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Work Background
Dakotawinds Consulting LLCIT Consultant
Mar. 2023United StatesAdvise on and implement cybersecurity measures within ICS setups, aligning strategies with NERC CIP and TSA regulations, while fostering seamless collaborations between IT and OT units to steer projects to timely fruition. Assess, optimize, and align existing procedures seamlessly with risk mitigation and compliance objectives. Execute precise installation and configuration of comprehensive OT/ICS Endpoint Security Software deployments. Craft streamlined processes and generate meticulous technical documentation, overseeing ICS asset inventory and vulnerability tracking with robust management protocols. ● Enhanced system usability, resulting in improved user experience and efficiency.
Strider Sports Intl., Inc.Brand Protection Specialist
May. 2022 - Mar. 2023Rapid City, South Dakota, United StatesContributed to securing Strider Bikes' intellectual property rights globally, emphasizing online brand protection and anti-counterfeiting tactics while upholding Strider's strict policies. Devised and communicated effective measures to reduce brand vulnerabilities. Collaborated with external investigative groups and authorities, validating infringing products internally. Streamlined customer order processes, expediting requests and ensuring prompt warehouse approvals. ● Led the creation of pivotal Brand Protection documentation.
● Executed daily interventions, shutting down counterfeit sellers to uphold brand integrity.
● Coordinated with legal teams to secure global injunctions against counterfeit bike sales.
● Attained a notable 35% decrease in unauthorized Amazon sales, concurrently elevating performance from 65% to a sustained 98% within three months.
Direct Technologies, LLCSystems/Network Engineer
Mar. 2021 - May. 2022Coordinated the management of intricate control systems, ensuring flawless operations and adherence to regulations while meticulously documenting alterations. Guided research, design, and strategic planning for asset applications, advanced communications, data sub-systems, and computer systems. Oversaw computer systems maintenance and improvement as a project manager across multiple power plants. Devised and enforced updated policies and procedures, formulating standard operating protocols to foster trust and cultivate relationships with internal customers. Orchestrated critical updates for key network devices and software systems within a condensed 7-day, planned outage window across multiple power plants with proficiency in each project.
Black Hills CorporationSenior Technical Consultant
Jun. 2013 - Jun. 2020Rapid City, South Dakota AreaWhile at Black Hills, I oversaw the research, design, and planning of asset applications, advanced communications, data communications sub-systems, and computer systems. In addition, I managed complex control systems to ensure functionality and compliance with government regulations, documenting any environment changes related to the network, hardware, or applications. I served as project lead for maintaining and updating computer systems throughout multiple power plants. Key Accomplishments:
- Executed Acronis backup system implementation for automated DCS system within 6 power plant facilities. - Developed and implemented restructured policies and procedures, developing standard operating procedures to establish trust with internal customers and build strong professional relationships with all stakeholders. - Facilitated key network device and software systems updates within a short 7-day, planned outage window at multiple power plants, assisting with planning and project management of each update.
Black Hills CorporationSenior Technician, Use Support
Jun. 2010 - Jun. 2013I supported and maintained all user computers, hardware, software, and networking systems. I evaluated hardware or software issues and develop a plan of action for troubleshooting and maintained IBM Enterprise Content Management server environment and inventory for all IT hardware or software for business units. Key Accomplishments:
- Served as a key advisor for a business-critical project upgrading IE Windows 7 across the entire organization.
- Investigate and consult on a variety of cases across different facilities to ensure an effective and secure environment, providing hands-on support for each project.
Black Hills CorporationIT Compliance Specialist
Jun. 2008 - Jun. 2010Key Responsibilities: - Maintained relationships and worked closely with Corporate Regulatory and Internal Audit partners.
- Identified areas of compliance risk and provided solutions to address those risks (systems, processes and practices)
- Evaluated the design and operating effectiveness of internal controls for Sarbanes-Oxley compliance through documentation and testing procedures.
- Monitored and maintained the IBM Enterprise Content Management server environment.
- Assisted the Legal team with eDiscovery cases using Commonstore and Encase.
OxiFresh of the Dakotas TKRT Enterprises, LLCOwner
Jan. 2008 - Dec. 2013Oxi Fresh is a revolutionary carpet cleaning system that is committed to being green and environmentally friendly. Our carpet cleaning technology creates a powerful oxygenated cleaning system that breaks down stains so that they can be effectively removed from the carpet pile. Plus, the system is safe for children and pets, leaves no sticky residue, and has a fast one hour dry time! Benefits of our Carpet Cleaning Services
Fast One Hour Dry Time
Soft Drying With No Crunchy Residue
Safe for Children & Pets
Pet Odor & Stain Removal Experts
Committed to Being Green
Black Hills CorporationEmail Admin
Jan. 2006 - Jun. 2008Key Responsibilities: - Ensured the stable operation of the in-house e-mail messaging systems and the corresponding hardware and software consisting of 18 servers and approximately 850 clients in 3 states. This included planning, developing, installing, configuring, maintaining, supporting, and optimizing all network connections and communication links. - Analyzed and resolved end-user messaging program and connectivity issues in a timely and accurate fashion, and provided end-user training where required.
- Provided support for collaborative applications such as Sametime and Quickplace.
- Supported of FastFax for Windows and AS/400.
- Configured and maintained the Blackberry Enterprise Server and provided support for 200 + Blackberry devices that integrate with Notes.
- Provided a variety of technical and administrative duties in Active Directory, Win 2003 server environment, and VM servers.
- Assisted with critical system outages and software upgrades.
Black Hills CorporationHelpdesk Supervisor
Jan. 2004 - Oct. 2006Key Responsibilities: - Managed and supervised the daily activities of the Help Desk and Support Services employees, to include training, coaching, organizing, planning, and staffing operations. Staff of 3 direct and 2 indirect employees. - Provided on-call support after hours and on weekends on a rotating schedule.
- Identified, researched, and resolved complex technical problems while ensuring that service levels were maintained. I earned a reputation for quickly responding to customer problems, prioritizing customer requests, and resolving complex issues.
- Organized and managed the flow of equipment and information to and from vendors, peers, users and management; assist with IT equipment distribution, transfer and final disposal.
- Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows 2000, Windows XP Professional, MS Office, Lotus Notes, Internet connections, AS/400, various company specific software and hardware/peripherals.
Black Hills CorporationPC/LAN Technician
May. 2003 - Jan. 2004Key Responsibilities: - Coordinated the day to day operations of the Black Hills Corporation's PC/Lan Technicians to ensure that end user issues are resolved in a timely and professional manner.
- Updated helpdesk requests daily, managing Service Desk efficiently and providing appropriate follow-up with vendors and clients. - Organized and managed the flow of equipment and information to and from vendors, peers, users and management; assisted with IT equipment distribution, transfer and final disposal.
- Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows 2000, Windows XP Professional, MS Office, Lotus Notes, Internet connections, AS/400, various company specific software and hardware/peripherals.
- Provided on-site and remote technical support, installation, configuration, and problem resolution in a Windows environment.
Black Hills CorporationIntegration Specialist
Oct. 2001 - May. 2003Key Responsibilities: - Created a training curriculum and provide training for employees, resulting in organizational growth due to increased proficiency in software usage. - Marketed training program to customer base and secure Management level support.
- Organized materials for various training sessions, registered participants, and prepared training room.
- Developed basic computer courses to be used in conjunction with Job Shadow Program.
- Assisted as directed with software upgrades.
- Troubleshoot and resolve software issues.
- Collaborated across teams to share information and resolve outstanding issues.
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