British AirwaysAirline Employee
Dec. 1993 - May. 2020Heathrow, England, United KingdomI worked on short and long Haul flights working as a team with people I had only just met, following strict company procedures and managing time effectively. I applied effective and collaborative management skills to perform onboard aircraft duties on flights. I welcomed passengers onboard, checked conditions and provisions of emergency equipment and information, and demonstrated emergency equipment and safety procedures for passengers. Monitored cabin frequently during flight, responded to passengers’ questions, and ensured the safety of the aircraft and its passengers
I engaged in annual safety training initiatives including equality and diversity training, Standard Operating Procedures, Emergency Procedures, Hijack awareness, general in-house training, and aviation medicine activities. In order to be successful at this role natural people skills and emotional intelligence are essential and have stood me in good stead all of my life
I able to change from the counsellor and helper to the assertive crew able to control a large crowd in an emergency. This has all given me many valuable transferrable customer service skills, useful in all roles
. I have worked with all walks of life from royalty to those on a much longed for family holiday with equal care and consideration
Skilled at problem solving, dealing with unforeseen circumstances on a daily basis, navigating complex situations calmly and with a smile. Skilled in conflict management and problem solving Good interpersonal skills and am an effective communicator, I am able to relay information clearly.
Adaptable and flexible with good stress tolerance and an ability to work well under pressure and under my own initiative.