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Work Background
Operations Enablement Specialist I
FusableOperations Enablement Specialist I
May. 2025▪ Supports Fusable account team members with contract, billing, and fulfillment requests. ▪ Works ad-hoc projects related to research, documentation, reporting, analysis, etc. ▪ Accurately and effectively leverages and maintains CRM systems to support all Fusable brands and product lines.
Client Service Administrator, Client Management
Computershare U.S.Client Service Administrator, Client Management
Jul. 2024 - Feb. 2025Louisville, Kentucky, United States-Coordinated critical client events from inception to completion such as annual shareholder meetings, dividend payments, tax form mailings, escheatment, monthly reporting, and ad hoc mailings. -Daily activities also included DWAC tracking, assisting clients with the creation of shareholder accounts, and working with internal teams to process transfers and mass issuances. -Partnered with clients and internal teams to quickly identify and resolve complex issues as they arose.
Sr. Business Analyst, Unclaimed Property Compliance
Computershare U.S.Sr. Business Analyst, Unclaimed Property Compliance
Jul. 2022 - Jun. 2024Louisville, Kentucky, United States-Reviewed and tracked proposed legislation affecting Unclaimed Property laws for all US states and territories to ensure company processes were updated to remain in compliance once legislation was enacted. -Oversaw multiple regulatory searches and mailings required by the SEC which produced approximately 1.5 million notices to shareholders each year. -Conducted monthly audits and reconciliations of existing processes.
Sr. Proxy Tabulator, Issuer Services
Computershare U.S.Sr. Proxy Tabulator, Issuer Services
Jan. 2018 - Jun. 2022Louisville, Kentucky-Oversaw the intake and tabulation of electronic and physical vote files for approximately 1,300 shareholder meetings each year. -Ran and reviewed daily reports to ensure the accuracy of vote totals and worked quickly to resolve issues when they arose. -Researched and responded to complex questions from internal and external stakeholders. -Monitored all automated processes and worked with the Process Automation team to ensure necessary changes were implemented when systems were updated.
Wellness Consultant
Betsy's Hot Yoga LouisvilleWellness Consultant
May. 2017 - Jan. 2018Louisville, Kentucky Area- Provided excellent customer service to all clients. - Investigated discrepancies in student accounts and resolved them quickly. - Utilized MindBody to maintain up to date records pertaining to clients and company employees.
Bar Manager
ArtesanoBar Manager
Sep. 2015 - Nov. 2015Louisville, Kentucky Area- Completed weekly inventory and monthly liquor cost spreadsheets. - Worked with distributors to provide my company with the best product for the lowest price. - Streamlined bar procedures to ensure cleanliness and efficiency of bar staff. - Ensured that guests were always provided with an excellent experience.
Bartender and Server
Mussel and Burger BarBartender and Server
Jul. 2013 - Oct. 2017Louisville, Kentucky Area- Streamlined bar procedures to ensure cleanliness and efficiency of bar staff. - Ensured that guests were always provided with an excellent experience. - Trained new staff on standard operating procedures.
Accounting Intern
Wharton-Smith, Inc.Accounting Intern
Aug. 2010 - Feb. 2011Sanford, Florida- Completed Bank Reconciliations. - Updated sub-contractor’s Lien information. - Checked invoices for accuracy and scanned supporting documents into the system. - Monitored fleet vehicles and transported them for regular maintenance. - Compiled monthly expense reports for company drivers. - Planned dinners for shareholders. - Miscellaneous filing and clerical duties.
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