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Work Background
keeping up with the Kardashians.
Costa Rica Filming Locationskeeping up with the Kardashians.
Jan. 2017
Customer Relations Manager
Ivory NetworksCustomer Relations Manager
Jan. 2016San Jose, Costa Rica• Take action by phone/email/chat on all angry customers that threaten to leave our company or that are having ongoing issues that are not resolved. • Negociate rates with agents • Manage the Tokens Of Appreciation program given to our customers. • Constant comunication with Sales, CS and Billing to ensure the best quality service for our customers. • Monthly Retention Report to Upper Management • Yearly Token Of Appreciation Report to Upper Management • Rate Reduction Reports to Management (by request) • Tend to our top 10 customers making sure everything is resolved when anything arises. • Keep a good relationship with all customers that look to be taken cared of. • Make outgoing phone call to customers that have recently left our company to follow up and try to get feedback. • Keep the Staff trained on the procedures to take when a situation gets out of hand (escalations) • Have an open communication channel iw which out customers can give us feedback. • Analyzing customer behavior. • Gathering information about customer complaints. • Developing aggressive retention strategies based on customer feedback. • Negotiating with customers to renew contracts and retain business. • Building positive relationships with customers and business associates.
Beach front bargain hunts
Costa Rica Filming LocationsBeach front bargain hunts
Mar. 2015 - Mar. 2015Costa RicaBuyer,driver, camera assistant, production assistant.
Mission survive ( Bear Grylls)
Costa Rica Filming LocationsMission survive ( Bear Grylls)
Nov. 2014 - Dec. 2014costa ricaMaking sure that all production needs where met on set, Assisting A cam. Crew when needed. providing excellent costumer service to our clients. Episodes 1-6
P.A.
Travel ChannelP.A.
Jul. 2014 - Jul. 2014
Amazing Race ( Israel)
TVAmazing Race ( Israel)
May. 2014 - May. 2014Location Manager Costa Rica
DP/editor
Agua4changeDP/editor
Mar. 2014 - Mar. 2015
Endangered (feature film)
Costa Rica Filming LocationsEndangered (feature film)
Mar. 2014 - Mar. 2014
DP/ editor
Océan SymphonyDP/ editor
Jan. 2014
TV/Film Production
FreelanceTV/Film Production
Jan. 2011

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