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Work Background
MicrosoftAzure SQL DB Support Engineer
Aug. 2018Lisbon Area, PortugalSupport Engineer for Microsoft clients subscribed to Azure SQL DB.
- Advisory/Consulting on best practices on SQL Performance/Tuning, and integration into the Azure ecosystem.
- Act as main POC for escalation and collaboration with internal teams (Product and R&D).
- Contribute to create a positive experience for customers, by taking ownership and coordinating with other support teams (Swarming)
BNP Paribas Securities ServicesTeam Lead & Senior SQL Developer
Dec. 2016 - Aug. 2018SQL Developer in Data Acquisition software, used for ETL processes. Analysis of customer needs, and provide a development cost estimate to the client. Provide Support to delivered products. Main Tasks: * Follow-up on the Team's activities and organisation
* SQL Development, Tuning and Optimization
* 4D Development
* Production support and Application support
* Technical Documentation Technologies: * T-SQL (Sybase Transact SQL, Microsoft Transact SQL)
* 4D
* Unix Shell Script
* HP Quality Centre * JIRA
BNP Paribas Securities ServicesSQL Developer
Jul. 2013 - Dec. 2016Lisbon Area, PortugalSQL Developer in Data Acquisition software, used for ETL processes. Analysis of customer needs, and provide a development cost estimate to the client. Provide Support to delivered products. Main Tasks: * SQL Development, Tuning and Optimization
* 4D Development
* Production support and Application support
* Technical Documentation * Non-regression and User-acceptance tests * Cost estimation for SQL/4D Developments Technologies: * T-SQL (Sybase Transact SQL, Microsoft Transact SQL)
* 4D
* Unix Shell Script
* HP Quality Centre * JIRA
BNP Paribas Securities Services4D Developer
Mar. 2011 - Jun. 2013Lisbon Area, PortugalTask assignment to the Lisbon team, act as a key point on the communication between locations (Paris and Lisbon), develop new solutions, according to business needs and/or maintaining the existing framework. Analysis of customer needs, and provide a development cost estimate to the client. Provide Support to delivered products. Main Tasks: * Follow up on the team's current development status and workload * Assist is the local team's Release Planning * Serve as a backup to the Release Manager * Continuous improvement in the internal reporting framework * Production support and Application support
* Technical Documentation * Non-regression and User-acceptance tests * Engage meetings with clients to provide visibility on current developments * Cost estimation for 4D Developments Technologies: * 4D * XML * PDF * HP Quality Centre * JIRA * SQL (Sybase Transact SQL, Microsoft Transact SQL)
Wipro BPOFinance Systems Administrator
Oct. 2009 - Mar. 2011Lisbon Area, PortugalProvide support for Finance applications, respond to user queries, provide training courses for new users, and assist in the creation of reporting templates. Create business rules for data load and reconciliation processes. Main Tasks: * Manage user queries via ticket tracking system * Follow user setup security according to SOX compliance rules * Create tools to improve process time spent * Automation of data import/export scripts * Provide systems training to new users * Bridge contact to external support when necessary * Create ad-hoc reports on systems usage Technologies: * Hyperion Essbase and HFM * Business Objects * Crystal Reports * SQL (Oracle PL SQL) * Fiserv Accurate Reconciliation * Merced Systems Incentive Compensation Management * Microsoft Office VBA
ThePhoneHouseReporting Analyst
Jan. 2009 - Sep. 2009LisboaPublish and maintain internal KPI reports, provide training courses for new users, data export processes. Main Tasks: * Produce and publish internal KPI reports * Consolidation of data extracted from various systems * Provide systems training to new users Technologies: * Hyperion Essbase and HFM * SQL (Oracle PL SQL) * ActiTime Timesheeting * Microsoft Office VBA
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