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Work Background
Night Auditor
Ibis Styles Ljubljana Centre & Fuzzy LogNight Auditor
Oct. 2023Ljubljana, Slovenia- Check-in and check-out. - Provide exceptional customer service by responding to requests promptly, efficiently, and courteously during check-in, check-out, and throughout your stay. - I Have extensive knowledge of the hotel, including room types, features and related services, rates, dining options, etc. - Executing night audit - Accounting for the hotel revenue (including bar) - Anticipate the next day's needs. - Maintain the cleanliness of the Hotel Bar. - Print out the Breakfast papers and arrivals in case the system or computers malfunction. - Cash deposit - Replying to guests' concerns and questions via email, phone, and booking websites, such as booking.com, expedia, etc. - Reviewing and replying to reviews
Discord Manager
CCE UCXDiscord Manager
Feb. 2023
Founder
FoxNoxFounder
Mar. 2022Providing suggestive ideas to implement into the Discord bot. Hiring a developer to work and develop the software. Selling and market it via word of mouth to potential clients.
Discord manager
NFT BUILDS INCDiscord manager
Nov. 2021
Technical Support Specialist
Teleperformance GreeceTechnical Support Specialist
Feb. 2020 - Dec. 2022GreeceProject: Microsoft - Assisting customers with Windows and Office activation - Troubleshooting issues with Windows and Office - Providing First call solution - Redirecting customer to correct LOB - Providing information based on customers inquiries related to User data, GDPR, Prices, How To
Customer Support Representative
Teleperformance GreeceCustomer Support Representative
Feb. 2019 - Feb. 2020Athens, GreeceProject: PMI - providing information about the product - identify and troubleshoot any problems - responding to emails within 24 h time frame - answering calls in a timely manner - responding to live chat (using Sprinklr) - using Excel (moved to LibreOffice) and record every replied email and making a weekly report of every replied email - providing international support
Content Moderator
WebhelpContent Moderator
May. 2018 - Aug. 2018Prague, The Capital, Czech RepublicProject: Let Go - Using a ticketing system called Zendesk to reply users, which reported other users or ads and solve the issue. - Using moderation tool for post moderation, where I would approve or deny ads before they go live on the website. - Cleaning the website from ads, that went past the system and shouldn't be on the website.
Technical Support Specialist
WebhelpTechnical Support Specialist
Nov. 2017 - May. 2018Prague, The Capital, Czech RepublicProject: HBO GO - Dealing with customers on a daily basis via email and English phone calls. - Solving the technical issues on the spot or be in contact with the Technical team via slack or using a ticketing system Jira. - Replying to peoples on social media, using Komfo. - Providing an onboarding education about devices and how to troubleshoot them.
Parking monitor
Javni Zavod Ljubljanski GradParking monitor
Sep. 2017 - Sep. 2017Ljubljana- Directing visitors to empty parking spaces. - Filling the role of informant. - Communication with visitors in Slovenian and English.
Phone surveys
Aragon, d.o.o.Phone surveys
May. 2017 - Jun. 2017Ljubljana, Slovenia- Phone surveying in the interest of market studies. - Kind and respectful communication with clients.
Mail carriers and sorting clerk
Pošta SlovenijeMail carriers and sorting clerk
Mar. 2017 - Apr. 2017Ljubljana, Slovenia- Mail sorting. - Home mail delivery. - Client communication. - Responsible money handling.
Call Center Representative
Telekom SlovenijeCall Center Representative
Dec. 2016 - Mar. 2017Ljubljana, Slovenia- Cell phone sales. - Mobile and repair service sales (Broadband, SiOL services). - Advising clients on their purchases. - Knowing all offers and specifics about the goods. - Attending weekly educational meetings.
Kiosk / tobacco shop salesman
Briani storitve d.o.o.Kiosk / tobacco shop salesman
Jul. 2016 - Sep. 2016Ljubljana, Slovenia- Tobacco product and newspaper sales. - Work with a cash-register and money handling.- - Communication with customers in Slovenian and English. - Doing inventory.
Waiter
Hotel Grand UnionWaiter
Apr. 2016 - May. 2016Ljubljana, Slovenia(Practical training) - Work at »the office« (serving drinks, keeping the tableware and tablecloth tidy and clean. - Communication with guests (exclusively in English). - Preparation of rooms (halls) for bigger events. - Catering.
Waiter
BID podjetje za gostinstvo in trgovino d.o.o. (Kaval Group), Waiter
Dec. 2015 - Mar. 2016Ljubljana, Slovenia(Practical training) - Serving drinks. - Keeping the bar equipment clean and tidy.
Waiter
Pali d.o.o.Waiter
Jul. 2015 - Aug. 2015Ljubljana, Slovenia- Serving drinks. - Mixing cocktails. - Keeping the restaurant tidy.
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