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Work Background
DuolingoTeam Lead (Contract)
May. 2021 - Jan. 2025Milan, Lombardy, Italy• Provide test reviews to ensure the quality and security of the product
• Interact with a large remote and international team of proctors and leaders
• Lead a small assigned team of proctors based on timezone
• Attend, lead, and contribute to monthly 1:1, small team, and full team meetings
• Participate in various ongoing and special projects and tasks related to team
management independently or with other contract Leads and Operations
Managers
• Use Slack to communicate with and assist team members
• Directly report to a Senior Team Lead
DuolingoSenior Quality Control Specialist (Contract)
Oct. 2020 - May. 2021Bologna, Emilia-Romagna, Italy- Senior-level of Quality Control - Work remotely with an international team - Consistently reach goals and strive in a remote working environment
- Mentor for new hires in order to ensure a smooth transition and to be a guide in the process
DuolingoQuality Control Specialist (Contract)
May. 2020 - Oct. 2020Bologna, Emilia-Romagna, Italy- Provide test reviews to ensure the quality and security of the product
- Work remotely with an international team - Attend and contribute to full team meetings
- Use Slack to communicate with and assist team members
- Consistently reach goals and strive in a remote working environment
Wall Street EnglishEnglish Teacher
Feb. 2018 - Jan. 2021Bologna, Emilia-Romagna, Italy- Teacher for General and Business English to people of all ages using the Wall Street English Methodology
- Active coordinator and teacher for English Proficiency Examination Prep courses - IELTS and TOEFL - Organized several cultural activities to inspire students to learn more about the Anglophone world
- Provided honest and constructive feedback - Encouraged students to do their best while making them feel at ease - Succeeded in transforming shy students to confident ones
- Taught other languages upon request
Liceo Scientifico Belfiore di MantovaAssistant English Teacher
Oct. 2016 - May. 2017Mantua, Lombardy, Italy- Taught English conversation, grammar, and language to high school students in Mantua, Italy
- Oversaw more than 5 classes of different grade levels in a week
- Prepared cultural lessons to keep students engaged and to make learning fun
- Assisted students to gain the confidence they needed to successfully speak English
Sentieri ItalianiOffice Intern
Jan. 2015 - Jun. 2016Chicago, Illinois- Writer for the blog providing enjoyable and inspiring content for learners and future prospects.
- Updated the website to ensure correct information and future success
- Organized documents, information, and files to ensure success and to avoid future problems
- Provided excellent customer service
AeropostaleSales Lead
Jul. 2014 - Oct. 2014Greater Chicago Area- Managed the sales floor and employees
- Drove sales to make goals
- Executed operational management tasks - Provided excellent and fair customer service to customers
- Assisted customers with making purchases and locating items
- Finalized sales by offering courteous and prompt help at checkout
Gap Inc./ Banana RepublicSales Associate - Brand Ambassador
Jun. 2014 - Sep. 2016Greater Chicago Area- Executed excellent customer service
- Assisted customers making purchases and locating items
- Finalized sales by offering courteous and prompt help at checkout
- Opened brand credit cards and ensured customer loyalty
- Drove up sales and consistently hit our goals in high volume stores
- Aided with merchandise, stockroom, and store projects in the early mornings and during overnights
AeropostaleSales Associate
Jul. 2011 - Jun. 2014Greater Chicago Area- Provided excellent and fair customer service to customers
- Assisted customers with making purchases and locating items
- Finalized sales by offering courteous and prompt help at checkout
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