Join
Login
Feedback from Manfred’s ex-colleagues
Let me see
Keep in touch with me
I'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Open Chat
Work Background
Costa Rica Filming Locations
keeping up with the Kardashians.
Jan. 2017
Ivory Networks
Customer Relations Manager
Jan. 2016
San Jose, Costa Rica
• Take action by phone/email/chat on all angry customers that threaten to leave our company or that are having ongoing issues that are not resolved. • Negociate rates with agents • Manage the Tokens Of Appreciation program given to our customers. • Constant comunication with Sales, CS and Billing to ensure the best quality service for our customers. • Monthly Retention Report to Upper Management • Yearly Token Of Appreciation Report to Upper Management • Rate Reduction Reports to Management (by request) • Tend to our top 10 customers making sure everything is resolved when anything arises. • Keep a good relationship with all customers that look to be taken cared of. • Make outgoing phone call to customers that have recently left our company to follow up and try to get feedback. • Keep the Staff trained on the procedures to take when a situation gets out of hand (escalations) • Have an open communication channel iw which out customers can give us feedback. • Analyzing customer behavior. • Gathering information about customer complaints. • Developing aggressive retention strategies based on customer feedback. • Negotiating with customers to renew contracts and retain business. • Building positive relationships with customers and business associates.
Costa Rica Filming Locations
Beach front bargain hunts
Feb. 2015 - Feb. 2015
Costa Rica
Buyer,driver, camera assistant, production assistant.
Costa Rica Filming Locations
Mission survive ( Bear Grylls)
Nov. 2014 - Dec. 2014
costa rica
Making sure that all production needs where met on set, Assisting A cam. Crew when needed. providing excellent costumer service to our clients. Episodes 1-6
Travel Channel
P.A.
Jul. 2014 - Jul. 2014
TV
Amazing Race ( Israel)
May. 2014 - May. 2014
Location Manager Costa Rica
Agua4change
DP/editor
Mar. 2014 - Mar. 2015
Costa Rica Filming Locations
Endangered (feature film)
Mar. 2014 - Mar. 2014
Océan Symphony
DP/ editor
Jan. 2014
Freelance
TV/Film Production
Jan. 2011
Requests
3
Looking for a Job
Customer Relations Manager Opportunity
Show more
Intch is a Professional Networking App for the Future of Work
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
📝
Get Recommended to New Customers
👋
Connect with Like-Minded People
💸
Raise Capital
🚀
Find a side project
😎
Reach Top Niche Experts
⚡
Find Jobs on a Hidden Market
💼
Find a Perfect Co-Founder
🙌
Find a Trusted Mentor
🤝
Hire Top Global Professionals
See more people like Manfred on Intch
Customer Service
565944 people
15
Operations Manager @ HP Inc
15
Consultant/Organizer/Facilitator/Writer
20
Product and Packages Director @ Native’s Way Costa Rica
Sign up to see more
Customer Service
Customer Care Specialist
174711 people
15
Operations Manager @ HP Inc
15
Consultant/Organizer/Facilitator/Writer
20
Product and Packages Director @ Native’s Way Costa Rica
Sign up to see more
Log in