EquinoxIT Business Analyst, Enterprise Applications
Jun. 2017 - Aug. 2018New York, New York, United StatesBUSINESS REQUIREMENT GATHERING | USER EXPERIENCE OPTIMIZATION
USER PROVISIONING | DATA MIGRATION & INTEGRATION
- Gathered and documented business requirements, system flows, and project objectives for enterprise applications team, coupled with a focus on highly visible and innovative Salesforce products and CRM systems. - Developed and rolled out Spa Application globally across multiple clubs to optimize user experience/success. - Traveled on-site across NYC to ensure precise technology execution while training technicians on new system. - Leveraged Book4Time platform to facilitate user provisioning, data integration, and data mapping for spa users. - Designed and integrated future state solutions while overseeing product testing and post-execution support. - Provided guidance on systems integration, compatibility, scalability, and multi-platform considerations. - Utilized Jira to manage and monitor open issues, involving retail POS system, Equinox shops, and AP/Finance. - Directed successful implementation of MS AX Dynamics ERP solution project across retail and finance sectors. - Oversaw all facets of user provisioning, IT content web management, data migration, and workflow mapping. - Collaborated with cross-functional teams to analyze, design, and implement enterprise application solutions. - Translated business needs into functional specifications while ensuring alignment with company goals. - Identified system inefficiencies and proposed strategic enhancements to optimize enterprise applications. - Conducted in-depth data analysis while providing actionable insights to inform decision-making processes. - Orchestrated comprehensive documentation, including process flows, user guides, and training materials.