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Work Background
TikTokE-Commerce Settlement & Program Manager
May. 2023London, England, United Kingdom- Manage day-to-day operations, including accounts payable and receivables functions, to provide visibility into goals, progress, and obstacles of key initiatives.
- Develop and implement operational systems and processes to streamline financial operations and improve efficiency.
- Leverage relationships with department heads and external partners to make decisions regarding operational activity and strategic goals.
- Ensure adherence to company policies, standards, and regulatory requirements in accounts payable and receivables processes.
- Improve seller experience by enhancing settlement-related consultations, resulting in a 95% customer satisfaction rate.
- Oversee localization of settlement regulations, ensuring 100% accuracy in billing and compliance.
- Collaborate with product and R&D teams to execute settlement automation plans, resulting in a 30% reduction in manual processing time and a 25% decrease in errors.
- Partner with key stakeholders to drive process change aligned with finance transformation strategy, implementing processes and automation to improve performance and financial controls, achieving a 20% increase in efficiency.
- Implement robust risk management systems to identify and mitigate settlement-related risks, resulting in a 25% reduction in risk exposure and a 40% decrease in incident response time.
MarkenFinance Operations Manager (Billing) - EMEA
Jan. 2022 - May. 2023- Led and mentored a team of 18 direct and 10 indirect reports across EMEA branches, promoting development and growth.
- Developed and maintained work instructions to ensure billing associates followed standardized processes, improving accuracy and efficiency. Measured process adherence and efficiency metrics.
- Devised strategies for ensuring the growth of programs enterprise-wide, and implemented process improvements to maximize output and minimize costs.
- Implemented strategies to improve employee work quality and speed. Measured improvements in work quality and efficiency metrics.
- Conducted regular internal audits to validate recordkeeping and controls. Monitored compliance metrics and audit findings.
- Planned, monitored, and analyzed key metrics for day-to-day operations to ensure efficient and timely completion of tasks.
- Tracked and reported on KPIs, investigating variances and developing solutions to address bottlenecks or constraints.
- Recommended improvements to company operations to senior leadership. Tracked implementation and impact of operational improvements.
MessageBirdBilling and Project Consultant
Jan. 2022 - Dec. 2022London, England, United Kingdom- Optimised project outcomes by constantly monitoring progress against quality standards.
- Guaranteed 99.5 % on-time delivery of projects by creating and managing timelines.
- Minimised project risk by identifying potential issues and developing appropriate contingency plans.
- Documented process flows and developed comprehensive functional requirements to drive efficiency and effectiveness.
- Verified billing data accuracy, correcting any identified errors.
- Created new procedures and forms to smoothen workflow.
MarkenBilling and Credit Control Management (UK &IE)
Sep. 2019 - Jan. 2022Feltham, London1. Billing
- Managed a team of 6 billing specialists, ensuring efficient work completion.
- Supervised multi-currency invoicing and annual revenues.
- Organized month-end, quarterly, and year-end processes.
- Liaised with clients to resolve billing issues. - Produced regular reports to analyze billing and costs. 2. Credit Control
- Managed a team of 3 Credit Controllers, improving strategies for resolving inquiries.
- Negotiated payment plans and settlements, chasing payments in line with terms.
- Attended internal and external meetings to address credit control matters.
WorleyBilling and Project Coordinator
Jun. 2019 - Sep. 2019London, United Kingdom- Prepared invoices and supporting documentation, ensuring accuracy and completeness.
- Addressed billing inquiries promptly, aiding in problem resolution and providing ad-hoc support.
- Assisted in cash receipt allocation and monitored client payments, reducing overdue balances.
- Generated daily and weekly cash reports for accounting oversight.
- Reconciled accounts receivable discrepancies and prepared financial reporting packages.
- Supported engineers in project management, controlling hours, orders, and quotations for financial validation.
- Ensured project finances were controlled and provided financial support to project teams.
The VPS GroupHead of Customer Service & Billing
Aug. 2016 - May. 2019Barcelona, Catalonia, Spain- Led a team of 20+ Customer Service Representatives and Billing associates, meeting Global Customer Service KPIs and ensuring high customer satisfaction.
- Managed timely order processing and incident resolution to enhance customer experience.
- Cultivated relationships with stakeholders and key customers, improving collaboration and service delivery.
- Analyzed billing procedures and supervised invoice processing, purchase orders, and payment transactions.
- Addressed customer and partner complaints, ensuring resolution and maintaining positive relationships.
- Managed accounts receivable and cash allocation, generating monthly financial statements.
- Coordinated new hire onboarding and managed office logistics, including supplies, vendors, and organization.
- Prepared detailed expense reports, ensuring accurate financial documentation.
Metàfora, tallers d'art i artteràpiaAdministrator /School Coordinator
Sep. 2013 - Jul. 2016Barcelona Area, Spain- Spearheaded admissions and enrolment processes for new students, ensuring smooth transitions and adherence to regulatory requirements.
- Provided counselling services to teachers, parents, and students, addressing concerns and facilitating effective communication.
- Organized and executed events such as trade fairs and exhibitions to promote the institution and attract prospective students.
- Managed payroll processes, including payroll control and oversight, ensuring accuracy and compliance with payroll regulations.
- Planned and coordinated various activities to enhance student engagement and academic success.
- Maintained financial databases, analyzed data, and generated reports to inform decision-making and resource allocation
Embassy Of GhanaConsular Assistant
Aug. 2008 - Oct. 2011Madrid Area, Spain- Provided consular services including processing passports, visas, national registration, certificates, and vital records, as well as handling off-the-record requests, proxies, lower travel authorizations, and legalization of signatures.
- Managed files and electronic correspondence efficiently to ensure organized and accessible documentation.
- Developed and managed action items, multiple projects, calendars, schedules, and meetings to facilitate smooth operations.
- Handled billing, bookkeeping, and bank transactions accurately and in compliance with financial regulations.
- Conducted translations from English into Spanish and vice versa to facilitate communication and documentation across languages
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