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Work Background
Pranamat ECOSocial Media Manager & PR | CRM
Mar. 2017Riga, LetoniaSM Manager
Design and implement influencer marketing campaigns to boost brand visibility and engagement.
Coordinate with influencers to create authentic and engaging content.
Establish and maintain strong relationships with key influencers and brand ambassadors.
Monitor and analyze influencer campaigns using key metrics such as reach, engagement, and conversion rates.
Management of social networks (Instagram, Facebook, TikTok) Collaborate with the content team to develop creative briefs and guidelines for influencers.
Negotiate contracts and terms with influencers, ensuring mutually beneficial agreements.
Manage influencer budgets and ensure cost-effective campaigns.
Organize and manage influencer events, product launches, and brand activations. Customer Relationship Management (CRM):
Develop and implement CRM strategies to enhance customer loyalty and retention.
Create personalized communication plans based on customer behavior and preferences.
Utilize CRM software to manage and analyze customer data, tracking interactions and purchase history.
Oversee the customer support team to ensure timely and effective resolution of customer inquiries and issues.
Implement feedback mechanisms to continuously improve customer service quality.
Set up and manage automated email marketing campaigns to nurture leads and engage existing customers.
Conduct surveys and gather customer feedback to gain insights into customer needs and preferences.
Use insights to drive product development and marketing strategies.
Design and manage customer loyalty programs to reward repeat customers and encourage referrals.
Analyze program effectiveness and make adjustments to maximize customer satisfaction and loyalty.
Generate regular reports on customer metrics, including satisfaction, retention, and lifetime value.
Provide actionable insights to the sales and marketing teams to improve customer acquisition and retention strategies.
REPRESENTACIONES MARESI, C.A.Sales Manager
May. 2008 - Mar. 2015Anaco, Anzoategui State, VenezuelaSales Manager metalwork tools: Carbide Inserts, Threadmilling, Turning, Milling, Drilling, Workholding & Rotary tooling, Indexable tooling, Cutting tools, Abrasives, Precision measuring instruments Development and execution of comprehensive sales strategies.
Authorized regional representation of leading brands in the area.
Establish and maintain strong relationships with key clients.
Conduct detailed market research and competitive analysis, identifying new opportunities.
Implement CRM systems that improved client management and streamlined the sales process.
Negotiate high-value contracts and agreements with major industrial clients, ensuring favorable terms and conditions.
Collaborate with marketing and product development teams to align sales strategies with market trends and product innovations.
Oversee inventory levels and coordinate with supply chain teams, ensuring optimal stock availability and timely order fulfillment.
Prepare detailed sales reports and forecasts, providing senior management with insights for strategic planning and decision-making.
PJ, C.A.Sales Manager
Apr. 2007 - May. 2008Anaco, Anzoategui State, VenezuelaSales Strategy and Planning:
Develop and implement effective sales strategies to achieve company targets and market growth.
Analyze market trends, competitor activities, and customer preferences to refine sales plans.
Set realistic sales goals and monitor progress regularly.
Conduct regular training sessions to enhance team skills and product knowledge. CRM:
Build and maintain strong, long-term relationships with key clients.
Address client needs and concerns promptly and effectively.
Develop strategies to expand the client base and secure new business opportunities. Sales Operations and Coordination:
Oversee the entire sales process, from lead generation to closing deals.
Coordinate with the warehouse and logistics teams to ensure timely product delivery.
Manage pricing, discount policies, and promotional activities. Product and Market Analysis:
Stay updated on industry trends, new products, and technological advancements.
Collaborate with the product development team to provide market feedback and suggestions.
Analyze product performance and customer feedback to identify improvement areas. Vendor and Supplier Relations:
Maintain strong relationships with suppliers to ensure product quality and availability.
Negotiate terms and conditions with vendors to secure favorable deals.
Evaluate and onboard new suppliers as needed. Sales Reporting and Documentation:
Maintain accurate records of sales activities, client interactions, and transactions.
Generate regular sales reports for senior management review.
Ensure compliance with company policies and industry regulations
PJ, C.A. Warehouse Supervisor
Aug. 2006 - Apr. 2007Anaco, Anzoategui State, VenezuelaWarehouse Management: Proficient in coordinating and optimizing warehouse operations to ensure smooth workflow and efficiency. Quality Control: Experienced in implementing quality control processes to maintain product standards and minimize defects. Inventory Planning: Skilled in planning and managing inventory to ensure availability of products while minimizing excess stock. Organizational Skills: Adept at organizing warehouse layout and distribution to maximize space utilization and operational efficiency. Attention to Detail: Strong focus on accuracy and attention to detail in inventory management and quality assurance. Team Leadership: Effective in leading and supervising warehouse staff, fostering a collaborative and productive work environment. Problem Solving: Capable of identifying and addressing operational challenges to improve warehouse performance.
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