Constance Vassell

Freelancr

TutorAdministrative AssistantAssistantSoft Skills TrainerOffice AdministratorEducationTyping SpecialistData Entry SpecialistData EntryService Quality ManagerLive ChatCustomer ServiceSystem AnalystITC-level Executive

I am Constance Vassell, a retiree who is seeking a part time job. As a professional, I worked as a - Computer Programmer using COBOL, UNIX, RPG-400 - UNIX Administrator - Computer Operator (Data Entry) - IT Administrator (Managing a department responsible for Customer Service - Help Desk Support - Desktop Support (laptops/desktops) - Change Management (promoting software to the production environment) - Managed the Off Site Storage Facility (stored customer backups) I also managed a Quality Assurance (QA) Unit which was responsible for testing software to ensure they met with the quality standards defined by the customer and company. Achievements Organised the QA Unit by - introducing standardised reporting procedures - introduced organized electronic filing - introduced the annual celebration of Customer Service Week celebration in the company - All the Help Desk Staff were certified as Customer Service Agents Skills - Creating documentation - User Manuals - Contracts/Addendum to contracts - Operating procedures - Minutes of meetings - Using Microsoft Office Tools - Using Google Tools - Teaching how to use office productive tools in the work environment - Typing - Data Entry

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Work Background

Part-time High School Teacher

Victory AcademyPart-time High School Teacher

Sep. 2021 - Aug. 2022Kingston, Jamaica

Contractor

EduCentres Information Services LimitedContractor

Nov. 2019 - Jun. 2020Kingston, Jamaica

Head Of Department - Customer Service & Operations

eGov Jamaica LimitedHead Of Department - Customer Service & Operations

Nov. 2007 - Jun. 2019Kingston, Jamaica

HOD

eGov Jamaica Limited (formerly Fiscal Services Limited)HOD

Jan. 2004 - Jan. 2019Kingston, Jamaica Manage Customer Service Delivery, Desktop & User Support and Change & Release Management Units.  Manage and monitor projects to facilitate the development and improvement of internal operations.  Develop and oversee implementation of internal policy and procedures related to infrastructure and operating standards.  Direct operational environment. Provide vision, technical and managerial expertise and leadership.  Set department productivity goals, and business objectives.  Participate and contribute to strategic planning.

Senior Programmer/Analyst

NEM Insurance Co. Ltd.Senior Programmer/Analyst

Jul. 1995 - Dec. 1997Kingston, Jamaica Development and maintenance of the General Insurance Package, I-90 from the base system.  Solve software problems as and when required. Programming Language - RPG400  General user training.

Department Head

Fiscal Services Ltd.Department Head

Jan. 1988 - Jan. 2019Kingston, Jamaica• Manage customer service & computer suite operations. • Develop and manage contract agreements for external clients for remote hot site/backup hosting, application hosting, and off site data storage services. • Manage and monitor projects to facilitate the development and improvement of internal operations. • Develop and oversee implementation of internal policy and procedures related to infrastructure and operating standards. • Direct operational environment. Provide vision, technical and managerial expertise and leadership. • Set department productivity goals, and business objectives.

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