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Work Background
AccentureTrust & Safety Associate
May. 2024Federal Territory of Kuala Lumpur, Malaysia
Gerald K Creative ServicesFounder
Apr. 2022Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaWork on the graphic design projects requested by the clients. Services offering: - Product packaging design - Brand logo design - Product mockups - Digital visuals (Social Media, EDM) - Graphics on apparels (t-shirt, caps, short, socks etc) - UX/UI
SpartanGraphic Designer / On-site Merchandise Coordinator
Sep. 2019United States• Work closely with International Merchandise Team on designing merchandise items including apparel, accessories and product packaging. Designed products put on sale globally. • Perform and coordinate on-site retail operations around international events/races. • Work closely with Operation Team to plan, create, and work on the merchandise booth from event setup to wrap up the event. • Designed international-level venue themed graphics onto the apparels such as Spartan Trifecta World Chanpionship Name Shirt & Hoodie for 5 straight years.
Spartan Race MalaysiaGraphic Designer & Event Helper
Apr. 2019 - Jul. 2019Malaysia• Collaborate directly with APAC (Asia Pacific) design team and local marketing team to create graphic designs / key visuals for digital marketing purpose such as social media post and EDM. • Design key visuals for print and digital advertising which includes race guidelines, race course map and main backdrop. • Help set up and manage international event such as Spartan Race Ipoh 2019 - Lost World of Tambun.
DXC TechnologyTechnical Solutions Rep III
Oct. 2018 - Apr. 2019CyberjayaCustomer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.
DXC TechnologyService Desk Analyst
Mar. 2018 - Oct. 2018CyberjayaProvides Level 1 technical support for all software and hardware within negotiated Service Level Agreements(SLAs). • Logs all incidents reported via telephone, email or Chat. • Attempts to troubleshoot and resolve all incidents reported to the Help Desk or received via a ticketed request. • Distributes and dispatches incidents to the appropriate support groups as needed. • Provides support for remote users.
Funsportz Sdn BhdStudent Internship
Aug. 2017 - Dec. 2017Petaling Jaya, Selangor, Malaysia• Help set up and manage GoPro HERO 6 product launch event at Sunway Pyramid. • Provide product training to the clients on how to use GoPro HERO camera, • Design key visual for print advertising, digital marketing and on ground activations such as Slide the City & Moto GP. • Responsible for taking inventory and stock management.
StarbucksBarista
Nov. 2012 - Apr. 2013Seremban 2• Serve and provide excellent customer service while making hand-crafted, quality beverages and brewed coffee and ask for feedback. • Greet customers as they arrive at the Starbucks outlet and inquire into their orders. • Enhanced the number of daily coffee customers by 20% through executive coffee making skills and effective customer service ability. • Conceived and introduced the concept of customized coffee cup, wherein the customer gets to choose all preferences starting from the choice of coffee bean to the cup.
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