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Work Background
ABS Payroll & AccountingSenior DB & Azure DevOps Engineer
Aug. 2022 - Jul. 2024Burbank, California, United StatesOversee all matters related to database operations and data transformation between the CYMA Accounting and Payroll system and in-house built systems. Management of Azure cloud infrastructure consisting of Kubernetes cluster fully integrated with Azure DevOps Pipelines for CI/CD. Built custom data transformation routines for custom and automated report generation.
Data Collection TradesCTO
Aug. 2013San Jose, Costa RicaOversee all matters technical for the company; this includes defining the roadmap for all systems (desktop and server infrastructure), security and product/feature development for the customer base. Grew the IT department from 8 (developers & infrastructure) to 21 engineers (restructured the IT department into focus teams: desktop support, application support, infrastructure and development). Continuously aligned IT objectives to meet the objectives of the owners. Started the process of defining along with the owners KPIs for the different department units and heavy data analytics for risk management. Implemented several disaster recovery strategies for the different layers in order to offer our customers a relatively 0 downtime while preserving costs.
IBMCES Midrange Engagement Solution Architect
Jan. 2013 - Aug. 2013Costa RicaA member of the Complex Engagement Services (CES) group within the Strategic Outsourcing and Delivery division (SOD) at IBM. Delivering solutions to IBM's potential and current clients by custom tailoring solutions as IT services.
IT consultant Self EmployedI.T. Senior Consultant
May. 2012CR | Panama | Curacao | USAProviding technical guidance and support to customers in Costa Rica, Panama, Curacao and USA in the areas of virtualization, database administration/optimization, systems configuration, management and optimization, systems security, helping applying industry best practices, IT staff management, technical project management, technical risk assessment; acting as CTO.
SkyCommunicationsI.T. Infrastructure Manager
Oct. 2011 - Jan. 2013Panama City, PanamaIn charge of all IT Infrastructure for the company. Designing new solutions for the ever-growing data and analytics. Enhanced the performance of the production database systems. Heavy audited data layer access. Stabilized the overall infrastructure. Managed an intercultural team of 6 members and served as bridge between the other IT teams (Desktop Support, Application Support and Development).
Negocios CiberneticosI.T. Manager
Dec. 2010 - Oct. 2011Guachipelin, Costa RicaAppointed several times IT Manager of the department. Took charge and built a team. I was tasked with not only responsibility of oversee the infrastructure and development as well as database optimization but additionally to give the company a new face/look towards its clients. Improved the overall client experience by enhancing the data access layer, fail over capabilities and load balancing.
Claudia de Las ColinasI.T. Infrastructure Manager
Apr. 2010 - Dec. 2010San Pedro, Costa RicaJoined the company briefly to oversee its transition thru acquisition by BetCRIS. Reduced the size of the infrastructure to its bare minimum, relocated it into a collocation service, and handed over control to the new owners of the brand.
Secure Data Networking LLCI.T. Consultant
Nov. 2008 - Apr. 2009New Jersey, USACreation of training material for different Microsoft products in particular with Rights Management Services (RMS).
Backcountry.comMicrosoft Systems Administrator
Apr. 2008 - Apr. 2010Greater Salt Lake City AreaEnhanced the overall Microsoft Infrastructure as central backbone for authentication used by multiplatform systems and OS (MacOS, Linux distros, VPN authentication) thru its several locations (US, CR). Automated desktop deployments and defined guidelines for the Active Directory organization and GPO scoping.
Negocios CiberneticosI.T. Manager / Database Administrator
Dec. 2007 - Apr. 2008Guachipelin, Costa RicaAppointed several times IT Manager of the department. Took charge and built a team. I was tasked with not only responsibility of oversee the infrastructure and development as well as database optimization but additionally to give the company a new face/look towards its clients. Improved the overall client experience by enhancing the data access layer, failover capabilities and load balancing.
Glaciar NegroI.T. Consultant
Aug. 2007 - Nov. 2008Escazu, Costa RicaProviding technical and operations support to the company’s client thru email; administrating the company’s local email server and the WAN link; provided technical support for the company’s clients as well as programming of scripts for task automation using PHP and MySQL.
Bluemoon OverseasI.T. Consultant
May. 2007 - Aug. 2007Panama City, PanamaIn charge of all IT Infrastructure for the company. Designing new solutions for the ever-growing data and analytics. Enhanced the performance of the production database systems. Heavy audited data layer access. Stabilized the overall infrastructure. Managed an intercultural team of 6 members and served as bridge between the other IT teams (Desktop Support, Application Support and Development).
Intel - Costa RicaPatch Analyst
Nov. 2006 - May. 2007La Rivera, HerediaProviding technical support and patch analysis to worldwide customers/server owners within INTEL Corp. organization using BigFix.
Distribuidora Parker DavisI.T. Manager
Feb. 2005 - Jul. 2005San Jose, Costa RicaInstallation, configuration and administration of the company’s data and voice networks. Provided technical support to internal users as well as external users (company’s clients).
Negocios CiberneticosI.T. Manager
Jan. 2005 - Dec. 2006Pavas, Costa RicaAppointed several times IT Manager of the department. Took charge and built a team. I was tasked with not only responsibility of oversee the infrastructure and development as well as database optimization but additionally to give the company a new face/look towards its clients. Improved the overall client experience by enhancing the data access layer, failover capabilities and load balancing.
Glaciar NegroWAN / Email Administrator / Tech Support
Sep. 2004 - Feb. 2005Escazu, Costa RicaProviding technical and operations support to the company’s client thru email; administrating the company’s local email server and the WAN link; provided technical support for the company’s clients as well as programming of scripts for task automation using PHP and MySQL.
AbsolutePoker.comNetwork Administrator / Technical Support
Mar. 2004 - Sep. 2004Pavas, Costa RicaTo oversee and provide technical support to the company’s Office LAN.
• Expanded the physical network due to expansion of operations.
• Enhanced the office and server cabling.
• Aided the company in obtaining its own internet connection, configured the company router.
• Provided support to the company’s VoIP telephony system.
Alienware Latin AmericaTechnical Support Agent
Jan. 2004 - Mar. 2004Heredia, Costa RicaProviding technical product support thru telephone to the company’s clients.
• Troubleshooting software and hardware problems on mobile and desktop systems.
• Due to good performance and great communication skills was assigned to cover the U.K. queue.
Saint John High SchoolI.T. Consultant / Substitute Computer Science Teacher
Feb. 2003 - May. 2003Alajuela, Costa RicaProviding technical advice in academic curriculum building for the computer science course as well as acted as substitute teacher.
• Designed and implemented a small and scalable data network to be used by the computer laboratory.
• Contributed in enhancing the computer science curriculum by adding more challenging tasks and projects as well as technologies to be given to the students.
• Acted as a substitute computer science teacher.
IMACK de CentroamericaNetwork Administrator / Programmer / Technical Support
Apr. 2002 - Oct. 2003San Jose, Costa RicaInstallation, configuration and administration of the company’s data and voice networks. Provided technical support to internal users.
• Enhanced I.T. operations by programming small to medium applications for database security/auditing, database consistency checks, website activity analysis and tracing, measure phone representatives’ performance, client list access control, systems integration.
• Enhanced the company’s network by configuring firewalls, locking router commands, and configuring software based firewalls; implemented monitoring tools.
• Aided in the database performance tuning and configuration, designed the company disaster recovery strategy and maintenance plans.
• Designed the company’s new voice and data network to be implemented in the company’s new building location.
• Contributed in the assessments for hardware and software purchasing.
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