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Work Background
SMA ComputingCEO
Feb. 2017Greater Atlanta Area• Advanced PC and Server support for local small businesses.
• Conduct technical, operational and network maintenance training to all subordinates on the network operation procedures.
• Provide technical support to the customers; troubleshoot hardware & software.
• Perform preventive maintenance, software/hardware upgrades, patch maintenance and firmware upgrades.
• Configured and administered Cisco PIX Firewalls, switches, routers, and wireless network.
• Recommend hardware and/or software solutions for short and long range goals.
• Install, configure, and manage networks using wired and wireless communications.
• Develop process improvements and other enhancements that improve operational efficiency as well as ensure data security.
RandstadQC Technician
Nov. 2013 - Dec. 2013Greater Atlanta Area• Outbound and Inbound Phone-based hardware testing of GPS enabled devices.
• Performed diagnostics, troubleshooting of system issues, updated help desk tickets/resolved, and maintained equipment inventory spreadsheets.
• Communicated results to management and those audited to ensure proper quality control procedures are followed. • Assisted in training staff on quality control procedures.
• Commended for technical, analytical, and problem-solving skills; effective task prioritization.
• Provided extensive and outstanding customer service through courteous, professional and outstanding customer support with the ability to multitask effectively while adhering to time critical deadlines.
• Answered technical questions regarding software products and their requirements within scope of work.
Victory World Christian SchoolDirector of Information Technology
Jul. 2013Norcross, Georgia• Fully wireless check-in solution supporting over 2000 children at three campuses weekly.
• Perform upgrades, repairs and maintenance on the organization's PC-related hardware, software and peripherals.
• Responsible for the Installation, configuration, and maintenance of various servers using VMWare.
• Consistently implement high quality standards, processes and procedures that will guarantee efficiency and align with department goals.
• Successfully troubleshoot and resolve end-user complications through research and effective follow up practices.
• Create and maintain documentation of installation processes for new applications.
• Serve as initial point of contact for customer inquiries, solved technical issues and escalated issues to appropriate support personnel.
Victory World ChurchDesktop Support Technician
Apr. 2013greater atlanta area• Fully wireless check-in solution supporting over 2000 children at three campuses weekly.
• Perform upgrades, repairs and maintenance on the organization's PC-related hardware, software and peripherals.
• Responsible for the Installation, configuration, and maintenance of various servers using VMWare.
• Consistently implement high quality standards, processes and procedures that will guarantee efficiency and align with department goals.
• Successfully troubleshoot and resolve end-user complications through research and effective follow up practices.
• Create and maintain documentation of installation processes for new applications.
• Serve as initial point of contact for customer inquiries, solved technical issues and escalated issues to appropriate support personnel.
Moreland Altobelli Associates, LLCSystem Administrator
Feb. 1999 - Apr. 2001Greater Atlanta Area• In house support for over 200 users at the home office and over 50 users in satellite locations around the US.
• Responsible for network evaluations, troubleshooting various network problems and implementing software and hardware upgrades
• Provided escalated IT support including hardware troubleshooting, backup and recovery, email support and application support.
• Designed and controlled a company transition to a single Windows platform from Novell.
• Setup and maintained LAN connections and wireless networks.
• Scheduled, coordinated and deployed server updates and preventative maintenance.
• Evaluated performance issues including availability, utilization, and testing of equipment to ensure network performance.
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