Afni, IncCertified Senior Instructor
Sep. 2006 - Jan. 2012• Interviewed new-hire candidates using behavior-based techniques, recommended hire/no-hire, assisted in new hire orientations and benefits briefings. • Performed counselings, coachings, delivered and documented disciplinary actions, and delivered terminations.
• Developed instructor’s and trainee’s guides for new multi-product, telecommunications project.
• Directed contract trainers’ activities and as many as 10 team leads and 40 direct reports. • Developed and delivered classroom and supplemental training materials including: leaders’ and participants’ guides, collateral materials, multi-media presentations, and computer based trainings across several projects, as well as supplemental up-trainings for incumbent agents. • Researched and prepared up-to-date, user-friendly resources; shortening learning curves, and graduating highly competent agents, while increasing training ROI. • Used and taught PowerPoint, Word, Excel, Access, PhotoShop, PageMaker, Acrobat, and others. • Maintained all class administrative records.