Requests
5
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
First AmericanSenior Product Manager, Strategic Product Development
Aug. 2024PRODUCT ROADMAP DEVELOPMENT | PRODUCT TESTING | USER ACCEPTANCE TESTING (UAT)
PRODUCT STRATEGY DEVELOPMENT | DIGITAL TRANSFORMATION | PRODUCT INNOVATION
| RISK MANAGEMENT
- Develop and maintain a detailed product roadmap, involving crafting clear KPIs and user stories to guide the development process and prioritize features in adherence with partner needs and specifications. - Steer and direct implementation of a rigorous testing strategy, including quality assurance and user acceptance testing (UAT) to validate the Calculator 2.0 API and ensure a flawless experience for internal partners. - Strategically collaborate with cross-functional leaders to achieve product delivery and quality objectives. - Define product strategy, involving clear objectives and long-term vision in alignment with company goals. - Leverage cutting-edge technologies to streamline processes and generate continuous process improvements for the Calculator 2.0 API. - Spearhead seamless API transformation of the Legacy Link and Calculator Partner Integration APIs. - Promote high-quality standards to meet key business milestones, goals, and objectives. - Maintain customer-obsessed, product-led design culture by integrating user feedback into product lifecycle. - Design and track key metrics to assess the success of new features while refining/enhancing product offerings. - Identify market trends to drive product innovation, thus increasing customer engagement and retention. - Secure buy-in by effectively communicating product vision and strategy to stakeholders at all levels. - Streamline product development processes through agile methodologies and efficient resource allocation. - Proactively identify and mitigate potential risks to ensure on-time and seamless delivery of product initiatives.
VMwareSenior Product Manager, Digital Customer Experience
Nov. 2021 - Aug. 2024New York, New York, United StatesPRODUCT DEVELOPMENT LIFECYCLE | CUSTOMER ENGAGEMENT AND RETENTION | CUSTOMER SUCCESS
PRODUCT ANALYTICS & PERFORMANCE OPTIMIZATION | PRODUCT PLANNING - Assumed a multifaceted role, managing a diverse range of responsibilities in the digital customer experience domain, focusing on building 0-1 products and enhancing existing products. - Transformed Accelerator Portal's Digital Experience, Customer Success Portal to facilitate a large client base, including 5K+ success plans across 35.5K companies while yielding $2.89Bn ARR on a yearly basis. - Drove innovative and cutting-edge digital experience through machine learning (ML) insights, artificial intelligence (AI), and sales enablement to increase product adoption and consumption, achieving $700M ARR. - Spearheaded entire product lifecycle from idea conception to launch while ensuring delivery and maintaining high-quality standards to enhance user success, experience, and satisfaction. - Recognized with the "VMware At Your Best Award based on leadership in product management. - Utilized Tableau, Adobe Analytics, JIRA, and Confluence to analyze product insights/user behavior. - Coordinated with UX designers to incorporate user feedback for iterative improvement during design process. - Liaised with data scientists on dashboard while translating complex data patterns into actionable strategies. - Worked cross-functionally with technology personnel to design and launch next-generation product features. - Led seamless execution of Digital Customer Experience platforms to drive SMB clients’ experience/success. - Integrated robust product analytics and usage metrics to enhance product performance and user experience. - Conducted in-depth competitive market research/analysis to facilitate informed product planning activities. - Improved client experience with license management services while reducing churn/driving renewal rates. - Led team members while fostering a culture of innovation and continuous learning.
Major League BaseballProduct Manager, Enterprise Technology
Aug. 2018 - Oct. 2021New York, New York, United StatesPRODUCT PORTFOLIO MANAGEMENT | DATA MAPPING | PRODUCT DEVELOPMENT LIFECYCLE
AGILE METHODOLOGIES | PRODUCTION SUPPORT SERVICES | PRODUCT PROTOTYPING
- Spearheaded portfolio of 10 products during the lifecycle management while driving product innovation and delivering high-impact enterprise technology solutions for MLB's operations. - Rolled out a data mapping tool (DPIM) to identify prospects across the U.S. within 30 baseball clubs. - Implemented agile methodologies to streamline product development processes and improve time-to-market. - Devised and implemented best-in-class product roadmap for a diverse range of product offerings. - Served as a central repository for each product using in-depth insights into nuances/potentials. - Facilitated junior product managers to oversee large and midsize product deliverables. - Launched enterprise technology solutions while ensuring alignment with customer requirements. - Coordinated with the information security team to enhance background check system. - Managed products during development lifecycle and addressed complex production support issues. - Partnered with UX/engineering counterparts to merge feasibility with user feedback across iterative cycles. - Produced mockups and prototypes to drive products’ visual and functional excellence. - Worked with sales, marketing, and engineering teams to define product requirements and roadmaps. - Supported sales and customer success teams to ensure product adoption and client satisfaction. - Drove cross-functional collaboration to translate business needs into actionable product deliverables. - Oversaw the development and execution of product strategies with a focus on enhancing user experience. - Conducted comprehensive market research/competitive analysis to identify trends, opportunities, and risks. - Gathered insights from key stakeholders to continuously refine and optimize products. - Cultivated and monitored KPIs and metrics to assess product success.
EquinoxIT Business Analyst, Enterprise Applications
Jun. 2017 - Aug. 2018New York, New York, United StatesBUSINESS REQUIREMENT GATHERING | USER EXPERIENCE OPTIMIZATION
USER PROVISIONING | DATA MIGRATION & INTEGRATION
- Gathered and documented business requirements, system flows, and project objectives for enterprise applications team, coupled with a focus on highly visible and innovative Salesforce products and CRM systems. - Developed and rolled out Spa Application globally across multiple clubs to optimize user experience/success. - Traveled on-site across NYC to ensure precise technology execution while training technicians on new system. - Leveraged Book4Time platform to facilitate user provisioning, data integration, and data mapping for spa users. - Designed and integrated future state solutions while overseeing product testing and post-execution support. - Provided guidance on systems integration, compatibility, scalability, and multi-platform considerations. - Utilized Jira to manage and monitor open issues, involving retail POS system, Equinox shops, and AP/Finance. - Directed successful implementation of MS AX Dynamics ERP solution project across retail and finance sectors. - Oversaw all facets of user provisioning, IT content web management, data migration, and workflow mapping. - Collaborated with cross-functional teams to analyze, design, and implement enterprise application solutions. - Translated business needs into functional specifications while ensuring alignment with company goals. - Identified system inefficiencies and proposed strategic enhancements to optimize enterprise applications. - Conducted in-depth data analysis while providing actionable insights to inform decision-making processes. - Orchestrated comprehensive documentation, including process flows, user guides, and training materials.
Miami Children's Health SystemIT Business Analyst II
Nov. 2015 - Aug. 2017Miami, Florida, United StatesPEOPLE SOFT ERP | MARKET TREND FORECASTING & ANALYSIS | BUSINESS INTELLIGENCE
- Planned and rolled out People Soft ERP implementation to facilitate IT programs from concept to execution. - Utilized historical data to forecast/analyze market trends while predicting impact on strategic business goals. - Steered roll out of new mobile application while migrating medical records from paper to digital platform. - Defined detailed functional and technical specifications to meet EMR project-focused business requirements. - Analyzed business intelligence and performance management metrics to evaluate organizational progress. - Proficiently optimized workflows to drive successful implementation of enterprise-wide applications. - Managed the full project lifecycle for technology initiatives from requirements gathering through testing and deployment while ensuring on-time delivery and meeting stakeholder expectations. - Developed and maintained comprehensive documentation, including system specifications, process flows, and user guides to support system maintenance and user adoption.
University of Miami, Miller School of MedicineManager, Research Support
Jul. 2015 - Nov. 2015Miami/Fort Lauderdale AreaGRANT REVIEW PROCESS DEVELOPMENT | FINANCIAL REPORTING
RESEARCH & DEVELOPMENT | DATABASE MANAGEMENT
- Provided comprehensive oversight and direction regarding designated Sylvester Scientific Research programs, including Cancer Epigenetics, Cancer Prevention, Control & Survivorship, Tumor Biology, and Viral Oncology. - Strategically collaborated with program leaders to develop and implement robust grant review process. - Prepared specialized financial reports, including research program active funding reports for leadership.
University of Miami, Miller School of MedicineSenior Research Coordinator
Jul. 2013 - Jul. 2015Miami, Florida, United StatesRESEARCH SUPPORT SERVICES | TRAINING & DEVELOPMENT
REGULATORY COMPLIANCE | EVENT COORDINATION
- Assisted in communicating clear, concise, and detailed information to support/clinical staff and executive management in assessing research data outcomes and explanations for monthly review meetings. - Managed and organized program database to support efforts of clinical researchers and medical practitioners, thus optimizing team work and driving productivity level of interaction among research stakeholders. - Utilized HR management acumen while overseeing and training new hires as per compliance requirements. - Coordinated interdisciplinary events, involving clinical researchers and colleagues across research fields.
Intch is a Professional Networking App for the Future of WorkSee more people like Amanda on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
484133 people
24
Data Scientist Intern @ Newell Brands
16
Program Manager @ DISH Network
18
Senior Software Engineer @ EarnIn
79239 people
42
Senior Mining Engineer @ Riot blockchain
24
Managing Manager @ INGENTA HIRING
33
Investor Relations Manager @ ExxonMobil