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Work Background
KanbrickAdministrative Assistant
Mar. 2025Remote
Profesional independienteFreelancer – Virtual Assistant & Social Media Manager
Nov. 2022RemoteProvided virtual assistance and administrative support to marketing teams, ensuring smooth daily operations and project management. • Scheduled and monitored content calendars, ensuring timely and consistent posting aligned with brand objectives. • Managed influencer communications, responded to inquiries, and resolved issues to maintain productivity. • Created and curated engaging content, including copywriting, graphics, and video edits, to enhance audience interaction.
SkillādemiaCreative
Jul. 2022 - Aug. 2022ColombiaVoice training course creation and delivering to be published in the Skillademia learning platform.
ContentshireContent Creator
Aug. 2021 - Aug. 2022ColombiaActing and content creation for media platforms
24-7 IntouchTraining Facilitator
Aug. 2021 - Mar. 2022Bogotá, Distrito Capital, ColombiaOur main job besides training new hires for the campaign was to build the learning material and strategies for the upcoming line of business that were open while I was part of the company.
TeleperformanceTrainer for customer service representatives
Sep. 2019 - Sep. 2020Bogotá, Distrito Capital, ColombiaWhile I was part of the company I went from customer service agent in bilingual campaigns to trainer. The responsibilities I had as a customer service representative involved: Assisting customers with inquiries and issues via email, chat, and voice; inquiries which were often related to payment inconveniences, tech support for website and app issues, and also handling private information to place orders and create tickets. Later, as a trainer, it was relevant to instruct the new members of the company on the campaign and their service (product knowledge, achieve metric goals and develop or improve soft skills). I had to monitor and supervise their performance (quality analysis), and finally, I also used to provide up-trainings to current agents and supervisors.
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