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Work Background
Bangkit Academy led by Google, Tokopedia, Gojek, & TravelokaRegistration Manager
Jan. 2024Bandung, West Java, Indonesia
Dicoding IndonesiaProgram Manager & Head of Customer Experience
Sep. 2021Bandung, West Java, Indonesia
Dicoding IndonesiaUser Experience Researcher
Feb. 2018 - Jul. 2018Bandung Area, West Java, Indonesia
Dicoding IndonesiaProgram Operation
Sep. 2017 - Sep. 2021Bandung Area, West Java, IndonesiaCollaborate closely with project managers to support partner program. Develop annual report or a weekly, monthly, or quarterly update through partner's need.
Dicoding IndonesiaCustomer Support
Aug. 2017 - Sep. 2021West Java Province, IndonesiaMy first role when working as a professional. Works directly with users who have questions, complaints, or require information about Dicoding. Excellent communication skills, strong understanding, and have pleasant attitude through speaking with users. I was provide solutions that fit user's problems/situations they faced and prioritized the customers’ needs at each step of the process, follow up and re-confirmation to resolve any issues our user's experience, and escalate with team that can support me to help the users.
Intel Software Developer ZoneIntel Software Innovator
Jun. 2016 - Jun. 2018IndonesiaBeing Intel Innovator, I was speaking and demonstrating for innovative, independent developers, and forward thinking that inspires the greater developer community. https://devmesh.intel.com/users/monalisa-arcelia
DirakitDeveloper Relations
Mar. 2016 - Jun. 2017Yogyakarta Area, Yogyakarta, IndonesiaIt was my first intern before graduated as bachelor. I was working on the community of developers. Maintain relationships with developers. Helped developers get the most value out of what the Dirakit offers and gather developer feedback and work with the team to meet developer needs https://facebook.com/dirakit
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