Kettle Produce Ltd.Infrastructure Manager
Apr. 2000 - Jul. 2013Diverse role with direct responsibility for IT Infrastructure Management, including:
Aligning the IT Infrastructure to support achievement of business strategies. Design, development, configuration and maintenance of network infrastructure β voice and data. Management, maintenance, analysis, planning and administration of LAN/WAN infrastructure with 25 Servers, 250 plus PCs and diverse range of operating system platforms: XP/W7 desktop, 2003/2008 servers.
Co-ordinating with 1st line IT Support Analysts - providing support and training to 250+ customers in an FMCG 24x7x365 organisation
Identification, Evaluation and Procurement of best value software and hardware solutions to meet business needs. Provision of 2nd/3rd line, advanced systems and infrastructure support.
Maintain accurate documentation on hardware/software assets, licensing (FAST) and external support arrangements.
Supplier Relationship Management
Stakeholder Management - projects, change, service availability - minimising impact from both planned or unforeseen disruption.
Systems & configuration knowledge of ERP, TROPOS, CODA Financials systems, and provision of relevant associated support. Key Projects included:
- Switch and router replacement - Linux/3com to Cisco.
- IP class migration.
- Active Directory GPO analysis and improvement; - Server replacement, consolidation and virtualisation using VMware ESX server.
- SQL Server Migration from 2000 to 2005.
- Implementation of routed networks using Ciscoβs EIGRP to provide resilient automated failover. - Managed rollout of migration from 2000 - 2003 with Active Directory. - Developed Wages System using VB6, ADO with SQL2000.
- Rapid expansion of hardware infrastructure - Cisco switches, routers & RF wireless.