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Work Background
VeoliaCoordinador de operaciones
Apr. 2024Área metropolitana de Bucaramanga
Empresa de Aseo de Bucaramanga S.A E.S.P. EMAB | Operations Supervisor
Aug. 2021 - Mar. 2024Bucaramanga, Santander, Colombia● Optimización del 24% en rutas de recolección, generando ahorros significativos en costos operativos.
● Implementación exitosa de proceso de compostaje, incrementando la producción en más de 400%. Enfocando las metas en la orientación al logro y resolución de conflictos que se presentaban en la operación diaria
● Mejora en la calidad y eficiencia del servicio mediante la implementación de sistemas de monitoreo avanzados.
● Supervisión de las operaciones con equipos de más de 50 personas
TeleperformanceTeleoperator agent
Apr. 2021 - Aug. 2021Bucaramanga• Provided customer service, support, and assistance to users, meeting company-established parameters, handling over 40 user calls daily.
• Achieved over 80% positive customer experiences through the management of inquiries and up-selling processes with North American clients. Demonstrated effective handling of escalations and excellent user experiences via digital and phone channels.
Schare S.A.SAdministrator
Jul. 2016 - Nov. 2020Floridablanca, Santander, Colombia• Recovered 75% of overdue accounts receivable in the 2018-2019 period, strengthening the company's financial health.
• Increased sales by 60% between 2016 and 2020, demonstrating sustained business growth.
• Managed supplies and inventories to ensure resource availability, improving project execution efficiency.
• Administered the company's overall budget, implementing cost controls that improved profitability.
Schare S.A.SSite Supervisor
Jul. 2014 - Jul. 2016Floridablanca, Santander, Colombia• Supervised field teams to ensure quality and efficiency in project execution, optimizing processes and reducing lead times.
• Provided ongoing support to clients, ensuring their satisfaction and meeting specific requirements, resulting in highly competitive delivery times. Demonstrated high adaptability, leadership, and creativity to meet set goals.
• Prepared detailed management reports, enabling clear project progress evaluation and informed decision-making.
• Optimized work processes, resulting in a notable reduction in execution times and timely project deliveries within competitive timelines, with extensive knowledge and advanced use of Microsoft Office Suite and AutoCAD.
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