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Work Background
FreelanceSocial Media Interaction Lead
Oct. 2024New York City Metropolitan Area• Collaborated with marketing teams to align customer interaction strategies with broader campaign goals, increasing social media engagement by 20%.
• Managed and improved community interactions across Instagram, TikTok, and Meta Business Suite, ensuring responses aligned with the brand voice and increased engagement rates by 25%.
• Monitored and managed six influencer-whitelisted pages, overseeing ad campaigns to drive sales and customer engagement.
.Quality and Project Manager Consultant
Oct. 2023 - Nov. 2024New York, New York, United States• Spearheaded end-to-end project management for new product launches, ensuring compliance with FDA, Health Canada, and Biorius regulations while maintaining aggressive timelines. • Drive 20% improvement in operational efficiency through SOP development and implementation across multiple business functions. • Led B2B partnerships and key account management initiatives, achieving 15% increase in customer profitability through strategic project planning.
• Optimize supply chain operations through 3PL partnership management, resulting in 10% improvement in order fulfillment times.
• Directed quality management initiatives across supply chain operations, implementing robust systems for inventory accuracy and product compliance. #projectmanagement #quality #productdevelopment #operations.
Sol de JaneiroCustomer Experience & Sales Advocate
Jun. 2021 - Jan. 2024New York City Metropolitan Area• Developed and implemented a comprehensive CX strategy, including the creation of CX Handbook and SOPs that significantly enhanced team productivity. • Orchestrated seamless weekly reconciliation between the Shopify platform and 3PL operations, optimizing fulfillment processes. • Achieved 12% sales growth through the implementation of data-driven customer experience strategies. • Reduced customer resolution times by 20% through the development of a comprehensive knowledge base and support tools. • Led website audits and support material updates to maintain brand consistency and enhance customer experience. #customerexperience #ecommerce #operations #customerservice
Prime Matter LabsProject Manager
Oct. 2020 - Jun. 2021Miami, Florida, United States• Managed a portfolio of 30+ new product development projects with a 97% on-time launch rate. • Improved KPI metrics by 15% through strategic vendor management and performance optimization. • Implemented Smartsheet and Asana to enhance cross-functional collaboration and timeline tracking. • Established risk mitigation strategies and quality control processes ensuring regulatory compliance. • Reduced communication errors by 30% through improved cross-functional alignment. #productdevelopment #projectmanagement #qualitycontrol
OFRA CosmeticsRetail Sales Account and Project Manager
May. 2019 - Sep. 2020Pompano Beach, Florida, United States• Drove 23% increase in sales within 6 months through strategic promotional planning and execution. • Led cross-functional alignment for product development timelines and launch strategies. • Conducted market analysis and consumer trend research to inform product development. • Managed key retail partnerships and brand ambassador program, ensuring consistent brand representation. • Optimized product listings and promotional campaigns across retail accounts. #retail #salesmanagement #productdevelopment
Arcade BeautySales Account Coodinator
May. 2018 - Apr. 2019New York City Metropolitan Area• Managed L'Oréal $25M account, ensuring regulatory compliance and meeting global product standards • Increased account revenue by 15% through new business development initiatives • Reduced project delays by 20% through implementation of efficient timeline management systems • Led regulatory submissions for global product registration and safety standards #accountmanagement #sales #regulation
Leon Max // Maxstudio.comDistrict Merchandise Manager
Mar. 2014 - Apr. 2018New York City Metropolitan Area• Increased district sales by 33% through optimization of merchandising strategies. • Achieved $2.3M in projected sales through strategic store layout and product placement initiatives. • Developed and implemented training programs for store managers and staff. • Created and executed promotional strategies that increased store traffic and conversion rates. #retail #merchandising #sales #management
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