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Work Background
NCR CorporationSupply Chain Analyst /SaaS
Sep. 2019 - Feb. 2024- Managing the third-party software payments/SaaS team, leading the weekly license and support calls and ensuring the timely resolution or escalation of pending issues
- Managing the monthly royalty reporting process for license and support to meet the contractual third-party software/SaaS supplier agreements - Participating in meetings with team and customer support teams to drive process improvement and consistency in customer license and maintenance billing
- Working with the procurement team and product management on supplier contracts to ensure the required reporting and payment process can be supported by the TPP team
- Reviewing contracts and ensuring that the TPP/SaaS team is complying with said terms and conditions and that PID royalty reporting and payment is set up correctly
NCR CorporationBusiness Ops Entitlement Analyst/ Database Management
Jan. 2018 - Oct. 2020- Responsible for entitlements reviews, tracking, monitoring, and driving entitlement resolution
- Ensuring contractual obligations for services match the databases and support customer expectations
- Documenting findings, isolating problems, identifying trends and creating resolution plans
- Communicating effectively with all internal business units and departments - Working with internal networks to analyze data for correct customer entitlement.
- Great understanding of contract management systems, order systems and other databases that are used to track customer entitlements
NCR CorporationSenior BI Analyst / Tableau
Jan. 2017 - Jan. 2018- Responsible for entitlements reviews, tracking, monitoring, and driving entitlement resolution
- Ensuring contractual obligations for services match the databases and support customer expectations
- Documenting findings, isolating problems, identifying trends and creating resolution plans
- Communicating effectively with all internal business units and departments - Working with internal networks to analyze data for correct customer entitlement.
- Great understanding of contract management systems, order systems and other databases that are used to track customer entitlements
NCR CorporationSenior AS Analyst/ Tableau Analyst
Apr. 2015 - Dec. 2017Responsible for providing customer-specific analysis leading to improved service fidelity and customer profitability. Schedule and conduct regular meetings with customers to review service quality, plan and ensure new service assumption quality Maintain working relationships with all operations-focused groups, the Field Support Centers, Field Operations Management (primarily TMs), the Worldwide Service Logistics organization, Billing Operations Center and Customer Advocates, 3rd party contractors, Communicate specific SLA (Service Level Agreement) requirements to specific locations, Actively assist in SLA commitments including running the SLA monitoring tool daily Analyze account-specific subcontractor performance and match to SLA requirements for compliance
Participate in installation planning sessions. Communicate major account specific install base changes to all Services operational groups
Run standard daily reporting and gather information for the Critical Care Process when needed.
AXACorporate Advisor
Feb. 2014 - Sep. 2015Serbia-Gather information from clients, assess their risk profile and insurance needs.
-Research the client’s industry and keeping up with changes in the insurance industry.
-Research the various policies of insurance companies and find the best policies for your clients at the best price.
-Make sure that your client understands the extent and terms of their coverage.
-Acquire new clients and win accounts against competitors, while building and maintaining relationships with ongoing clients.
-Advising your clients on risk management and how to reduce and avoid the need to make a claim.
FAD ADInternational Trade Manager
Nov. 2011 - Nov. 2012- Responsible for market research, and in-depth market analysis identifying potential partners and product placing on the Asian, Australian and African markets
- Organized and conducted extensive business trips - Responsible for prospective client liaison and meeting facilitation
- Opened and managed all the accounts in the markets above - Increased market share - Evaluated competitors and market penetration of competing products
ARR/Dimple IncBusiness Development Manager / Project Manager / Product Manager
Jan. 2009Consumer Goods: Commercialization Sales, and Logistics
- Identifying new business opportunities - Sourcing security and innovative technologies for private and public institutions. - Creation of sales and development strategy - Initiation and development of action plans to penetrate new markets
- Successfully establishing distribution network and sales strategies for electronic products through multinational distribution channels through Europe, Asia and Africa
- Extensive experience in cross-border trading and transportation of consumer goods
- Working closely with forwarders and overseas companies to arrange collections - Import and export Waste Management
- Due diligence assessment for a waste management and PET recycling in Serbia
- Conducted research and analysis of waste and recycling regulatory framework in the Balkan region, including preliminary cost/benefit analyses - Developed a business plan for a PET recycling start-up through partnership with Asian waste management companies Real-estate
- SWOT analysis
- Analyzed potential investments and developed marketing plans
- Developed relationships with bank REO departments
- Created a database of potential buyers through numerous chambers of commerce and ministries
- Created sales systems to help investors achieve their goals
European Privatization & Investment CorporationProject Manager
Jan. 2007 - Dec. 2008- Worked on projects in corporate finance and mergers & acquisitions (industries: energy, financial, chemical, aviation, etc.) ranging in value from 25 million EUR to 3 billion EUR - Managed multiple concurrent projects
- Scheduled work to meet completion dates and technical specifications;
- Negotiated, mediated and managed entire privatization projects including project financing
- Prepared financial models, analysis and complex valuations
- Worked on: feasibility study, development strategy; information memorandums, due diligence and tender documentation; - Evaluated progress, results and recommend changes in procedures
- Performed in-depth company and industry research, to come up with an optimal acquisition strategy
- Used statistical tools to analyze data
ZBAStock Trader
Jan. 2005 - Jan. 2007-Traded stocks and options in US and Canadian markets (NYSE, NASDAQ, TSX)
- Used level 2 trading platforms
- Developed and upgraded investment and trading models
- Ensured compliance with markets’ rules and regulations - Implemented various trading strategies - Performed fundamental and technical analysis
LG Electronics, Samsung, MSD Pharmaceuticals, Dow Chemical, Korea Exchange Bank, GMES Consulting,Corporate Advisor
Jan. 2003 - Mar. 2006Seoul, South Korea- Performed an in-depth fraud investigation and prevention
- Mentored Customer service representatives to meet the global standards
- Designed, implemented and delivered integrated teaching units, including: contract negotiation, business communications, language skills, North American cultural business practices
- Worked with corporate leadership to identify learning needs
- Organized training sessions and encouraged member participation through positive feedback and the establishment of goals - Evaluated training progress through surveys, identified areas for improvement and reported it to management
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