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Work Background
ArgentinaMarketArgentinaMarket Co Founder, the first retail specialized in high quality argentina's food & beverage
Mar. 2018San Isidro, Provincia de Buenos Aires, Argentina
Telecom ArgentinaSr Analyst of Corporate Segment Strategy
Feb. 2017 - Mar. 2018Analysis of Corporate telecommunications market (mobile, internet, datacenter) , and Sales & Customer Care channels. Proposal and implementation of changes in the operating model.
Telecom ArgentinaSr Analyst of sales channel strategy
Mar. 2016 - Jan. 2017Analysis of SME telecommunications market segment and sales channels. Proposal and implementation of changes in the operating model.
Telecom ArgentinaSr Analyst of business planning of Top Clients
Jun. 2013 - Feb. 2016Mobile business KPI: Budget & reporting
Sales force's commission of sales: Process management (except the scheme’s payment designing).
Customer Care’s Model: Actions’s coordination with related areas.
Telecom ArgentinaSr Analyst of Top Client's Customer Care
Jul. 2011 - Jun. 2013- Customer Care KPI: Model Designing and performance control of the different areas. - Organization and process improvements of the areas that belong to de Customer Care area.
Telecom Personal ArgentinaSales Director assistant (SME segment – Small & Medium Companies )
Jun. 2006 - Jun. 2011Direct Sales downsizing focused on retention and customer loyalty (defense of the customer base by MNP) 2010 – 2011.
Actions to improve customer segment profitability - 2008 – 2009
Actions to increase sales (commissions, offer, promotion) 2007 – 2008
SME’s Dealers Network Development (third channel) (search, selection, contract drafting, definition of operating conditions and remuneration, implementation).
Direct sales channel development. 2006 – 2007
Telecom Personal ArgentinaProject Leader – Phone sales channel focused on Consumer Segment
Oct. 2005 - May. 2006Project development, implementation and initial operation.
Telecom Personal ArgentinaSales planning Supervisor
Jan. 2002 - Sep. 2005Budget preparation and control of sales and expenses. Definition and management of sales commissions for direct sales channels.
Customer Care KPI: Model Designing and performance control. Project Leader GSM launch in Sales Direction (new mobile technology that radically changed the operation mode). Coordination of the implementation of GSM in the commercial area (processes, training & sale channels). Bidding dealers project Participation (Dealer’s Network development for the Consumer segment by private competition (interviews, selection, drafting contracts, commissions and support implementation).
Telecom Personal ArgentinaSsr Analyst of top clients business planning
Feb. 1999 - Dec. 2001Information management, preparation of bids, ad hoc management assistance
MetroGASNew Business Jr Analyst
Nov. 1996 - Jan. 1999Proposal development and implementation of alternative business
Project for implementation of new business unit related to core business (feasibility study).
Organizational change project (comprehensive reorganization of the company according to long-term goals). Area of Focus: new businesses.
MetroGASCustomer Care Supervisor (personalized attention)
Jul. 1994 - Nov. 1996Responsible for the care of customers in branches
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