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Work Background
Freelance
Social Media Interaction Lead
Oct. 2024
New York City Metropolitan Area
• Collaborated with marketing teams to align customer interaction strategies with broader campaign goals, increasing social media engagement by 20%. • Managed and improved community interactions across Instagram, TikTok, and Meta Business Suite, ensuring responses aligned with the brand voice and increased engagement rates by 25%. • Monitored and managed six influencer-whitelisted pages, overseeing ad campaigns to drive sales and customer engagement.
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Quality and Project Manager Consultant
Oct. 2023 - Nov. 2024
New York, New York, United States
• Spearheaded end-to-end project management for new product launches, ensuring compliance with FDA, Health Canada, and Biorius regulations while maintaining aggressive timelines. • Drive 20% improvement in operational efficiency through SOP development and implementation across multiple business functions. • Led B2B partnerships and key account management initiatives, achieving 15% increase in customer profitability through strategic project planning. • Optimize supply chain operations through 3PL partnership management, resulting in 10% improvement in order fulfillment times. • Directed quality management initiatives across supply chain operations, implementing robust systems for inventory accuracy and product compliance. #projectmanagement #quality #productdevelopment #operations.
Sol de Janeiro
Customer Experience & Sales Advocate
Jun. 2021 - Jan. 2024
New York City Metropolitan Area
• Developed and implemented a comprehensive CX strategy, including the creation of CX Handbook and SOPs that significantly enhanced team productivity. • Orchestrated seamless weekly reconciliation between the Shopify platform and 3PL operations, optimizing fulfillment processes. • Achieved 12% sales growth through the implementation of data-driven customer experience strategies. • Reduced customer resolution times by 20% through the development of a comprehensive knowledge base and support tools. • Led website audits and support material updates to maintain brand consistency and enhance customer experience. #customerexperience #ecommerce #operations #customerservice
Prime Matter Labs
Project Manager
Oct. 2020 - Jun. 2021
Miami, Florida, United States
• Managed a portfolio of 30+ new product development projects with a 97% on-time launch rate. • Improved KPI metrics by 15% through strategic vendor management and performance optimization. • Implemented Smartsheet and Asana to enhance cross-functional collaboration and timeline tracking. • Established risk mitigation strategies and quality control processes ensuring regulatory compliance. • Reduced communication errors by 30% through improved cross-functional alignment. #productdevelopment #projectmanagement #qualitycontrol
OFRA Cosmetics
Retail Sales Account and Project Manager
May. 2019 - Sep. 2020
Pompano Beach, Florida, United States
• Drove 23% increase in sales within 6 months through strategic promotional planning and execution. • Led cross-functional alignment for product development timelines and launch strategies. • Conducted market analysis and consumer trend research to inform product development. • Managed key retail partnerships and brand ambassador program, ensuring consistent brand representation. • Optimized product listings and promotional campaigns across retail accounts. #retail #salesmanagement #productdevelopment
Arcade Beauty
Sales Account Coodinator
May. 2018 - Apr. 2019
New York City Metropolitan Area
• Managed L'Oréal $25M account, ensuring regulatory compliance and meeting global product standards • Increased account revenue by 15% through new business development initiatives • Reduced project delays by 20% through implementation of efficient timeline management systems • Led regulatory submissions for global product registration and safety standards #accountmanagement #sales #regulation
Leon Max // Maxstudio.com
District Merchandise Manager
Feb. 2014 - Apr. 2018
New York City Metropolitan Area
• Increased district sales by 33% through optimization of merchandising strategies. • Achieved $2.3M in projected sales through strategic store layout and product placement initiatives. • Developed and implemented training programs for store managers and staff. • Created and executed promotional strategies that increased store traffic and conversion rates. #retail #merchandising #sales #management
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