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Work Background
FusableOperations Enablement Specialist I
May. 2025▪ Supports Fusable account team members with contract, billing, and fulfillment requests. ▪ Works ad-hoc projects related to research, documentation, reporting, analysis, etc. ▪ Accurately and effectively leverages and maintains CRM systems to support all Fusable brands and product lines.
Computershare U.S.Client Service Administrator, Client Management
Jul. 2024 - Feb. 2025Louisville, Kentucky, United States-Coordinated critical client events from inception to completion such as annual shareholder meetings, dividend payments, tax form mailings, escheatment, monthly reporting, and ad hoc mailings. -Daily activities also included DWAC tracking, assisting clients with the creation of shareholder accounts, and working with internal teams to process transfers and mass issuances. -Partnered with clients and internal teams to quickly identify and resolve complex issues as they arose.
Computershare U.S.Sr. Business Analyst, Unclaimed Property Compliance
Jul. 2022 - Jun. 2024Louisville, Kentucky, United States-Reviewed and tracked proposed legislation affecting Unclaimed Property laws for all US states and territories to ensure company processes were updated to remain in compliance once legislation was enacted. -Oversaw multiple regulatory searches and mailings required by the SEC which produced approximately 1.5 million notices to shareholders each year. -Conducted monthly audits and reconciliations of existing processes.
Computershare U.S.Sr. Proxy Tabulator, Issuer Services
Jan. 2018 - Jun. 2022Louisville, Kentucky-Oversaw the intake and tabulation of electronic and physical vote files for approximately 1,300 shareholder meetings each year. -Ran and reviewed daily reports to ensure the accuracy of vote totals and worked quickly to resolve issues when they arose. -Researched and responded to complex questions from internal and external stakeholders. -Monitored all automated processes and worked with the Process Automation team to ensure necessary changes were implemented when systems were updated.
Betsy's Hot Yoga LouisvilleWellness Consultant
May. 2017 - Jan. 2018Louisville, Kentucky Area- Provided excellent customer service to all clients.
- Investigated discrepancies in student accounts and resolved them quickly.
- Utilized MindBody to maintain up to date records pertaining to clients and company employees.
ArtesanoBar Manager
Sep. 2015 - Nov. 2015Louisville, Kentucky Area- Completed weekly inventory and monthly liquor cost spreadsheets.
- Worked with distributors to provide my company with the best product for the lowest price.
- Streamlined bar procedures to ensure cleanliness and efficiency of bar staff.
- Ensured that guests were always provided with an excellent experience.
Mussel and Burger BarBartender and Server
Jul. 2013 - Oct. 2017Louisville, Kentucky Area- Streamlined bar procedures to ensure cleanliness and efficiency of bar staff.
- Ensured that guests were always provided with an excellent experience.
- Trained new staff on standard operating procedures.
Wharton-Smith, Inc.Accounting Intern
Aug. 2010 - Feb. 2011Sanford, Florida- Completed Bank Reconciliations.
- Updated sub-contractor’s Lien information. - Checked invoices for accuracy and scanned supporting documents into the system.
- Monitored fleet vehicles and transported them for regular maintenance.
- Compiled monthly expense reports for company drivers.
- Planned dinners for shareholders.
- Miscellaneous filing and clerical duties.
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