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Work Background
omoqoUX Architect
May. 2022Hamburg, Germany
John Lewis & PartnersUX Architect
Mar. 2021 - May. 2022Remote
TransferGoDirector Of User Experience
Aug. 2020 - Nov. 2020Vilniaus, Lithuania
FlaconiInterim UX manager
Jul. 2020 - Aug. 2020Berlin, Germany
ARTICLE8 LIMITEDDirector
Apr. 2020 - Jul. 2020Rokiškis District Municipality, Panevėžio, Lithuania
FlaconiSenior User Experience Consultant
Nov. 2019 - Apr. 2020Berlin, Germany
SOARIZON® by ThalesUX Consultant
Jul. 2019 - Nov. 2019Crawley, England, United KingdomProvided the following:
- help defining product strategy
- coach UX/UI team in design systems & UX processes
- contextual enquiry with multiple groups
- customer interviews (remote & local)
- helped guide overhaul of product based on user insights
- Create design system (Adobe XD)
Al-FuttaimCustomer Experience Manager
Mar. 2018 - Jun. 2019DubaiI ran a small team of 6 CX designers across a growing set of retail brands, bringing them into the digital space of e-commerce and helping them explore & implement omni-channel solutions. We work with our UI department to deliver on concepts & provide BAU support for our brands. We provide end to end support to the brands we are engaged with, offering:
- qualitative/quantitative research
- cross channel user journey design
- wireframing
- prototyping
- information architecture/catalogue design
- content strategy (in conjunction with our content team)
- merchandising support (SalesForce Commerce Cloud)
- QA/UAT support I also make the time to run CX workshops to advocate and improve our CX discipline across departments as well as maintaining a library of reading material that is open to all teams we engage with.
Al-FuttaimCustomer Experience Architect
May. 2017 - Mar. 2018Dubai, United Arab EmiratesBrought in to increase Customer Experience maturity of the business, at strategic and delivery levels. Our aim is to help build an industry leading omni-channel experience for shoppers in MENA and beyond. Working across a multitude of retail brands.
SkyUser Experience Lead
Mar. 2016 - Apr. 2017Leeds, United Kingdom
The Marketing StoreUser Experience Lead
Sep. 2015 - Oct. 2015London, United KingdomI was brought in to help improve User journeys for a McDonalds project that sees millions of hits daily. I helped the team set metrics for success, iterate and improve the journeys toward thier objectives within tight security and technical boundaries. I have nothing but praise for the small digital team at The Marketing Store, they get things done and understand thier medium very well.
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