Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
VeoliaCoordinador de operaciones
Apr. 2024Área metropolitana de Bucaramanga
Empresa de Aseo de Bucaramanga S.A E.S.P. EMAB | Operations Supervisor
Aug. 2021 - Mar. 2024Bucaramanga, Santander, Colombia● Optimización del 24% en rutas de recolección, generando ahorros significativos en costos operativos.
● Implementación exitosa de proceso de compostaje, incrementando la producción en más de 400%. Enfocando las metas en la orientación al logro y resolución de conflictos que se presentaban en la operación diaria
● Mejora en la calidad y eficiencia del servicio mediante la implementación de sistemas de monitoreo avanzados.
● Supervisión de las operaciones con equipos de más de 50 personas
TeleperformanceTeleoperator agent
Apr. 2021 - Aug. 2021Bucaramanga• Provided customer service, support, and assistance to users, meeting company-established parameters, handling over 40 user calls daily.
• Achieved over 80% positive customer experiences through the management of inquiries and up-selling processes with North American clients. Demonstrated effective handling of escalations and excellent user experiences via digital and phone channels.
Schare S.A.SAdministrator
Jul. 2016 - Nov. 2020Floridablanca, Santander, Colombia• Recovered 75% of overdue accounts receivable in the 2018-2019 period, strengthening the company's financial health.
• Increased sales by 60% between 2016 and 2020, demonstrating sustained business growth.
• Managed supplies and inventories to ensure resource availability, improving project execution efficiency.
• Administered the company's overall budget, implementing cost controls that improved profitability.
Schare S.A.SSite Supervisor
Jul. 2014 - Jul. 2016Floridablanca, Santander, Colombia• Supervised field teams to ensure quality and efficiency in project execution, optimizing processes and reducing lead times.
• Provided ongoing support to clients, ensuring their satisfaction and meeting specific requirements, resulting in highly competitive delivery times. Demonstrated high adaptability, leadership, and creativity to meet set goals.
• Prepared detailed management reports, enabling clear project progress evaluation and informed decision-making.
• Optimized work processes, resulting in a notable reduction in execution times and timely project deliveries within competitive timelines, with extensive knowledge and advanced use of Microsoft Office Suite and AutoCAD.
Intch is a Professional Networking App for the Future of WorkSee more people like JORGE on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
539241 people
24
Software engineer @ VeCaNet System LTDA
0
Account Manager @ SSPARK Innovación Humana
71
Strategist & Advisor / Systems Thinker / Navigating Human-AI Crossroads @ Opuesto LATAM
130976 people
71
Strategist & Advisor / Systems Thinker / Navigating Human-AI Crossroads @ Opuesto LATAM
15
SaaS Strategist
21
Project Manager