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Work Background
Vice President Operations
Cisiv LtdVice President Operations
Apr. 2022Core Responsibilities: Operational and strategic leadership. Manage quarterly and annual budgeting activities and P&L responsibilities. Optimize operational costs. Identify and set-up strategic partnerships with partner organisations. Lead high performance teams. Define operational policies and procedures to deliver the different product offerings and services. Define, implement and report on performance metrics. Ensure alignment with client’s strategy and business needs. Overseeing a portfolio of customer projects ensuring high quality services delivered on time and on budget and report project metrics across the portfolio of projects.
Director of Operations
Cisiv LtdDirector of Operations
Apr. 2021 - Mar. 2022Core responsibilities: Participate in critical discussions with the Leadership team, identify problems, and suggest and take ownership of changes and improvement to business processes to improve company performance. Set up and maintain team structures to support the business growth. Define operating models for the different product offerings. Optimize delivery efficiency to reduce costs. Set up strategic partnerships with client organizations.
Director of Quality Assurance and Service Delivery
Cisiv LtdDirector of Quality Assurance and Service Delivery
Apr. 2020 - Mar. 2021Core Responsibilities: Collaborate with other members of management in the development of new product designs, production approaches and training methods. Work with partner organizations at an operational and compliance levels to ensure processes and procedures of both parties are aligned. Directing and overseeing a portfolio of customer projects ensuring high quality services. Define KPIs and delivery metrics to monitor quality throughout the delivery process. Overall responsibility for the company’s quality strategy is in line with the product development strategy, ensuring compliance with all relevant regulations. Develop quality assurance plans by conducting risk analyses; identifying critical control points and preventive measures; establishing monitoring procedures, corrective actions, and verification procedures.
Director of Quality Assurance
Cisiv LtdDirector of Quality Assurance
Apr. 2018 - May. 2020New Malden, Surrey, United KingdomOverall responsibility of the company's quality strategy. Main responsibilities include: - ensuring compliance with all required standards for the industry, by aligning the compliance strategy with the product development strategy - establishing KPIs to measure and monitor process and delivery - working with partner organisations at a governance level to ensure processes are aligned and to act as an escalation point - participating in critical discussions, suggesting and taking ownership of changes to business processes to improve company performance
Quality Manager
Cisiv LtdQuality Manager
Feb. 2014 - Mar. 2018Kingston upon Thames, United KingdomMain responsibilities include: • Oversee the company’s QMS by managing and maintaining quality procedures, standards and specifications. • Review and improve operational procedures throughout the business to ensure a high-quality product. • Ensure departments operate in compliance with all regulations relevant to our industry • Manage all compliance and client audits and liaise with external parties where applicable on matters relating to the QMS • Be part of the company’s Leadership Team and participate in regular meetings • Report to the CEO any applicable data regarding the performance of the QMS and any other relevant matters
Scientist
Affinity WaterScientist
Oct. 2007 - Jan. 2014Staines Upon ThamesMain responsibilities include: - Analysing routine and non-routine samples in accordance with documented procedures and to UKAS requirements - Carring out Internal and External Quality control procedures and report in the appropriate manner. - Analysing External Quality Control samples satisfactorily and report results. - Managing all non-conformances within the laboratory - Managing team workload via rota system
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