authority - Fraser Health Authority, BC - change management and implementation of MEDITECH expanse electronic health records - IITCON – IT and Cyber Security services
Director, Enterprise Project Management Office
Revera Inc.Director, Enterprise Project Management Office
Sep. 2015 - Jan. 2018Toronto, On- Accountable for the PMO set up, including vision, short term and long term strategic plan, methodologies, processes, tools and standards - Manage, hire, coach and mentor 7 PMs - Lead annual capital process for corporate-wide projects - Established and introduced Annual project intake and Ad hoc intake process - Accountable for successful implementation of corporate-wide initiatives across multiple areas and divisions across Canada (including new builds, new acquisitions, support office and projects in the field across Canada)
Director, Project Management Office
St. Michael's HospitalDirector, Project Management Office
May. 2015 - Sep. 2015Toronto, On
Executive Lead of Business Development/Center of Integrative Medicine - secondment
The Scarborough HospitalExecutive Lead of Business Development/Center of Integrative Medicine - secondment
Jan. 2015 - Sep. 2015Toronto
Project Management Office Manager
The Scarborough HospitalProject Management Office Manager
Mar. 2010 - Jan. 2015Scarborough, ON- Set up and managed PMO - Developed organization-wide project management methodologies, governance standards and metrics based on the PMBOK - Developed PM documentation and templates (Business case, Charter, Close out Report, Change request, Status report, Project Plan, Budget, Project Classification Guide, etc) - Incorporated effective change/risk management controls (Gate/Phases reviews) - Involved in Lean/Process Improvement initiatives - Led implementation of the PM software (Eclipse) across organization, designed training for various levels of stakeholders - Involved in high-profile large scale complex hospital projects from concept to close out (Operating rooms redevelopment, Corporate Intranet redevelopment, FIPPA implementation, Operating Rooms Management System implementation, Antimicrobial Stewardship program, Nutrition and Food Services Software, Laboratory capital equipment, Case Costing initiative, Learning Management System, SAP implementation, Maternal and New Born Program consolidation, Sizing and integration of Surgical Services Program, Business Intelligence Tool, Direct Deposit, Corporate Strategic Plan refresh, etc - $500K-$5M budget) - Provide strategic advice/expertise to the senior management on project management risks and issues, performance measurement - Provide coaching and mentoring to the stakeholders to support successful outcomes of projects - Develop strong and cooperative working relationship with Senior Management Team and representatives of external stakeholders (CE LHIN PMO, IPC, OHA, other hospitals) - Advise and assist stakeholders with the development of business cases, project charters, project plans, tendering documentation (RFPs/RFIs in accordance with BPS Directive) - Contributed to the Annual Capital Planning and Clinical Action Plan processes (business cases, budgets, advice and coaching to the leads)
Sr. Program Manager
Schlumberger Information SolutionsSr. Program Manager
Oct. 2002 - Sep. 2006Planned, monitored and delivered a high-profile, large scale $3M project to support 3000 users across Russia and impacting 15 work streams, while managing a 10 person cross-functional team: - Gathered requirements, developed task plan, identified risks and risk mitigation plans - Created roadmaps of the process based on “6 Sigma” and “Lean” methodology - Prepared project related status reports, presentations, training materials and other documentation - Controlled and monitored project costs and profitability - Managed communication between project parties and stakeholders - Developed and implemented corporate strategies/plans for Information Security (Smart Cards) project - Identified and implemented changes to the logistics/supply system which reduced costs by 15% - Recommended changes to the product mix and pricing strategy which increased customer base by 35% - Delivered information security solutions to 7 corporate clients, project budgets ranging from $100K to $500K
Mergers & Acquisitions Consultant
SchlumbergerMergers & Acquisitions Consultant
Sep. 2000 - Oct. 2002-Actively participated in the M&A consulting oil field project -Conducted interviews of senior management of the acquisition target and obtained confidential information on five target companies -Analyzed key data on five target companies to provide key recommendations with emphasis on operations and risk analysis -Completed and delivered Due Diligence report

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