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Work Background
Part-time High School Teacher
Victory AcademyPart-time High School Teacher
Sep. 2021 - Aug. 2022Kingston, Jamaica
Contractor
EduCentres Information Services LimitedContractor
Nov. 2019 - Jun. 2020Kingston, Jamaica
Head Of Department - Customer Service & Operations
eGov Jamaica LimitedHead Of Department - Customer Service & Operations
Nov. 2007 - Jun. 2019Kingston, Jamaica
HOD
eGov Jamaica Limited (formerly Fiscal Services Limited)HOD
Jan. 2004 - Jan. 2019Kingston, Jamaica Manage Customer Service Delivery, Desktop & User Support and Change & Release Management Units.  Manage and monitor projects to facilitate the development and improvement of internal operations.  Develop and oversee implementation of internal policy and procedures related to infrastructure and operating standards.  Direct operational environment. Provide vision, technical and managerial expertise and leadership.  Set department productivity goals, and business objectives.  Participate and contribute to strategic planning.
Senior Programmer/Analyst
NEM Insurance Co. Ltd.Senior Programmer/Analyst
Jul. 1995 - Dec. 1997Kingston, Jamaica Development and maintenance of the General Insurance Package, I-90 from the base system.  Solve software problems as and when required. Programming Language - RPG400  General user training.
Department Head
Fiscal Services Ltd.Department Head
Jan. 1988 - Jan. 2019Kingston, Jamaica• Manage customer service & computer suite operations. • Develop and manage contract agreements for external clients for remote hot site/backup hosting, application hosting, and off site data storage services. • Manage and monitor projects to facilitate the development and improvement of internal operations. • Develop and oversee implementation of internal policy and procedures related to infrastructure and operating standards. • Direct operational environment. Provide vision, technical and managerial expertise and leadership. • Set department productivity goals, and business objectives.

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