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Work Background
University of the Arts LondonJunior IT Support Analyst
Jul. 2023 - Oct. 2023Elephant & Castle, England, United KingdomRebuild and Deployment: Successfully managed the rebuild and redeployment of over 200 student-facing Windows machines at the University of the Arts London.
Software Management: Liaised with client teams to deploy relevant software packages tailored to educational needs.
Cyber-Security: Contributed to the development and implementation of new cyber-security policies.
Knowledge Management: Created and managed an internal IT department wiki, migrating from Microsoft Delve to wiki.js.
Technical Support: Provided top-notch technical support to staff and students, troubleshooting and resolving hardware and software issues.
Inventory Management: Maintained accurate records of IT equipment and managed supplies.
Training and Support: Assisted staff and students in understanding and utilizing IT resources effectively.
Customer Service: Strong focus on delivering excellent customer service and enhancing user experience.
FallfreeCo-Founder
Jul. 2022 - Jul. 2023London, England, United KingdomFounded Fallfree, a fracture prediction software, with two other members. Developed business model and mobilized relevant stakeholders. Secured funding for initial project idea development.
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