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Work Background
SmartPASmartPA Partner
Sep. 2021Knutsford, England, United KingdomSmartPA are the leading experts within the PA, Secretarial and Administrative sector. Through industry expertise and experience, SmartPA deliver the very best in outsourced back office support and Managed Services to the business community. SmartPA’s solutions are highly effective and flexible to your needs, whilst being cost effective.
At SmartPA we work on a package-based model. Providing you a fixed figure for cash flow with no hidden costs. Our packages include
. A dedicated account manager – fully SmartPA Accredited
. Immediate access to assistance at any time between the hours of 09:00 - 17:30 (evenings and weekends by prior arrangement with your account manager)
. Holiday, sickness and maternity cover
. Built in flexibility, handling small bursts or temporary fluctuation of support levels.
. We offer both standard and tailored packages, prices for which are tailored to the individual. https://smart-pa.com https://twitter.com/Smart_PA https://www.facebook.com/SmartPA1/
ForageplusExecutive Administration
May. 2020 - May. 2021Wales, United KingdomAdminister daily office operations such as processing orders, shipping orders internationally and nationally, and attending to inbound enquiries, phone calls and emails. File documents to maintain organized and efficient office environment. Provide exceptional and personal support to customers. Completed Executive Assistant role to Company Director. Daily use of Office 365 including Excel. Assisted with analytics and completed Data Entry
Key Accomplishments: ● Implemented innovative strategies and improved company’s sales processing process and increased company’s profitability. ● Utilized excellent customer service skills to provide excellent customer relationships.
Complete Aid Services LtdCompany Director
Sep. 2010 - Aug. 2018Knutsford, England, United KingdomI set up the company from scratch with very little investment due to personal circumstances. I couldn't find anyone to help care for my daughter who had complex heathcare needs so I could return to work. I quickly discovered I was not alone and there was no real provision in the market. We grew the company to approx £1.000,000 annual turnover, employed over 30 staff and cared for up to so children at a time in their own homes and at school. It was a steep learning curve and gave me huge experience
British AirwaysAirline Employee
Dec. 1993 - May. 2020Heathrow, England, United KingdomI worked on short and long Haul flights working as a team with people I had only just met, following strict company procedures and managing time effectively. I applied effective and collaborative management skills to perform onboard aircraft duties on flights. I welcomed passengers onboard, checked conditions and provisions of emergency equipment and information, and demonstrated emergency equipment and safety procedures for passengers. Monitored cabin frequently during flight, responded to passengers’ questions, and ensured the safety of the aircraft and its passengers
I engaged in annual safety training initiatives including equality and diversity training, Standard Operating Procedures, Emergency Procedures, Hijack awareness, general in-house training, and aviation medicine activities. In order to be successful at this role natural people skills and emotional intelligence are essential and have stood me in good stead all of my life
I able to change from the counsellor and helper to the assertive crew able to control a large crowd in an emergency. This has all given me many valuable transferrable customer service skills, useful in all roles
. I have worked with all walks of life from royalty to those on a much longed for family holiday with equal care and consideration
Skilled at problem solving, dealing with unforeseen circumstances on a daily basis, navigating complex situations calmly and with a smile. Skilled in conflict management and problem solving Good interpersonal skills and am an effective communicator, I am able to relay information clearly.
Adaptable and flexible with good stress tolerance and an ability to work well under pressure and under my own initiative.
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