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Work Background
ready for new challengesCertified Trainer, Certified IT Security Analyst, Business Analyst, Curriculum Developer
Oct. 2024 - Oct. 2024Certified Trainer, Certified IT Security Analyst, Business Analyst, and Curriculum Developer ready for new challenges!
Genius Tips for SuccessPrincipal Consultant
Apr. 2024 - Oct. 2024Genius Tips provides consultancy, coaching, publications, online resources for entrepreneurs engaged in starting or improving their businesses.
Genius Tips PublicationsPrincipal Consultant and Developer
Jan. 2024 - Oct. 2024
SWBCInformation Security/Identity and Access Management Analyst
May. 2016 - Jan. 2024San Antonio, TX• Managed identification, authentication, and authorization security controls for AS400 internal and external accounts.
• Recommended policies, processes, and procedures to support AS400 IAM account management to CISO and data owners
• Executed data owner’s need-to-know and role-based access decisions
• Managed data owner’s change requests to adjust and enforce system authorization and access privileges
• Maintained the Approvers matrix/list; Security matrix; Security permission templates
• Oversaw lifecycle processes for AS400 accounts and permissions; internal and external users
• Managed the AS400 periodic access review audit process
• Supported audit and due diligence evaluations from internal and external sources • Amended/edited existing account profiles to accommodate interdepartmental transfers or special requests by authorized managers and approved within the approval matrix
• Removed security access after employee terminations, transfers, or other account inactivity
• Educated lines of business and IT departments to understand AS400 IAM processes and procedures to ensure timely creation/modification/removal of account and access
SWBCBusiness Systems Analyst
Jul. 2015 - Jun. 20164500 Lockhill Selma, San Antonio, TX 78245Review business systems and advise stakeholders on process improvements and new systems enhancements. Responsible for handling needs assessments and cost/benefit analysis to align existing technology with business strategies. Receive business needs from management, solicit product and enhancement requirements from end users and convert requests from both into a workable solution to present to technology staff. Work directly with clients, both internal and external, to troubleshoot system defects. Participate as needed in software testing or coordinate pre- or post-testing environment. Work with project managers as necessary to implement solutions throughout the enterprise.
And, of course, other as needed.
SWBCCorporate Trainer
Jan. 2014 - Jul. 2015San Antonio, Texas areaSWBC has been recognized as one of the Best Companies to Work for in Texas. A corporate trainer for SWBC facilitates participant centered classroom training. Helps to design, develop, validate, implement and deliver training initiatives. Designs, develops and produces supporting training material, ensuring content of material is accurate, and the structure of materials follows industry standards in adult learning. Conducts thorough needs analysis to identify the objective and create a solution.
TranscomCustomer Service Team Supervisor
Jul. 2013 - Jan. 2014San Antonio, TXTeam lead for up to 25 customer care agents who provide:
• customer care and sales services to telecommunications and cable customers. • Tier 1 Technical support for phone, internet, and digital TV services.
• billing support and general customer support services.
Starr Professional Advisors GroupPrincipal/Consultant
Nov. 2012 - Jan. 2014San Antonio, Texas• Provided consulting services to companies wanting to improve their Training and Development ROI.
• Certified Senior Instructor with over twenty years developing, marketing, and delivering training seminars, lectures, and workshops on a variety of topics and in a variety of industries including: hotels/hospitality, airlines, government agencies (state and federal), and construction (residential, commercial, and industrial).
Concorde Career Colleges, Inc.Adjunct Professor - Psychology
Aug. 2012 - Sep. 2012San Antonio• Prepared lessons and collateral materials.
• Delivered classroom instruction to college students. • Scored assessments and maintained attendance and performance records. • Provided one-on-one guidance as needed.
J.D. Power and AssociatesCall Center Certification Auditor -Contract position
May. 2012 - Mar. 2013EverywhereJ.D. Power is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions.
• Provided audit services to determine “best in class” performance in sales and service customer contact centers.
• Reviewed documentation and operations for compliance with observed cross-industry best practices.
• Provided recommendations for improvements to documentation and operations performance. Clients included UPMC HealthCare and Capital One Card Services. Successful contact centers were awarded the J.D. Power trophy and “bragging rights” as having been recognized by the most well-known customer advocate group in America.
Zachry Industrial, Inc.Instructional Designer - Contract position
Jan. 2012 - Aug. 2012San Antonio, TX• Develop and institute logistical, instructional, and pedagogical policies for the creation and delivery of classroom and online courses.
• Meet with instructional designers and program managers to insure timely completion and delivery of instructional design projects.
• Collaborate with Employee Resources team on instructional design issues, create course materials, instructor’s guides, participant’s guides, and manage remote course development.
• Consult with team and leaders on optimal design of curriculum and instruction and effective uses of multimedia and computer based training.
• Manage course projects from inception to completion.
• Develop curriculum guides for courses and/or program components.
• Design and supervise production of learning resources in variety of formats including print, graphics, audio, video, and animation technologies to support curriculum offerings.
• Provide design and production assistance to trainers in the development of electronic delivery methods.
• As technology and software development products advance, explore and make recommendations for multimedia software for use by faculty and others in school.
• Provide professional and technical support and training.
Afni, IncCertified Senior Instructor
Sep. 2006 - Jan. 2012• Interviewed new-hire candidates using behavior-based techniques, recommended hire/no-hire, assisted in new hire orientations and benefits briefings. • Performed counselings, coachings, delivered and documented disciplinary actions, and delivered terminations.
• Developed instructor’s and trainee’s guides for new multi-product, telecommunications project.
• Directed contract trainers’ activities and as many as 10 team leads and 40 direct reports. • Developed and delivered classroom and supplemental training materials including: leaders’ and participants’ guides, collateral materials, multi-media presentations, and computer based trainings across several projects, as well as supplemental up-trainings for incumbent agents. • Researched and prepared up-to-date, user-friendly resources; shortening learning curves, and graduating highly competent agents, while increasing training ROI. • Used and taught PowerPoint, Word, Excel, Access, PhotoShop, PageMaker, Acrobat, and others. • Maintained all class administrative records.
Academy of Careers & TechnologiesLiberal Arts Instructor
Aug. 2005 - Jun. 2006• Developed and delivered curriculum in Speech, Psychology, Art, Music, Computer Applications, Multimedia, and Physical Education to inner city, disadvantaged youth. • Facilitated and participated in implementation of Accelerated Schools Project Instructional Cadre.
Stellar Custom ConstructionPrincipal Owner
Apr. 1975 - Apr. 2024South Texas
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