Ana Virginia Menieur

Business Operations Manager @Freelance (Self employed)

Email Marketing ManagerInvestor & VCMarketingITCRM managerSales & BizDevEngineerConsultingFinanceProduct ManagerIndustrial EngineerBusiness AnalystCBDO

Experienced professional with over 7 years of expertise across various productive sectors, specializing in process optimization, software implementation, project management, customer experience, segmentation, and commercial excellence. As a freelance consultant, I provide flexible, results-driven solutions tailored to the unique needs of each client. With a proven ability to work autonomously and manage cross-functional teams remotely, I support companies in increasing their value generation and operational efficiency. I excel at identifying improvement opportunities and implementing strategies that deliver measurable results.

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👍 Sales & BizDev💸 Marketing🎥 Entertainment

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Work Background

Adult Segment Manager

Asociación Popular de Ahorros y PréstamosAdult Segment Manager

Apr. 2022 - Jun. 2024Dominican RepublicFoco en desarrollar e implementar la estrategia de sistemática comercial de las sucursales. Definición e implementación de la estrategia del segmento al que pertenece el 50% de la base activa. Implementación de proyectos de cambio para impulsar los indicadores mas importantes del segmento como xsell, margen financiero, entre otros.

Customer Experience Manager

Banco Santa CruzCustomer Experience Manager

Jan. 2022 - Apr. 2022Dominican Republic · Hybrid

Offer Analysis Department Manager

Ministerio de Turismo de República DominicanaOffer Analysis Department Manager

Nov. 2020 - Jan. 2022Santo Domingo, Distrito Nacional, Dominican RepublicProcess and Project Manager: - Survey and optimization of processes. - Implementation of new processes and technological systems (BPM, CRM, etc.) - Project management. - Documentation of policies, procedures, etc. - Data management.

Customer Experience Sub-Manager

Asociación Popular de Ahorros y PréstamosCustomer Experience Sub-Manager

May. 2018 - Oct. 2020Dominican Republic

CRM Process Sub-Manager

Asociación Popular de Ahorros y PréstamosCRM Process Sub-Manager

Oct. 2017 - May. 2018Dominican Republic

Internship

Central Bank of the Dominican RepublicInternship

Nov. 2016 - Feb. 2017Dominican RepublicTreasury Department

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