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Work Background
Touchbase General Manager
Jan. 2022 - Jan. 2024
Imagine LabsDirector Of Technology
Mar. 2019Beirut Governorate, LebanonTECHNOLOGY PROJECT MANAGEMENT:
• Establish & implement technology objectives for internal teams & stakeholders
• Manage & own group’s business expansion efforts focused on technology integration
• Gather initial technology requirements for new projects to support optimal technology stack, define project management roadmap, and set strategy for each project stage
• Cultivate & maintain relationships with clients to track project progress & KPIs
• Perform financial analysis to uncover opportunity, increase efficiency & reduce costs CROSS-FUNCTIONAL LEADERSHIP & STAKEHOLDER MANAGEMENT:
• Build & manage cross-functional teams to drive client project deliverables
• Partner with senior executives to improve operations, launch new locations & manage budgets
• Oversee vendor management, facilitate contract negotiations & maintain rapport with partners
• Liase with Technical team to ensure operational efficiency & provide project updates, insights & identify resources to overcome project challenges
VNEXT TechnologiesProgram Manager
Jan. 2016 - Mar. 2019Dubai, United Arab EmiratesTECHNOLOGY PROGRAM/PROJECT MANAGEMENT:
• Coordinated internal resources & 3rd-party vendors to execute projects
• Ensured project deliverables were on-time, within scope & on budget
• Developed & enhanced adoption & utilization of Agile Scrum methodologies
• Developed project roadmaps, objectives, & pulled in stakeholders to ensure technical feasibility
• Facilitated on-site implementations & trainings CROSS-FUNCTIONAL LEADERSHIP & STAKEHOLDER MANAGEMENT:
• Provided cross-functional teams with project status updates & detailed project plans
• Conducted weekly meetings with Architects to align project expectations/track goals
• Streamlined team processes to improve KPIs & project accuracy to meet service deadlines
• Leveraged verification techniques to manage changes in project scope, schedule & costs
• Measured project performance using appropriate systems, tools & techniques
• Escalated issues to management & advised on appropriate, timely solutions
• Managed client relationships & stakeholder relationships
• Performed risk management analysis to minimize project risks
• Partnered with sales to improve designs that reduced retail labor, manufacturing &
installation costs
• Increased efficiency & productivity of the Multimedia Department
Layout InternationalProduct Manager
Jan. 2013 - Jan. 2015TECHNOLOGY PROJECT MANAGEMENT:
• Led large-scale project management, business development, integration, verification & validation of
digital asset management systems for Advertising Agencies, Publications & Magazines
• Managed 60+ Workflow & Digital Asset Management implementation projects
• Oversaw pre/post sales cycle; partnered with Sales to acquire new partners & finalized deals
• Researched & enhanced application system environment involving performance, scalability & availability
• Handled product restructuring, functionality review & overall Re-design, technical analysis & supported application development projects CROSS-FUNCTIONAL LEADERSHIP & STAKEHOLDER MANAGEMENT:
• Managed relationships & communications with partners, IT managers & system administrators
• Supported marketing's reach via social media utilization
• Apprised teams of all new feature updates, enhancements & integration activity
• Asset Management Systems for Agencies, Publications & Magazines
• Planned & executed our annual “Technology Roundabout” Event
SoftWeb S.A.R.LManaging Partner - Operations
Jun. 2012 - Jan. 2017BeirutTECHNOLOGY PROJECT MANAGEMENT:
• Lead end-to-end project management; scope, development, implementation, analysis
• Collaborated with Architects to ensure maximum efficiencies & align expectations
• Allocated internal resources & 3rd-party vendors to deliver projects
• Ensured projects were delivered on-time, within scope & on budget
• Leveraged verification techniques to navigate changes to project scope, schedule & costs
• Measured project performance using appropriate systems, tools & techniques
• Developed detailed project plans to track progress
• Performed risk management to minimize project risks
• Participated in project on-site implementations & trainings CROSS-FUNCTIONAL LEADERSHIP & STAKEHOLDER MANAGEMENT:
• Streamlined team processes to improve KPI’s and accuracy to meet service request deadlines
• Reported & escalated issues to management • Managed relationships with clients & stakeholders
• Established & maintain relationships with vendors
• Created & maintained comprehensive project documentation
• Developed & drove adoption & utilization of Agile Scrum methodologies
• Collaborated with sales to improve designs to reduce labor & installation costs
Layout InternationalIntegration Manager
Jan. 2011 - Dec. 2012
Layout InternationalIntegrator & Technical Consultant
Sep. 2009 - Dec. 2010
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