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Publicis SapientSenior Director Strategy and Consulting
Feb. 2022Sydney, New South Wales, AustraliaPublicis Sapient is a digital transformation partner helping established organisations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. As digital pioneers with 20,000 people and 53 offices around the globe, our experience spanning technology, data sciences, consulting and customer obsession – combined with our culture of curiosity and relentlessness – enables us to accelerate our clients’ businesses through designing the products and services their customers truly value. Publicis Sapient is the digital business transformation hub of Publicis Group.
GML Advisory Pty LtdDirector
Jan. 2022Sydney, New South Wales, Australia
Australia PostGeneral Manager Customer Success - Business, Government & International
Apr. 2018 - Jan. 2022Sydney, AustraliaOver the last 3 years as General Manager Customer Success, our team has driven a successful customer experience transformation program for Australia Post Customers. The transformation has seen improvements in all aspects of Sales & Service Operations, Salesforce, Apptus, Xactly and other IT Systems, Customer Lifecycle management, Customer Onboarding, Opportunity Management, Enterprise wide Service Model, Compensation, Management and Performance Management. https://auspostenterprise.com.au/
GML Advisory Pty LtdDirector
Jan. 2018 - Apr. 2018Sydney, AustraliaDelivering transformation in Telecommunications, ICT and E commerce with particular focus on sales, service and operational excellence. Previous Projects - Business Review and Merger Telecommunications Channel Partner identified need for a review of their operating model and possible opportunities to grow by Merger or acquisition. Major transformation of a key Australian Telecommunications Company. Key Focus on Salesforce Excellence.
Cheetah DigitalManaging Director
Jan. 2017 - Dec. 2017Sydney, AustraliaFollowing the sale of Cheetah Mail to Private Equity, I was appointed as the MD ANZ for the newly formed entity Cheetah Digital. Throughout the first year we were focussed on establishing the new team, securing our customer base and growing the business and revenues across the region.
ExperianGeneral Manager ANZ
Apr. 2016 - Dec. 2017North SydneyLeading the ANZ team and partner channel to drive further growth for Experian Marketing Suite in Australia and New Zealand. Experian is a global leader in providing information, analytical and marketing services to organisations and consumers to help them manage the risk and reward in making everyday commercial and financial decisions.
Western Sydney UniversityExecutive Committee Member
Jan. 2014Sydney, New South Wales, Australia
Western Sydney UniversityMember Board Of Trustees
Jan. 2014Western SydneyThe Board of Trustees is the governing authority of the University and has the functions conferred on it under the Western Sydney University Act. The Board oversees all major decisions affecting the University, including the approval and implementation of strategic plans and policies and processes that promote good governance and align with the University’s mission and values. It also awards all University degrees and diplomas. UIC provides strategic guidance and oversight to capital development of the University’s campuses. Strategic, long-term planning in conjunction with the Strategy and Planning Committee of the multi-campus network, including alternative uses of some campuses and possible new sites and including the use of technology. Management of developments to generate income streams to the University. Consider preliminary proposals for capital works and IT Infrastructure projects, including major systems development or acquisition (estimated at $1M or more) on the recommendation of the Vice-Chancellor and approve or not their further development, including consideration of associated risk management strategies.
ipSCAPESales Director Cloud Applications IPscape
Jan. 2014 - Mar. 2016North SydneyAttracting new customers by leading a top sales team and partner channel to drive further growth for IPscape globally. IPscape is focused on delivering great customer experience and satisfaction through its public cloud based architecture and ability to offer browser based access to a fully featured inbound and outbound contact centre solution. The fully cloud based model requires no new hardware or software and enables IPscape to offer customers advantages such as scalability, self-provisioning and built-in Business Continuity and Disaster Recovery planning. These factors have made IPscape’s contact centre solution particularly attractive for organisations looking for greater flexibility, real time control and ease of use.
TelstraNSW Sales Director Telstra Business
Jan. 2009 - Aug. 2013SydneyTelstra Business is a $5b revenue business unit within Telstra. The NSW Sales Director is responsible for driving improvements in customer experience, sales and revenue management for the NSW Small and Medium Business Customers.
The position leads all aspects of operations for the Telstra Business managed customers within New South Wales(NSW). The position has accountability for a structure of 100 plus people who serve 10,000 corporate and business customers. The role is specifically focused on driving growth in Cloud and Wireless solutions, operational excellence, improving customer advocacy and business development activities. Actively engaged in customer experience and interactions to build trust and accelerate business opportunities. The role requires a collaborative approach to teaming with partners and channel participants to build scale and leverage across the business. Intent to develop and attract talented ICT professionals. Will be the change agent to lead the transformation that enables Telstra Business to shift from the most capable and trusted communications provider to the most capable and trusted full ICT services provider in NSW and Australia.
TelstraDirector National Sales Programs
Feb. 2007 - Dec. 2008SydneyTelstra Business is a $5b business with an extensive channel group managing 1 million Small and Business customers. The National Sales Programs Director responsibilities included Sales Operations functions for both the Account Management channels and also the Customer Call Centres.
TelstraDIrector Mobiles and Technical Sales
Sep. 2004 - Feb. 2007Sydney, AustraliaTelstra Business is a $5B business within Telstra. The Director of Mobiles and Technical Sales responsibilities included leading a team of presales specialists in Wireless and Fixed solutions, driving revenue growth in wireless and new strategic solutions and services, launching new products with the national direct sales force and working with product and pricing teams to identify key Telstra Business customers needs and trends.
TelstraDirector Strategic Planning, Retail and Distribution/Channels
Jan. 2003 - Sep. 2004Sydney, AustraliaTelstra Retail represented at the time all major Customer businesses in Telstra ($15B plus). The Director of Strategic Planning for Retail and Distribution responsibilities included leading the transformation of Telstra's Retail stores and Dealer networks, building a strategic vision for all Telstra Channels including retail, online, call centres and direct sales and building teams across Telstra Retail to execute on the plan.
TelstraDirector Strategic Planning, Broadband and Online Services
Apr. 2001 - Jan. 2003Sydney, AustraliaTelstra Broadband and Online Services was established in 2000 to plan and build the rollout of the ADSL/Online network across Australia. The Director of Strategy responsibilities included Business Case development, building of Planning and Commercial team, transformation of the Strategy for Telstra.com and various content/media businesses.
OzEmailSenior VP Products
Jan. 1997 - Dec. 2000Sydney, AustraliaDeveloped and launched new and exciting internet based products and services. Lead a team of Product developers.
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