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Work Background
Broll Property Group (Pty) LtdSOFT SERVICES OPERATIONS MANAGER
Dec. 2021Gauteng, South Africa· Headed the Soft Services Team, based at the Department of Trade, Industry and Competition, as a member of the Broll Facilities Management team.
· Responsible for ensuring that staff, services, and processes comply with company standards, focusing on contractual deliverables. · Analysing workflows and processes to identify inefficiencies, enhance operations and streamline operations to boost productivity without compromising quality.
· Engaging clients to understand their expectations, ensuring consistent service delivery, and acting as a liaison to cultivate strong relationships and facilitate quality-related conversations.
· Designing, implementing and improving Company quality standards within a complex environment. Tracking and monitoring operations to ensure adherence to established policies, identified potential gaps and implemented optimized solutions.
Department of Cooperative Governance and Traditional AffairsDEPUTY DIRECTOR: Community Works Programme (CWP)
Jul. 2021 - Nov. 2021Pretoria Metropolitan AreaResponsible for ensuring that the programme aligned with the broader policy priorities of the Country. Coordinated with key stakeholders to ensure successful implementation of the Community Works Programme and monitored progress towards achieving desired outcomes. Participation in targeted initiatives like the President's Eastern Seaboard development initiative, involving both foreign and domestic investors, aims to improve economic growth and job creation in the area.
Tsogo SunOPERATIONS MANAGER - SUN1
May. 2012 - Jul. 2020Johannesburg Metropolitan AreaResponsible for leading the hotel management, staff, and outsourced contractors at the 24 Hotels within the SUN1 Brand conducting regular performance evaluations, and providing guidance and support to optimize performance and achieve targets. Performed quality Audits at all hotels and contributed to creating Standard Operating Procedures. Implementing these procedures consistently across all properties ensured a high level of service and efficiency. Additionally, the audits provided valuable feedback to make informed decisions on resource allocation (CAPEX, OPEX) and strategic planning. Developed and executed comprehensive business development strategies to drive revenue growth and expand market share in alignment with organisational goals. Monitored market trends, competitor activities, and guest feedback to identify sales opportunities and potential risks and adjusted strategies accordingly. Collaboration with cross-functional teams ensured that all contractual obligations were met and performance standards were consistently achieved, resulting in cost savings and improved overall operational efficiency. Coordinated cross-functional teams to optimize revenue and implement cost-saving initiatives based on analysing trends and financial analysis findings. Developed and presented comprehensive financial forecasts to support long-term planning and budgeting efforts. Facilitated collaboration between Operations, Finance, and Procurement by managing capital expenditure projects (CAPEX) from proposal to completion, ensuring timely, budget-friendly, and contractually agreed-upon completion. Collaboration with cross-functional teams ensured that all contractual obligations were met and performance standards were consistently achieved, resulting in cost savings and improved overall operational efficiency. Performance managed Outsourced Contractors to improve the organization's competitive position within the market and accomplish strategic objectives.
AccorOPERATIONS MANAGER - HOTEL FORMULA 1
Aug. 2008 - Apr. 2012Johannesburg Metropolitan Area
Mercure HotelsGENERAL MANAGER - MERCURE HOTEL MIDRAND, MERCURE HOTEL BEDFORDVIEW AND MERCURE HOTEL NELSPRUIT
Jan. 2008 - Jul. 2008Johannesburg Metropolitan AreaGeneral Manager at the Mercure Hotel Midrand (92 rooms), Mercure Hotel Bedfordview (120 rooms) and Mercure Hotel Nelspruit (104 rooms) where my responsibilities involved ensuring that various strategic objectives were met ranging from Guest Service to meeting and exceeding profit targets. Worked with Finance Teams in compiling and presenting annual Hotel budgets. Understanding Competitor activity (with the Reservations and Front Office teams), which formed part of the Hotel's yielding strategy. Worked with Sales Teams in compiling and presenting annual Hotel Sales Plans by concentrating on sustaining current Key Accounts and finding new Sales leads.
Mercure HotelsGENERAL MANAGER - MERCURE HOTEL MIDRAND AND MERCURE HOTEL BEDFORDVIEW
Apr. 2007 - Jul. 2008Johannesburg Metropolitan AreaGeneral Manager at both the Mercure Hotel Midrand (92 rooms) and Mercure Hotel Bedfordview (120 rooms) where my responsibilities involved ensuring that various strategic objectives were met ranging from Guest Service to meeting and exceeding profit targets. Worked with Finance Teams in compiling and presenting annual Hotel budgets. Understanding Competitor activity (with the Reservations and Front Office teams), which formed part of the Hotel's yielding strategy. Worked with Sales Teams in compiling and presenting annual Hotel Sales Plans by concentrating on sustaining current Key Accounts and finding new Sales leads.
Mercure HotelsGENERAL MANAGER - MERCURE HOTEL MIDRAND
Jul. 2005 - Jul. 2008Johannesburg Metropolitan AreaResponsibilities involved ensuring that various strategic objectives were met ranging from Guest Service to meeting and exceeding profit targets. Worked with Finance Teams in compiling and presenting annual Hotel budgets. Understanding Competitor activity (with the Reservations and Front Office teams), which formed part of the Hotel's yielding strategy. Worked with Sales Teams in compiling and presenting annual Hotel Sales Plans by concentrating on sustaining current Key Accounts and finding new Sales leads.
Mercure HotelsGeneral Manager
Jul. 2005 - Jul. 2008City of Johannesburg, Gauteng, South AfricaMERCURE HOTEL – MIDRAND, MERCURE HOTEL SUITES – BEDFORDVIEW AND
MERCURE HOTEL SUITES - NELSPRUIT
Tsogo SunDEPUTY GENERAL MANAGER - HIGC ORTIA
Jan. 2002 - Jan. 2005Johannesburg Metropolitan Area
Tsogo SunFRONT OFFICE MANAGER - HIGC ORTIA
Jan. 2000 - Jan. 2002Johannesburg Metropolitan Area
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