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Work Background
OJO LabsVP/SVP, People Operations
Jan. 2020Austin, Texas AreaBuilt an inclusive and thriving culture while leading the People Operations team at OJO, overseeing key functions such as Benefits, Compensation, HR Business Partners, Recruiting, Learning & Development, DEI initiatives, Internal Communications, and Facilities.
Main Street HubVP, Sales Learning & Development
Aug. 2016 - Dec. 2019Austin, TexasEstablished the strategic vision and philosophy for Main Street Hub's Sales Enablement and Learning & Development programs. Led a diverse team of learning facilitators, support managers, program managers, and quality specialists, driving alignment and enhancing overall sales effectiveness.
Alchemy SystemsSr. Director, Customer Operations
Oct. 2010 - Aug. 2016Austin, Texas AreaFully responsible for designing and scaling global processes and programs, ensuring that Alchemy’s clients consistently received a world-class customer experience. I personally led and developed a high-performing team of customer experience representatives, trainers, and implementation managers, driving operational excellence and maximizing client satisfaction on a global scale.
DellManager, Global Instructional Design
Oct. 2008 - May. 2010Led a global team of instructional designers responsible for creating differentiated learning solutions for Dell’s Consumer Retail, Sales, and Technical Support agents.
DellPerformance Consultant Learning & Development
Jul. 2006 - Oct. 2008Led multiple global projects targeted at improving processes, procedures, and customer experience metrics. Responsible for conducting needs analysis with global business stakeholders to create learning interventions to enhance the customer experience.
MCI/VerizonSenior Manager, Business Operations
Oct. 1994 - Jul. 2006Austin, Texas, United StatesLed the Austin Call Center Support Teams at MCI, overseeing budgets and compensation to enhance sales performance through innovative call campaign strategies. Responsible for hiring, executing on internal product launches, training new hires, and conducting business analytics to drive success.
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