Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
GP Strategies CorporationRegional Customer Experience Coach and Product Trainer
Feb. 2023New York City Metropolitan AreaWork within a regional territory to deliver coaching/training in dealerships and in market meetings. Responsible for coaching and training frontline dealer personnel to a level that meets Customer Experience standards. Product subject matter expert (SME) specializing in EV's. Use excellent communication skills with the ability to establish credibility with both dealership management and customer-facing dealer personnel. Work with Dealer Management and be able to partner with Regional Field Staff and fellow GP Strategies In-Dealership Consultants to identify where coaching/training is needed. Partner with the content development team to ensure focused, relevant content. Culture and Engagement Committee (2023 - Current) - Promoting Diversity Equity and Inclusion throughout the Global GP Organization, supporting Employee Resouce Groups, and developing a mentorship program.
GP Strategies CorporationRegional Product Trainer
Aug. 2022 - Feb. 2023New York City Metropolitan AreaProduct Trainer for Hyundai Motor America. Leading the delivery of in-dealership training, including product, sales process, and vehicle launch training within the assigned regional territory.
Celtic Building SuppliesHuman Resources Specialist
May. 2022 - Aug. 2022Yonkers, New York, United StatesResponsibilities:
-• Post job openings to various web sites such as Zip Recruiter
• Assists with screening applicants/resumes an coordinating in-person interviews.
• Respond to correspondence with various agencies
• On-Boarding - Assist with new hire form completion and application
• Assist with Off-boarding paperwork and systems.
• HR Reports that need to be cross-checked; Benefits Reports, Union Dues, Medical, Annuity 401k, non-union Medical
• Recruiting and Temp Agencies correspondence
• Review and remedy of all employee files to ensure compliance with all Federal, State, and local regulatory agencies.
• Training and support related to new training manuals, processes, and procedures. • Execution for all employee communications.
• Policy and procedure support.
• Resource to, and support for CFO.
Warby ParkerSales Advisor
Dec. 2021 - Aug. 2022White Plains, New York, United States
TeslaAdvisor, 2019 | Customer Experience Specialist, 2018-2019 | Field Energy Specialist, 2018
Mar. 2018 - Dec. 2019Greater New York City AreaEngaged, interviewed, and pre-screened potential customers, partnering, organizing, and scheduling test drives in Salesforce (CRM). Handling inbound calls and maintaining follow-up communication and correspondence with a polished customer focus. Managed the customer delivery process, collaborating with the operations team via Microsoft Teams and providing administrative support with great attention to detail, confidentiality, and thoroughness, as well as recommending process improvements. Maintained daily reporting and sales KPI in Workday. Supported and promoted employee diversity as a member of LGBTQ @ Tesla, Employee Resource Group (ERG)
Consistently rated Top 3 salesperson for customer service.
Trained two new female advisors in a male-dominated store; female advisors ranked Top 5 in sales.
Lee Partyka Chevrolet / Mazda / Isuzu TruckSales
Nov. 2017 - Feb. 2018Hamden CTSourced, engaged, interviewed, and pre-screened potential customers, organizing, and scheduling test drives. Handled inbound calls, maintained follow-up communication and correspondence, collaborated with the operations team, and provided administrative support with great attention to detail, and customer focus. Conducted marketing campaigns using sales database searches and reporting to source and develop the client base.
Top-ranked in customer satisfaction in 2017.
CADILLAC OF GREENWICH / Maritime ChevroletBrand Specialist
Feb. 2016 - Mar. 2017144 Railroad Ave. Greenwich CT 06830Worked on special projects, representing the CEO at events, and building local community relationships. Handled inbound calls, engaged, and pre-screen potential customers, scheduled sales appointments in CRM, and sent follow-up correspondence. Conducting marketing campaigns using sales database searches and reporting to source and develop the client base. Managed the customer delivery process, collaborating with the operations team and providing administrative support with great attention to detail, confidentiality, and thoroughness, as well as recommending process improvements to the operations team and CEO. Named Salesperson of the Month in June and September 2016; Completed four sales from an overlooked category after entering Cadillac at the Greenwich Young Professionals Events.
Symphony WorkplacesOffice Center Manager
Jun. 2014 - May. 2015Westport CT Fairfield CountySimultaneously managed multiple projects in partnership with the CEO and Director involving multitasking and prioritization. Handled sourcing, job postings, recruiting, pre-screening, scheduling, interviewing and on-boarding of new employees. Provided administrative support and operations assistance for clients, using ACT CRM, data entry, database management, handling inbound calls, and correspondence, file keeping in Share Point, Office 365, ad hoc reporting of market data. Marketing the center through social media, Linked in, Facebook, local partnerships, event planning, coordinating meetings, design fact sheets, and presentations. Worked with CEO on process improvements.
Recruited 80 diversity leads by coordinating the event for the Connecticut LGBT Chamber of Commerce.
Brought in 30 sales leads after hosting a networking event for the Westport Young Women’s League.
Wave Hill BreadsSales - Retail Account Director - Consultant
Sep. 2012 - Feb. 201630 High St Norwalk CT 06851Partnered with CEO to create intern job descriptions, and interview questions, handled recruitment, posting to job boards, conducting interviews, hiring, onboarding, scheduling, and training. Managed projects involving marketing partnerships and campaigns with third-party vendors including event planning. Provided administrative support to business operations including data entry, database management, and reporting on KPI with thoroughness and attention to detail and opportunities for process improvement.
Hired 6 new Brand Ambassadors for a promotions team resulting in a 24% increase in existing account sales. Designed Sales Training program from the ground up and conducted the training.
Intch is a Professional Networking App for the Future of WorkSee more people like Shawn on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
625905 people
21
CEO / Leadership Coach / Career Strategist / Instructional Designer / Curriculum Consultant @ Expanding Leaders
15
HR Leader
15
Virtual Assistant
139731 people
21
CEO / Leadership Coach / Career Strategist / Instructional Designer / Curriculum Consultant @ Expanding Leaders
20
ABM Consultant
16
Stay at Home Mom