AstroBank LimitedCustomer Service Officer (CSO) - Retail Banking
Sep. 2016 - Jan. 2019- Participating in the achievement of branch's sales targets (promoting bank’s products i.e retail loans, insurance policies, internet banking etc)
- Collecting and evaluating the required documentation for the preparation of credit applications
- Monitoring the flow of credit applications from approval to implementation
- Keeping credit cards and delivers them to customers as per relevant procedures
- Opening of CIF for individuals and companies, Current, Saving, Fixed Deposit Accounts
- Issuing debit cards and internet banking to individuals and legal entities
- Preparing customers’ standing orders
- Acting as a backup to teller and as a vault custodian when needed
- Handling and directing various' customers' enquiries and requests (i.e review/amendment/release of collaterals, cheque-book requests, account statements, Iban etc)
- Preparing proper documentation for the execution of outward and internal transfers
- Ensuring adherence with security, audit and compliance controls and requirements
- Ensuring compliance with KYC – Anti-money laundering guidelines and principles and reporting to any suspicious transactions to the Branch Compliance Agent
- Maintaining customer’s file through continuous review, updating any changes in the customer’s personal data and risk profile