Powerup Computer SolutionsOwner / Head Technician
May. 2014 - Aug. 2015Robertsdale, AL● Troubleshot hardware, firmware and software issues with windows computer systems and servers on a daily basis
● Experience in providing remote support as well as on-site support for clients and customers.
● Provided customers with expert knowledge of their computer systems, gave 101 classes to those who were interested
● Maintained computer systems on a monthly service of fixing/repairing registry errors, malware/spyware/virus scans, windows updates and firmware updates
● Quickly identified problems wrong with firmware, hardware or software issues, fixed those issues and returned items back to the client in a timely manner, usually not extending more than twenty-four hours
● Setup and maintained Windows 2008, 2012 servers on-site with clients. Configured TCP/IP ports for new server and verified that computers were in the network, able to open, save and access files on network
● Communicated technical information to clients who were not tech savy, in a proficient manner and able to explain technical information in ways that the average user would understand
● Designed and maintained websites for clients, moderated forums