Provincial Health Services AuthorityChange Management Consultant/Project Manager
Apr. 2024 - Nov. 2024CanadaSupported the change management strategy development and implementation to support Provincial Attachment System (PAS) for Primary Care Providers, Attachment Coordinators and Medical Office Assistants in BC.
Conducted stakeholder analysis to identify key individuals and groups impacted by changes
Developed and implemented OCM strategies, roadmaps, monitored progress, and recommended corrective actions.
Developed OCM documentation: OCM plans, communication plans, budgets, site readiness plans, benefits realization and tracking, adoption metrics
Assessed organizational impact and addressed change risk, developed and maintained OCM RAID
Developed and implemented webinars, roadshows, online patient journey guides
Developed release notes for Primary Care Providers
Developed, launched and analyzed webinar surveys
Organized and led OCM activities: Virtual Office Hours, Change Readiness Assessment, Post Go-Live surveys, Lessons Learned and Focus Groups. Presented findings and action plans.
Developed and continuously updated a range of training materials, including detailed user guides, instructional videos, FAQs, and infographics, to facilitate user understanding and effective use of the system.
Developed and launched communication materials to support OCM activities
Developed project related documentation, such as business cases, project charters, status reports, project plans, change requests, issue and risk logs, lessons learned, budgets, resource plans and others, as required
Engaged workstreams, senior leaders, partners, internal and external stakeholders to solicit feedback, input and to ensure support and participation in site readiness, training and go live, sprint events and activities