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Work Background
General Manager
Touchbase General Manager
Jan. 2022 - Jan. 2024
Director Of Technology
Imagine LabsDirector Of Technology
Mar. 2019Beirut Governorate, LebanonTECHNOLOGY PROJECT MANAGEMENT: • Establish & implement technology objectives for internal teams & stakeholders • Manage & own group’s business expansion efforts focused on technology integration • Gather initial technology requirements for new projects to support optimal technology stack, define project management roadmap, and set strategy for each project stage • Cultivate & maintain relationships with clients to track project progress & KPIs • Perform financial analysis to uncover opportunity, increase efficiency & reduce costs CROSS-FUNCTIONAL LEADERSHIP & STAKEHOLDER MANAGEMENT: • Build & manage cross-functional teams to drive client project deliverables • Partner with senior executives to improve operations, launch new locations & manage budgets • Oversee vendor management, facilitate contract negotiations & maintain rapport with partners • Liase with Technical team to ensure operational efficiency & provide project updates, insights & identify resources to overcome project challenges
Program Manager
VNEXT TechnologiesProgram Manager
Jan. 2016 - Mar. 2019Dubai, United Arab EmiratesTECHNOLOGY PROGRAM/PROJECT MANAGEMENT: • Coordinated internal resources & 3rd-party vendors to execute projects • Ensured project deliverables were on-time, within scope & on budget • Developed & enhanced adoption & utilization of Agile Scrum methodologies • Developed project roadmaps, objectives, & pulled in stakeholders to ensure technical feasibility • Facilitated on-site implementations & trainings CROSS-FUNCTIONAL LEADERSHIP & STAKEHOLDER MANAGEMENT: • Provided cross-functional teams with project status updates & detailed project plans • Conducted weekly meetings with Architects to align project expectations/track goals • Streamlined team processes to improve KPIs & project accuracy to meet service deadlines • Leveraged verification techniques to manage changes in project scope, schedule & costs • Measured project performance using appropriate systems, tools & techniques • Escalated issues to management & advised on appropriate, timely solutions • Managed client relationships & stakeholder relationships • Performed risk management analysis to minimize project risks • Partnered with sales to improve designs that reduced retail labor, manufacturing & installation costs • Increased efficiency & productivity of the Multimedia Department
Product Manager
Layout InternationalProduct Manager
Jan. 2013 - Jan. 2015TECHNOLOGY PROJECT MANAGEMENT: • Led large-scale project management, business development, integration, verification & validation of digital asset management systems for Advertising Agencies, Publications & Magazines • Managed 60+ Workflow & Digital Asset Management implementation projects • Oversaw pre/post sales cycle; partnered with Sales to acquire new partners & finalized deals • Researched & enhanced application system environment involving performance, scalability & availability • Handled product restructuring, functionality review & overall Re-design, technical analysis & supported application development projects CROSS-FUNCTIONAL LEADERSHIP & STAKEHOLDER MANAGEMENT: • Managed relationships & communications with partners, IT managers & system administrators • Supported marketing's reach via social media utilization • Apprised teams of all new feature updates, enhancements & integration activity • Asset Management Systems for Agencies, Publications & Magazines • Planned & executed our annual “Technology Roundabout” Event
Managing Partner - Operations
SoftWeb S.A.R.LManaging Partner - Operations
Jun. 2012 - Jan. 2017BeirutTECHNOLOGY PROJECT MANAGEMENT: • Lead end-to-end project management; scope, development, implementation, analysis • Collaborated with Architects to ensure maximum efficiencies & align expectations • Allocated internal resources & 3rd-party vendors to deliver projects • Ensured projects were delivered on-time, within scope & on budget • Leveraged verification techniques to navigate changes to project scope, schedule & costs • Measured project performance using appropriate systems, tools & techniques • Developed detailed project plans to track progress • Performed risk management to minimize project risks • Participated in project on-site implementations & trainings CROSS-FUNCTIONAL LEADERSHIP & STAKEHOLDER MANAGEMENT: • Streamlined team processes to improve KPI’s and accuracy to meet service request deadlines • Reported & escalated issues to management • Managed relationships with clients & stakeholders • Established & maintain relationships with vendors • Created & maintained comprehensive project documentation • Developed & drove adoption & utilization of Agile Scrum methodologies • Collaborated with sales to improve designs to reduce labor & installation costs
Integration Manager
Layout InternationalIntegration Manager
Jan. 2011 - Dec. 2012
Integrator & Technical Consultant
Layout InternationalIntegrator & Technical Consultant
Sep. 2009 - Dec. 2010
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