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Work Background
SecureworksTechnical Marketing Manager
Apr. 2022 - Mar. 2023CaliforniaBuilt up competitive data for Taegis VDR and analyzed top competitors with defenses and counter arguments. Produced and presented battle-cards to showcase this information and integrated into sales training and enablement tracks. Enabled floor team for Blackhat 22 to be able to provide demos and respond to frequently asked questions. Presented the "stages of vulnerability management" in the Secureworks theater at Blackhat 22 Created companies first presence on Reddit and built into social program, collected users from many internal groups to participate with content generation. Built out and produced first public demo video of Taegis VDR
ReCharge PaymentsSenior Technical Marketing Engineer
Dec. 2020 - Dec. 2021Created the first set of competitive materials which later led to implementing a CI platform, integrating all data points and enabling sales to continually add information. Documented platform and processes for CI data handling and weekly digest creation. Built out competitive labs on multiple eCommerce platforms. Documented product capabilities on alternate platforms, create and maintain product matrix for feature reference. Created documentation and performed integration quality assurance for several partner software technologies. Assisted team with building out Command of the Message framework, and presenting to sales teams. Established training metrics and baselines with the sales team.
Me, myself, and I CEO
Apr. 2020 - Nov. 2021EarthInitiated reboot......
Learning, growing, building.
Full time learner, father, husband, teacher. Aspiring outdoor chef
Kenna SecurityTechnical Marketing Manager
Sep. 2019 - Apr. 2020San Francisco Bay Area
BarracudaProduct Manager - Web Security
May. 2018 - Sep. 2019Campbell, CA
Barracuda NetworksTechnical Marketing Engineer
Sep. 2013 - Sep. 2019Campbell CATrain support, sales and sales engineering teams on security product line. Create, manage and document solutions for cross product integration and new features.
WatchDoxLead Technical Support Engineer
Mar. 2012 - Aug. 2013Palo Alto CAProvide support for customers and their users with SAAS based document sharing and securing platform. Provide technical backup to internal sales teams when needed. Create knowledge sharing articles and monitor cases for trends with issues and system status. Work with development to resolve product issues.
LoglogicSenior Technical Support Engineer
Oct. 2007 - Mar. 2012Founded in 2002 and based in San Jose, CA, LogLogic is an innovator and market leader in Log Data Management and Intelligence (LMI). We strive to lead in the creation, development and delivery of the industry’s leading LMI platforms. Our award winning appliances enable log data from firewalls, routers, servers, applications (both commercial and homegrown), operating systems and devices to be automatically collected, stored, reported and alerted on in near real-time for compliance and risk mitigation. Our solution installs in 10 minutes and begins collecting and aggregating data from connected devices immediately. Compliance reporting capabilities and unmatched levels of log intelligence give you greater flexibility, simplifying, speeding and reducing the cost of tasks.
SurfControlSenior Technical Support Engineer
Nov. 2004 - Oct. 2007Provide excellent customer service and set new standard for number of calls closed per day, week and month, on average handled 30 % more calls. Accomodate customers with special needs, or circumstances, emergencies, etc.
Provide support for new products and train other technicians on new products.
SecurifyDesktop Support
Aug. 2000 - Jun. 2001Configure workstations for new employees, train them on installed applications.
Support end users and office equipment, troubleshoot remote access, email and local pc issues.
Castilleja SchoolTechnical Support
May. 1999 - Jun. 2000
United States Marine CorpsData Systems Tech
Dec. 1991 - Apr. 1996Various US military basesMaintained supply management and aircraft maintenance computer hardware and software. Provided end user support for these systems. Worked with flight recording systems (ECAMS) transferring data from on board tape carts to servers.
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