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Work Background
All CoveredSr. Integration Manager - SAP Business One Data Migration
Jul. 2016 - Jul. 2024Greater New York City AreaExtracted, translated, loaded, and validated imaging channel legacy systems (e-Automate, OMD, Sage, Quickbooks, etc.) into Forza ERP built on SAP Business One
Streamlined data migration processes to increase efficiency and reduce errors
Ensured seamless system integrations through meticulous data mapping and validation
Enhanced data accuracy by implementing effective data conversion strategies and techniques
Collaborated with cross-functional teams to develop comprehensive data conversion plans, achieving project goals on time
Sharp ElectronicsIntegration Manager
Jul. 2008 - Jul. 2016Sharp Business SystemsSuccessfully completed extensive travel to perform complete data conversions for 14 SBS acquired entities with business volumes ranging from $18 to $50 million annually, ensuring zero interruptions to operations, revenues, and profits
Collaborated with users to define job scope, data cleansing initiatives, and user behaviors in legacy systems, resulting in financially balanced conversions ,set project execution schedule and go-live date
Revamped data conversion process by implementing vital elements such as mock conversions, data validation, and financial balancing, resulting in significantly reduced stabilization
Ricoh USAOracle Contracts for Service - CVD Project Team Lead
Aug. 2001 - Jul. 2008Fairfield, NJLed the development of integrated solutions for automation of service contract creation, maintenance, meter collection, and billing based on detailed business requirements
Oversaw and actively participated in functional design development, data analysis, and data conversion approach for Oracle Contracts for Service module implementation for 3 Ricoh owned companies
Collaborated closely with Order to Cash, Service, and Business Readiness teams to ensure an integrated solution that promoted best practices
Conducted functional testing and participated in business-wide end-to-end testing of core and custom functionality
Contributed to the development and delivery of a 4-day classroom training session on the core and custom Oracle Contracts for Service module
Ricoh USA (Savin)IT Business Analyst
Apr. 1998 - Aug. 2001Stamford, CTProvided timely support, troubleshooting, and system testing with first-time resolution of technical issues, minimizing downtime and potential revenue loss. Managed a flawless end-to-end data conversion and staff training for a recently acquired mid-sized, Midwest dealership.
Ricoh USA, Inc.(Gestetner)Manager, Customer Support - Eastern Region
Apr. 1987 - Apr. 1998Multiple Locations in CT, MD and NYDirected a staff of 30, managing 12 branches in 3 geographic centers for aftermarket sales and administration. Successfully grew sales volumes from an initial $480,000 as a rep, to over $20 million annually, by providing high levels of customer support, ensuring unparalleled satisfaction, and repeat business. Recipient of multiple Manager of the Year awards between 1990 and 1998. Won sales incentives each year for consistently exceeding sales quotas, customer satisfaction, and open AR targets.
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