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Work Background
Varkey GroupTechnical Program Manager
Nov. 2024Dubai, United Arab EmiratesDelivery
tmrwTechnical Program Manager
Nov. 2024Dubai, United Arab EmiratesDelivery
Crédit Agricole CIBDigital Transformation Initiatives PMO
Oct. 2023 - Oct. 2024SingaporeDriving digital transformation initiatives using Power BI, Excel, JIRA and SharePoint, and facilitating a strategic initiative aimed at upskilling team managers in technical competencies
Aleph-LabsTechnical Project Manager
Jan. 2022 - Sep. 2023SingaporeStandard Chartered – Technical Project Manager, Singapore (2022 – 2023): Managed two mobile app development teams for iOS and Android, delivering key components of corporate banking application.
UOB – Technical Program Manager, Singapore (2023 – 2023): Led two API development teams and a Front-end development team for a high visibility project at UOB, driving development and release activities.
Titansoft Pte LtdScrum Master
Jul. 2018 - Jan. 2022SingaporeLed and coached three teams, drove organization wide cultural change program and developed product-based training for Product Owners beyond Scrum and Agile.
PT. Graha Sumber Prima ElektronikConsultant
Dec. 2017 - May. 2018Greater Jakarta Area, IndonesiaML, Blockchain and IoT Startup venture – Technical Consultant, Jakarta, Indonesia (2017 – 2018): Co-founded a startup focused on developing a machine learning and blockchain-based solution for real-time inventory management using IoT for manufacturing facilities in Indonesia. A solution envisioned to serve SMEs in Indonesia Archipelago in their Supply Chain and Logistics management challenges
PhotonTechnical Program Manager
Jun. 2013 - Dec. 2017Greater Jakarta Area, IndonesiaWestern Union – Technical Program Manager, San Francisco, CA (2013 – 2014): Transitioned from Systems Analyst to Technical Program Manager, oversaw 80 critical APIs supporting Global Ops and coordinating cross-functional teams across multiple regions.
JC Penney – Technical Program Manager, Plano, TX (2014 – 2015): Led Agile development for the iOS and Android apparel mobile app as a Technical Program Manager, supporting business analysts across regions and driving project success.
Darden (Olive Garden & The Capital Grille) – Technical Delivery Manager, Jakarta, Indonesia (2015 – 2017): Managed the Agile development and delivery of restaurant mobile apps, ensuring it was ready in time for the marketing team to launch their festive season campaign.
JPMorganChaseBusiness Analyst
Sep. 2012 - Mar. 2013San Francisco Bay AreaProject: J.P. Morgan and Chase Mobile Native App and Browser site Agile development. My role involves Business and System Analysis. Skills required: Analysis, Agile methodology, Maintain consistency across platforms, Documentation, continuous learning, multitasking, knowledge in JSON, Objective C, Java, Java Script, XCode, Eclipse and Mingle. Roles and Responsibilities:
1. Requirements gathering, build Business Requirements Document, Create story cards across Mobile platforms and Mobile browser.
2. Review and Sign-off Business Requirement Document (BRD), Content doc, Wireframes, Visual designs, Story cards by working closely with Developers, Architect, Designers, LOB, PM and Legal.
3. Drive BRD approval process by working closely with the PM.
4. Drive Story Cards from Analysis to Dev Complete to Ready for Release.
5. Document business knowledge, Designs, Technical notes, Master Story List (Traceability Matrix) and custom help docs for developers and QA.
6. Control scope creep by proactively identifying it and bring it to the attention of Architects, Designers, Developers, PMs, Product Manager and LOB for getting a consensus.
7. Pro-actively call out consistency issues during High Level Architecture Design meeting, Tech Spec meeting, Design review meeting, LOB and Product Manager’s meeting.
8. Control number of pre-release and post-release defects by covering all possible use cases.
Wipro TechnologiesSoftware Engineer for Cargill
Oct. 2010 - Sep. 2012Hopkins, MinnesotaDeveloped an end-to-end solution using SharePoint, C# and Oracle, collaborating with Traders and Risk Analysts while managing stakeholder requirements and documentation.
Wipro TechnologiesProgram Manager for Microsoft
Nov. 2008 - Sep. 2010Redmond, WashingtonManaged cross-functional teams to onboard global applications like Bing.com into the operations center, negotiating SLAs and ensuring high availability up to 99.999%.
Wipro TechnologiesSoftware Engineer for Microsoft
Aug. 2005 - Dec. 2008Hyderabad, India1. Microsoft Business Solutions application support and development
2. Microsoft Dynamics CRM also known as Microsoft Dynamics 365 supporting Microsoft customers and partners.
3. Application support for Microsoft Dynamics AX (Axapta), Microsoft Dynamics NAV (Navision), GP (Great Plains), SL (Solomon) sales and account management.
4. Functional knowledge of Microsoft Dynamics Navision and Axapta
5. Siebel Answers and Siebel Dashboards expertise
5. Technical Writer for creating knowledgebase articles
6. SQL server admin, TSQL, .NET, IIS expertise for troubleshooting
7. Data analysis and reports automation.
Citigroup Global ServicesJunior Process Officer
Mar. 2004 - Jul. 2005Chennai, IndiaProject: Citigroup’s UK Credit Cards division. The Global Contact Center takes care of Customer Service, Cross Selling, In case of Fraud, Liaise with Customer, VISA/MasterCard agents and Police. It deals with HBI and PII (Personally Identifiable Info) data. Roles and Responsibilities:
1. Assist UK Credit Cards Customers of Citigroup over phone. 2. Resolve issues with minimal escalation, good Quality and customer satisfaction.
3. Adhere to the strict processes which have zero tolerance for violation.
4. Be the liaison to facilitate the conference call between the customers, visa agent, UK police officer to resolve fraud issues.
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