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Work Background
Turning Leaves LLCFreelance Designer
Jul. 2024United StatesI have spent the last 18 years honing my skills in AI and mastering various skill sets to become a more marketable hire. My freelance work has allowed me to serve companies remotely, tackling office tasks expertly and managing teams to achieve significant results. I enjoy the diversity of working in multiple industries and continuously expanding my knowledge and experience.
Booko Brothers General Contractors, Inc.Branch Office-manager
Mar. 2013 - May. 2024Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained computer and physical filing systems.
Updated reports, managed accounts, and generated reports for company database.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Aspen DentalCustomer Service Representative
Aug. 2011 - Mar. 2013Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Updated account information to maintain customer records.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Educated customers about billing, payment processing and support policies and procedures.
Booko Brothers General Contractors IncOffice Manager
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