Tokio Marine HighlandVice President of Digital Transformation
May. 2019 - Feb. 2021Dallas, Texas● Collaborated division-wide to lead an operations excellence transformation to introduce innovative digital solutions, optimize and/or automate processes, develop strategic partnerships, improve collaboration, and future-proof operations for Industry 4.0
● Spearheaded OCR AI software implementation to enable a new operating model partnered with a projected $100K ROI over 5 years, 25% increase in document throughput, and company-wide introduction to the benefits of Artificial Intelligence
● Partnered with President and Chief of Staff to coach a division-wide shift to agile, lean six sigma, human-centered design, and continuous improvement practices to improve project management, governance, and process improvement maturity ● Orchestrated a rigorous, division-wide culture change management program to implement enterprise-wide values, a high-performing culture, and increased employee engagement ● Managed $450K office remodel including financial management, design, vendor management, contract negotiation, construction, furniture installation, and close out which as part of a culture transformation
● Collaborated cross-departmentally to collect and analyze data, create a cost-benefit analysis, select vendors, and execute contracts to centralize and outsource division-wide print and mail services. Projected annual cost savings of $50K
● Developed and facilitated bi-weekly senior leadership meetings to improve strategic alignment and discuss financial planning, divisional initiatives, organizational design, and prioritization using Mural and Trello to collaborate virtually Project Sampling:
- Business Processes: Print & mail BPO, Operations Excellence, Organizational Restructure, Document Routing Streamlining, Agile and Business Process Improvement Methodologies
- Cultural: Corporate values, SMART goals to OKRs, Office Revitalization
- Technical: Abbyy OCR implementation, Teneo enhancements, D3 optimization, Digital OKR solution, API Development