Cisiv LtdDirector of Quality Assurance and Service Delivery
Apr. 2020 - Mar. 2021Core Responsibilities: Collaborate with other members of management in the development of new product designs, production approaches and training methods.
Work with partner organizations at an operational and compliance levels to ensure processes and procedures of both parties are aligned.
Directing and overseeing a portfolio of customer projects ensuring high quality services.
Define KPIs and delivery metrics to monitor quality throughout the delivery process.
Overall responsibility for the company’s quality strategy is in line with the product development strategy, ensuring compliance with all relevant regulations.
Develop quality assurance plans by conducting risk analyses; identifying critical control points and preventive measures; establishing monitoring procedures, corrective actions, and verification procedures.