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Work Background
Zurich InsuranceGroup Head of Transformation and Capability Delivery
Jan. 2023EuropeSenior executive role responsible for driving change within a leading global insurance provider.
Ignitis GroupNon Executive Member of the Board
Dec. 2021
TeliaHead of Global Business Services and CEO of Telia Global Services
Jan. 2017 - Dec. 2023EuropeAt the largest telecom in Northern Europe (>10bn USD in revenue), I was part of the Group COO leadership team, responsible for group-wide central services and transformation initiatives, achieving over €300 million in savings over 5 years. Led an organization of 1000+ people across 30+ functional areas, ranging from technology (80% of the team) to data, procurement, and finance operations.
Danske BankVice President, Group Technology and Operations
Jan. 2014 - Dec. 2017EuropeAt at Denmark’s largest bank (>20bn EUR in revenue) successfully co-led the establishment of an internal service delivery organization across India and Central Europe of >1800 people, serving multiple internal functions ranging from technology to operations. Additionally, served for 12 months as Interim Group Head of Data Analytics, where I re-established data governance and approach for the bank.
BarclaysVice President, Head of Integration & Transformation
Jan. 2014 - Dec. 2014Following Barclays acquisition of ABSA Bank in Africa, a 12 month assignment to run technology integration of two banks. I successfully designed and executed the end-to-end integration of IT operations, infrastructure, and core banking services across Africa, India, and Europe. This involved rightsizing the organization, major re-outsourcing efforts, and service integration, resulting in significant cost savings and over 20% efficiency gains
BarclaysVice President, Technology Operations
Jan. 2010 - Dec. 2014Responsible for the run, change, and strategic direction of end-user support services (call centers, workplace services, engineering, and operations) and associated functions on a global scale. Led a team of 300+ people across three countries, delivering services to over 30,000 Investment Bank colleagues. Led the team through major changes, including downsizing and transformation of the overall service delivery model. Maintained top quartile Employee Opinion Survey results and industry-leading low attrition rates (<10%)
Festina GroupSales and Operations Director
Jan. 2007 - Dec. 2010Held a dual role overseeing sales and operations. Doubled sales revenue in 3 years.
IBMMultiple roles
Jan. 2004 - Dec. 2007Started at IBM as a Major Incident Engineer and was promoted to Team Leader within 9 months.
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