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Work Background
Adult Segment Manager
Asociación Popular de Ahorros y PréstamosAdult Segment Manager
Apr. 2022 - Jun. 2024Dominican RepublicFoco en desarrollar e implementar la estrategia de sistemática comercial de las sucursales. Definición e implementación de la estrategia del segmento al que pertenece el 50% de la base activa. Implementación de proyectos de cambio para impulsar los indicadores mas importantes del segmento como xsell, margen financiero, entre otros.
Customer Experience Manager
Banco Santa CruzCustomer Experience Manager
Jan. 2022 - Apr. 2022Dominican Republic · Hybrid
Offer Analysis Department Manager
Ministerio de Turismo de República DominicanaOffer Analysis Department Manager
Nov. 2020 - Jan. 2022Santo Domingo, Distrito Nacional, Dominican RepublicProcess and Project Manager: - Survey and optimization of processes. - Implementation of new processes and technological systems (BPM, CRM, etc.) - Project management. - Documentation of policies, procedures, etc. - Data management.
Customer Experience Sub-Manager
Asociación Popular de Ahorros y PréstamosCustomer Experience Sub-Manager
May. 2018 - Oct. 2020Dominican Republic
CRM Process Sub-Manager
Asociación Popular de Ahorros y PréstamosCRM Process Sub-Manager
Oct. 2017 - May. 2018Dominican Republic
Internship
Central Bank of the Dominican RepublicInternship
Nov. 2016 - Feb. 2017Dominican RepublicTreasury Department

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