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Work Background
CMA CGMDispute Officer for Turkey region
Feb. 2022 - Jun. 2024Tallinn, Harjumaa, EstoniaEmployment contract cancelled due to relocation.
KalhojDanish Interior & Lifestyle Store Manager
Oct. 2019 - Sep. 2021TallinnMain tasks:
- delivered exceptional level of service in store and online on daily basis.
- performed daily marketing activities in social media, increased number of followers by av. 30% and actual clients by av.10%
- promoted and increased sales continuously
- performed routine tasks related to webstore operations
- performed duties in accordance with applicable standards, policies and regulatory guidelines to ensure safe working environment
- managed store operational tasks
- planned and organised events in store
- created product setups and performed quality photographs
Self EmployedSelf Employed
Apr. 2016 - Oct. 2019Estonia- performed quality food photographs for restaurant.
- determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
- digitally edited photos to enhance appearance.
SEB banka LatviaInternal Auditor
Mar. 2013 - Jan. 2014LatviaMain Tasks:
- prepared audit programs and working papers.
- performed internal audits in due time.
- produced and reviewed audit reports and advised on audit recommendations and internal controls.
- monitored action plan implementations according to reports.
AS UniCredit BankInternal Auditor
Dec. 2011 - Feb. 2013LatviaAS UniCredit Bank, Latvia. Main Tasks:
- participation in audit planning
- audit program development
- execution of audit according to the plan - monitoring of action plans implementation
- reporting
- communication with supervisory institution
AS UniCredit BankClient Relationship Manager
Mar. 2006 - Nov. 2011LatviaAS UniCredit Bank, Latvia. Client Relationship Manager Real Estate Finance Unit/ Monitoring & Restructuring Unit.
Main Tasks:
-addressed and resolved customer enquiries and requests within Bank services and general rules.
-acquired necessary data from customers for credit portfolio management.
-prepared and presented in committee loan applications.
-monitored customer loan payment discipline, collaterals.
-built partnerships with diverse internal teams and operations departments to streamline processes.
-identified opportunities to increase income.
-reached sales KPY.
-prepared loan restructuring plans for underperforming customers.
AS UniCredit BankCorporate Banking Assistant
Sep. 2004 - Mar. 2006LatviaAS Vereinsbank Riga before rebranding.
Main tasks:
- preparing loan applications
- preparing agreements
- meeting arrangements
- assisting manager
AS UniCredit BankOperations Clerk
Jan. 2003 - Sep. 2004LatviaAS Vereinsbank Riga before rebranding.
Main tasks:
- with high accuracy performed payment operations, credit card settlements. - managed payment investigations with involved parties.
- prepared credit card reports.
- carried out training of new operations clerks.
Radisson BluReservations Coordinator
Nov. 2001 - Jan. 2003LatviaRadisson SAS Daugava Hotel before rebranding. Main Tasks:
- delivered "Yes, I can!" and "100% Guest Satisfaction" and "15 OTP" service to guests.
- built good partnership with co-workers and other departments to ensure excellent service.
- performed room reservations via varied channels according to Radisson standards.
- performed reporting.
Radisson BluFront Office Guest Service Representative
Jun. 1998 - Nov. 2001Radisson SAS Daugava Hotel before rebranding.
Main tasks: - managed internal and external calls of hotel general switchboard.
- delivered "Yes, I can!" and "100% Guest Satisfaction" and "15 OTP" service to guests.
- built good partnership with co-workers and other departments to ensure excellent service.
- performed check-in/ check-out/ procedures and room reservations according to Radisson standards.
- performed concierge tasks when required.
- performed reporting.
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