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Work Background
Chief Commerce and Customer Success
TripsterChief Commerce and Customer Success
May. 2022ПортугалияManaging commercial results through diversification of assortment and lifetime customer value growth. - Created five new product verticals leading to 15-30% revenue increase per vertical - Created vision for Customer Success and build function, achieving 20% CR rate improvement - Developed product QA frame, which resulted in 15% revenue growth and 10% increase of repeat sales
CEO Havas Village
Havas GroupCEO Havas Village
Jan. 2019 - Apr. 2022- Key Clients: Kia/Hyundai, Reckitt, Jacobs Douwe Egberts, Hermes, D&G, Sandoz, Novartis, X5 Retail Group, Sberbank - Retained 100% clients in portfolio, won new clients with extra 50 million Euro/year - Integrated SAAS platform into operational management & monetized it - Launch integrated Village Team for Reckitt, X5 (Media + Creative) - Relaunch SMM product to integrate Media & Creative Business, get extra revenue - Entered Top 3 agencies in Data solutions Sales - Relaunched HR process with "Persona Profile" and Recruitment Funnel at the core, decreased recruitment timing for key positions from 6 to 3 months
Executive Managing Director
Havas Media GroupExecutive Managing Director
Jan. 2014 - Dec. 2018Москва, Россия- Key Clients: Kia/Hyundai, Reckitt, LVMH, Perfetti Van Melle, X5 Retail, MVideo / Eldorado Electronic Retail. - Control and constant delivery of Agency PL - Won #1 Food Retail X5 (3 years contract) and #1 Electronic Retail MVideo Eldorado (2 years contract) - Build strategic partnership with Veon #2 Telecom Operator for 2019-2021 - Diversified revenue source by data science services, performance based fee; reached extra revenue
Executive Director
InitiativeExecutive Director
Jan. 2010 - Dec. 2013 МоскваKey clients: Unilever, KFC, MVideo, Beeline Successfully passed UL capability audit Won and onboarded Beeline, MVideo clients
Client Service Director / Planning Director / Group Head / Media planner
InitiativeClient Service Director / Planning Director / Group Head / Media planner
Jun. 2000 - Dec. 2009Москва, Россия

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