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Work Background
Raiffeisen Bank UkraineHead of HR Business Partners, promoted
Dec. 2022Poland/ Ukraine- Manage a team of 7 HR Business Partners
- Support and consult internal clients (Board Members, Top Managers) on all the HR agenda, acting as partner, advisor, consultant, coach, mediator on a daily basis.
- Collaborated with leadership to align HR strategies with organizational goals, resulting in a 7% increase in employee engagement (73%->80%).
- Took part in creation, explained, and promoted people strategy and made it relevant for the business, resulting in a 8% increase in employee NPS (76% ->84%)
- Managed employee relations, resolving disputes, conducting investigations, and ensuring compliance with employment laws and company policies.
- Organized and facilitated over 50 workshops for top and middle management on different topics (company’s values, engagement surveys, company policies, downsizing etc.)
- Analyzed HR data (turnover, compensation, vacations, e-nps etc.) to identify risks and opportunities for improvement
- Contributed to OPEX optimization via decreasing vacations reserves by 27%
- Took active part in a company’s values, mission statement, and culture development (12 workshops for Top Management teams)
- Provided guidance on organizational design and structure optimization, workforce planning, employee engagement, motivational programs etc.
- Worked closely with business leaders on the strategic design and optimization of organizational units, aligning structures with overall business goals (downsized over 11% of Total Bank HC).
- Wartime: support employees’ relocation abroad (more than 1300) and within Ukraine; implement veteran's support program, well-being reboots (for 600+ empls), decreased numbers of suspended employees (from 262 to 6) - Possess excellent communication skills (written and verbal) and high judgement with strong business acumen. Proven ability to operate in ambiguous, dynamic environments and work effectively across multiple geographies.
Raiffeisen Bank UkraineSenior Human Resources Business Partner
Sep. 2021 - Dec. 2022Kyiv City, Ukraine- Partnered at eye level with Board Members and their B-1s (as a management team) of Corporate Business and Finance Areas (from February 2022 - employees abroad), provided comprehensive leadership support by addressing personnel challenges across the entire employee life cycle within the Bank. This encompassed talent acquisition, learning and development, motivation and remuneration, retention strategies, career development, and performance management.
- Collaborated with cross-functional teams to drive organizational change initiatives, focusing on enhancing operational efficiency and elevating employee satisfaction.
- Drove the successful implementation of organizational changes within structural divisions, closely monitoring budgets for headcount and associated costs. Ensured adherence to approved approaches for remuneration, benefits, and compensation.
- Took part in company-wide HR projects: salary reviews, engagement surveys, restructuring, employee reduction, bonuses payment etc.
- Solved non-standard and critical cases together with business leaders: looked for and offered alternative solutions to meet business needs within the Bank's policies and rules.
- Worked closely with business leaders on the strategic design and optimization of organizational units, aligning structures with overall business goals (downsized 6.4% of business area HC).
- Provided crucial support during wartime, actively contributing to anti-crisis measures during challenging periods.
- Offered consultation services to employees and effectively managed conflicts, ensuring a harmonious work environment
- Participated in both Bank-wide and RBI Group-wide projects, demonstrating a commitment to contributing to the broader organizational success - Reviewed and analysed business metrics including data on retention and employee experience in order to recommend systemic improvements.
PrivatBankHead of Performance Management dept
Jan. 2021 - Aug. 2021Kyiv, Kyiv City, Ukraine- Managed a team of 5 employees
- Spearheaded the development, implementation, and administration of a comprehensive Performance Management Framework within the Bank (adjusting 86 different motivation systems to fit into the KPIs concept).
- Managed all activities and communication related to the performance management cycle.
- Collaborated with key stakeholders to establish and reinforce the alignment between strategic business objectives and daily staff actions. - Formulated and communicated the strategic vision, scope, priorities, processes, systems, and tools of the performance management department.
- Partnered with the Compensation & Benefits department to contribute to the design, implementation, and management of impactful motivational and recognition programs aimed at rewarding staff performance.
- Took the lead in introducing and maintaining best practices, conducting benchmarking exercises to align policies and practices with financial institutions and similar organizations in the market.
- Developed and delivered more than 20 HR training workshops tailored for managers at all levels, enhancing their skills and knowledge.
UkrtelecomRegional HR Director (Western Ukraine), promoted
Oct. 2017 - Jan. 2021Lviv Region, Ukraine- Comprehensive provision of Human Resources services, policies, and programs, including Compensation & Benefits, Training & Development, and HR records management across a macroregion encompassing 8 oblasts (~5K employees)
- Strategically planed, organized, and controlled the activities and actions of the HR department (36 empls) to ensure alignment with organizational goals and objectives.
- Managed and maintained pay plans and benefits programs, ensuring competitive and attractive compensation packages for employees.
- Serving as a trusted HR consultant to the management team, provided daily guidance on HR matters and contributed to informed decision-making.
- Ensured strict adherence to local regulations in all employment practices, fostering a culture of compliance within the organization.
- Actively participated in company-wide HR projects, including salary reviews, organizational changes, and policy development initiatives.
- Offered first-line advice on current and existing HR policies and practices to both employees and managers.
- Provided crucial support for change management processes, helping the organization navigate transitions effectively.
- Conducted employee relations counseling, fostering positive workplace relationships, and resolving conflicts to maintain a harmonious work environment.
UkrtelecomHead of remuneration systems' management department
Sep. 2014 - Oct. 2017Kyiv, Kyiv City, Ukraine- Managed team of 7 HR Professionals
- Developed and executed the overall C&B Strategy to address business challenges and needs
- Formed and trained the team of regional C&B specialists
- Reviewed salary adjustments, policies and practices, controlled salary increases and bonuses payments
- Participated in market salary surveys, interpreting salary data, and preparing analyses
- Participated in the preparation and approval of internal policies and procedures related to the remuneration and performance appraisal.
- Developed job descriptions.
- Provided the necessary expertise in defining the grade of positions
- Automatization of HR processes and systems
OTP Bank UkraineSenior C&B Specialist
Aug. 2012 - Aug. 2014Kyiv, Kyiv City, Ukraine- Orchestrated the coordination of the Key Performance Indicator (KPI) system and performance evaluation processes for the entire company, extending to Board Members, Key Positions, and expatriates.
- Played an integral role in market salary surveys, demonstrating a keen ability to interpret salary data and prepare insightful analyses that underpin recommendations for optimal pay practices.
- Provided expertise in defining position grades, including those for new roles within the organization, and establishing precise pay levels to align with strategic objectives.
- Led the calculation of salary funds, meticulously forecasting potential savings to contribute to proactive financial planning.
- Participated actively in the formulation, review, and approval of internal policies and procedures governing remuneration and performance appraisal, ensuring alignment with organizational objectives.
- Collaborated with the team to identify and develop compensation policies that strategically addressed the unique needs of our specific business line.
- Effectively administered preferential loan granting and social security fund benefit programs, ensuring compliance with regulatory standards.
- Regularly produced comprehensive statistical reports detailing salary trends, loan portfolio dynamics, bonuses, and other relevant metrics.
- Handled the critical task of reviewing salary adjustments, ensuring strict conformance to established guidelines, policies, and practices to guarantee accuracy.
- Provided unparalleled customer service to employees, demonstrating responsiveness and proficiency in resolving all benefits-related inquiries promptly.
- Proficiently prepared and maintained regular reports within the SAP system, contributing to streamlined data management and reporting.
Hay GroupReward Information Services Consultant
Oct. 2009 - Apr. 2012Kyiv, Kyiv City, Ukraine- Established and cultivated strategic relationships within the Compensation and Benefits (C&B) community across diverse industry sectors, fostering valuable connections.
- Spearheaded the coordination of comprehensive compensation surveys and actively participated in adapting global tools from the Hay Group to align with the nuanced needs of the local market.
-Led the preparation of survey questionnaires and conducted in-depth analyses of survey results, contributing to data-driven decision-making.
- Analyzed and processed client complaints and problems, delivering optimal and effective solutions to ensure client satisfaction.
- Contributed to the organization and actively participated as a speaker in 4 annual seminars, sharing expertise and insights within the industry.
- Interacted proactively with existing clients, maintaining strong relationships, while also successfully attracting new clients to expand the business portfolio.
- Organized and conducted training sessions for clients, imparting knowledge on various aspects of utilizing Hay Group instruments effectively.
- Demonstrated proficiency in preparing compelling presentations, commercial offers, and other business materials to support effective communication and collaboration.
NGO "Ukrainian Centre for International Integration"ADMINISTRATIVE AND FINANCIAL MANAGER
Jun. 2007 - Sep. 2008Kyiv, Kyiv City, Ukraine- Commenced the professional journey as a Project Coordinator, swiftly ascending to the role of Administrative and Financial Manager due to demonstrated competence.
- Orchestrated the successful execution of 8 seminars, 2 international conferences, and 4 media briefings, ensuring seamless coordination across all facets of event planning.
- Supervised the meticulous preparation and publication of 2 analytical brochures, overseeing content development and publication processes.
- Executed reading, writing, and speaking activities in English while engaging with American and Polish grantors, facilitating effective communication and collaboration.
- Managed diverse back-office functions, including accounting responsibilities, invoice generation, payment processing, and the preparation of weekly and quarterly financial reports.
- Demonstrated expertise in completing and submitting invoices, streamlining payment processes, and preparing detailed budgets for new grants. Regularly generated comprehensive financial reports on a weekly and quarterly basis.
- Conceived and developed innovative concepts for various projects, aligning them with organizational objectives.
- Navigated the intricacies of the Internet banking system, ensuring efficient and secure financial transactions.
- Drove the development of survey questionnaires and conducted rigorous analyses of survey results, contributing to data-driven decision-making.
- Engaged with a diverse range of personalities while actively participating in various conferences and forums, fostering meaningful connections and collaborations.
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