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Work Background
San Diego Health ConnectDirector of Operations and Systems Architect
Feb. 2023 - Jan. 2024• Overall business process and services leadership with focus on continual product and systems improvements
• PMO, Participant/ Customer Services and Relationships ownership
• Product design and solutions architecture for Health Information Exchange Products and Services
• Serving community, regional and state affiliations in leadership of meaningful systems design and services delivery
• Evolving the understanding around meaningful information and integration into whole-person care from individual persons to care and systems delivery
Providence St. Joseph HealthInformation Systems Senior Strategic Business Partner/ Executive Director/ Regional CIO
May. 2019 - Oct. 2022N CA• Development and Alignment of regional information systems strategy including all aspects of patient care delivery
• Regional executive team collaboration in strategy development representing IS capabilities and opportunities
• Participation in operational governance guiding alignment across clinical and business strategies with corporate strategies
• Collaboration with enterprise leadership to develop and enhance IS strategic plans and technology road maps to meet customer
needs
• Initiation and facilitation of projects impacting area acute and non-acute missions and clinics
• Strategic prioritization of regional goals
• Develop, manage and optimize local IS governance groups and processes including area IS Oversight Committee
• Set initiatives and refine system-level strategic planning and group facilitation to ensure quality IS outcomes
• Design and lead technologies experience, satisfaction and engagement
Providence St. Joseph HealthInformation Systems Strategic Business Partner/ Area Director/ Program Manager
May. 2018 - May. 2019Humboldt County, CADevelopment and Alignment of area mission information systems strategy including all aspects of patient care delivery
• Area executive management team and regional pharmacy executive collaboration in strategy development representing IS
capabilities and opportunities
• Participation in area operational governance guiding alignment across clinical and business strategies with corporate strategies
• Collaboration with IS leadership to develop and enhance IS strategic plans and technology road maps to meet customer needs
• Initiation and facilitation of projects impacting area acute and non-acute missions and clinics
• Strategic prioritization of local and regional goals, including regional pharmacy IS infrastructure
• Leading and facilitating collaboration of N CA regional executive team in e-prescribing regulation compliance IS, (including
informatics) infrastructure
• Communication and guidance across all levels of care delivery of IS strategic goals, projects and impact to/ inclusion with care
• Develop, manage and optimize local IS governance groups and processes including area IS Oversight Committee
• Membership and active participation in Humboldt and N CA regional pharmacy committees as liaison for Information Services
Baylor Scott & White HealthSystem Director, Learning Innovation and Emerging Technologies
Jan. 2015 - Jan. 2017Dallas/Fort Worth AreaThe products under my leadership have been rigorously evaluated by HealthBox. Our Virtual Learning Environment (VLE), with patent pending technologies was ranked at 4.2, tying a the highest recored nationally and appraised for several million dollars at a multiple of the initial investment. Our other product offerings; iBooks, mobile apps and online learning were awarded a 3.4, also well-beyond average.
• Directed technical product management and programs of products rigorously evaluated by HealthBox with patent- pending technologies ranking at 4.2, tying highest record nationally and appraised for several million dollars, at multiple of initial investment.
• Architected product offerings, including iBooks, mobile apps, and online learning, awarded 3.4 by HealthBox, also well beyond average.
• Created mission and vision for innovation across system.
• Led both internal and external product implementation.
• Budgeted programs at departmental and multi-departmental levels.
• Designed and led development of products, including apps portals, Learning Management System (LMS), Virtual Learning
Environment (VLE) and more.
• Wrote and customized grant proposals, statements of work, and related strategy for fulfillment, as well as project
proposals, for both internal and external collaborative efforts.
• Led core team of developers, artists, and clinical experts.
• Spearheaded coalitions of project collaborators, both within and beyond system.
• Directed programs and ownership of family of software applications.
Baylor Scott & White HealthManager of Learning Innovation
Jan. 2011 - Jan. 2015Dallas, TXLed and created critical technology infrastructure development efforts and learning technology systems design for high-profile grant
Budgeted personnel and equipment in addition to innovation supporting technologies Applied instructional systems design:
• Developed templates for online learning
• Directed all aspects of online learning content development
• Developed teams from zero - expert in online content creation methodologies
• Server infrastructure specifications and requirements
• Storyboards, scenarios and general storyline throughout user experience
• Matrix of mapped learning objectives such as hand hygiene with in-game participant performance to online modules of related topics as applicable reflecting standards of care in medical practice substantiating competency measures
• Architected composite reporting structure including metrics from module completion and other LMS data with VLE participant metrics to include meaningful insights into the efficacy of the VLE and online modules in the LMS
Made all technology purchasing decisions and principally managed computer hardware, software and maintenance for core team
Developed social media infrastructure (websites, blog infrastructure, etc.) Managed mobile application storyboarding and development
Managed teams of game design, development, animation and graphics and server architectures
Established business agreements with Apple, Google and legal partnerships to accomplish publication of applications
Market analysis of product for project sustainability
Established and supported/ produced e-publications; iBooks
Regularly reported progress to internal advisory board members (System CMO, COO, VP of medical networks, system CNO, various board members) and grant funders
Developed and presented pro-forma business cases to senior executive leadership to broaden and maintain project related business lines with success
Baylor Scott & White HealthTeam Lead, EHR Education
Jan. 2009 - Jan. 2011Remotee-Learning content and accessory web development and delivery systems design, structuring and online module development
Created and hosted websites to facilitate delivery of best in class online interactive content for Nursing, Medical and Ancillary Services
Established CME rewards for EHR e-Learning actives, working with director of medical education and accreditation center to craft documentation and records
Analysis of learning outcomes including costs and efficacy in comparison with classroom initiatives
Development of custom post-implementation user tracking and evaluation system for Electronic Health Record deployment
Physician EHR e-Learning efforts saved an estimated $720,000 annually over classroom initiatives and was a preferred route of learning
CSI Teche-Learning Consultant and Architecht
Jan. 2008 - Jan. 2009Remote/ DFW Areae-Learning content and accessory web development and delivery structuring, training analysis and design, accessory materials development, development of custom post-implementation user tracking and evaluation system for Electronic Health Record deployment at BHCS
Modis/ Consulting PartnersConsultant
Jan. 2005 - Jan. 2008RemoteManaged client site e-Learning content design, development and delivery including:
• Texas Heath Resources; designed/ developed online learning for physicians using the Epic EMR simulating the actual EMR experience
• EDS HP; acted as team lead for development of online educational material for Service Delivery Automation, reporting to program manager for international participants exceeding 12,000 in number across the globe consuming our interactive content, acted as team lead for design and development of ITIL online education initiates and interactivity development in addition to program QA and other online delivery innovations
• McKesson Pharmaceutical Sales where a flash-based board game engaged students to learn best practices in proprietary sales software and related products
• Fedex Kinkos; Developed online courseware for ordering and sales systems including advanced audio editing
university of north texasAdjunct Faculty
Jan. 2004 - Jan. 2005Instruction of undergraduate language courses
DLGS, INCVP operations
Jan. 2003 - Jan. 2005Denton, TX-Supervision of all aspects of operations including contract preparation, project management of installations and pricing for landscaping and light construction. -Complete developement of IT systems and IS management to automate project management and development.
Dallas County Community College DistrictAdjunct Faculty
Jan. 2002 - Jan. 2004 Instruction of courses for the Medical Assisting program (credit courses) at El Centro College, DCCCD including: Terminology, Pathophysiology, Law and Ethics and Front end Medical Office Procedures.
Instruction of courses for CE department including IC3 Microsoft core certification training and typing.
Provided instruction and development of medical continuing education courses for Parkland Hospital, Dallas TX.
Instruction of courses for the Biotechnology program, El Centro College, including: Bioethics and Summer internship labs and online courses.
Instruction of courses for HPRS (Health professions preparation) including Pathophysiology and Health and Wellness Promotion.
Temporary Database developer/ coordinator for Contract Training, El Centro College.
Instruction of courses for Mountain View College, DCCCD (Feb July 2002) ESL levels 1 3
Kalco LightingLighting Showroom Mangement
Jan. 2000 - Jan. 2003Dallas/Fort Worth AreaSeasonal Dallas Market lighting showroom setup, installation, management - Designed and built scenes/ sets/ vignettes to display lighting
- Designed and constructed showroom infrastructure and finishes to achieve optimal product marketing
University of TX at ArlingtonLecturer, GTA, GRE
Jan. 1999 - Jan. 2000instruction of undergraduate German language courses.
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