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Work Background
CBRELead Cybersecurity Risk Analyst
Mar. 2023
CBRESr. Cyber Security Analyst | Global Governance, Risk and Compliance (GRC)
Dec. 2019 - Mar. 2023Richardson, Texas
Vistra EnergySr. Analyst Cyber Security Risk Mgmt
Apr. 2018 - Dec. 2019Irving, Texas
DynegyIT Security Analyst II
Feb. 2016 - Apr. 2018• Responsible for the Security Operations of enterprise users/computers/groups using various tools (ADUC, ADAC, ADSS, O365 Admin Center, Group Policy Management, Hyena, AD Toolkit, ACL, Waveset Lighthouse). • Serves as RA for various Certificate Authorities (Thawte, DigiCert, OATI, PJM) and ISO’s (ERCOT, MISO) to manage sever and individual digital certificates and user portal accounts.
• Serves as a Security Administrator for various enterprise applications (Endur, PeopleSoft, Right Angle, Maximo, LodeStar, iAvenue, ADAuditPlus, CES Blue, Integrity, Pay Connexion, LiveLink, FIS,). • Serves as Change Control Administrator responsible for conducting change control meetings for all enterprise production changes to servers or applications. Maintained updates to the Change Control SharePoint entries, approvals and workflows.
• Assessed critical business apps for security risks and compliance (SOX)
• Controls the physical Data Center security • Serves as an Office 365 Exchange Admin; able to create/remove/manage mail accounts, IM, and access to mailboxes.
• Mobile Device Management using Airwatch Admin Console, ClearPass Policy Manager and 0365 Admin Center to manage network access to all types of wireless mobile assets.
• Generates Weekly/Monthly/Quarterly/Semi-Annual report data to internal and external auditors for compliance measures and, annual SOX audits. Updates controls as needed. • Domain Administrator on all Physical and VLAN Servers enterprise-wide.
NRG EnergyIT Administrator
Aug. 2015 - Feb. 2016• Leveraged the ticketing and tracking system (OTRS and ServiceNow) for creating records pertaining to customer reports of incidents and service requests; including the gathering of pertinent technical information required for advanced troubleshooting, and resolution.
• Controlled DRA and Active Directory to provision and manage user accounts, security groups and distribution list. Governed access to ACLs following SOX and organizational security policy controls. • Established and managed SFTP user and vendor accounts, granting access to internal and external servers using SSH Tectia and RDP.
• Provided support for exchange server mail accounts for enterprise end users
• Provided support for Citrix access and XenApp.
• Served as SAP Security Administrator for various modules in Corporate SAP, (SAP ESS, SAP PRR, SAP CRM, SAP UDP)
• Pushed Software Suites and Upgrades to all organizations assets via Altiris Client Management suite
• Provided remote support for enterprise end users using various remote tools.
Universal AmericanAsset Manager
Oct. 2014 - Aug. 2015Houston, Texas• Centralized Asset Management operations, processes and systems that provide benefits in efficiency and effectiveness for the organization.
• Designed SharePoint site to supervise and manage assets enterprise wide (laptops, Desktops, iPad, iPhone, BlackBerry)
• Insured organizational asset recovery: Upon termination of employee, enforced recovery protocols to be certain all organizational assets are recovered to protect company investment and data that may be breech of HIPPA compliance.
• Used Absolute Computrace on all encrypted equipment to secure data by freezing or wiping device and locate equipment.
• Administered procurement for all technical assets for the organization: Quoting, Purchasing and Shipping all equipment to different departments companywide
Helpdesk Tier II Admin. • Provided information technology support to the business in terms of hardware, software and networking via escalations from Tier 1 support, walk-ins or ticket submissions.
• Provided support for exchange server mail accounts.
• Remote access support with remote access programs.
• Leveraged Serena and TeamTrack ticketing system create incident and service request to have records of troubleshooting and end user technical information.
• Escalated issues to proper support group to ensure that all systems and users are being supported at the appropriate level.
Netsync Network SolutionsSolutions Specialist
Mar. 2014 - Sep. 2014• Lead of a core team in retrieving Laptops/PC's from client sites at fulfillment of contract.
• Headed Windows 7 deployment for large client orders with quantities over 1000 assets. Managed a team responsible for imaging, repairing and deploying over 500 laptops/PC’s daily.
• Responsible for recovering and tracking inventory for over 500 laptops daily, amounting to over $250K in company assets.
• Formulated concise reconciliation reports from inventory and damage laptop/PC data.
ADPIntern
May. 2012 - Aug. 2012Bedford, Texas• Utilized VISION to Locate software missing required updated and send out specific client based software patches.
• Created and administered client surveys to determine effectiveness of client’s software. Hosted client-side user training meetings in order to provide valuable feedback to the R&D
• Participated in weekly Scum install meetings with R&D and Implementation team to provide input from clients to help with the continual improvement of the software programs.
Sprint NextelTechnician
Jan. 2011 - Jun. 2012•Resolve customer issues relating to equipment related problems. •Used Deductive reasoning to manipulate and troubleshoot mobile software such as Android and RIM operating systems.
•Quickly and safely disassemble and reassemble various mobile devices then used E-ticket GUI to enter triage information about damaged cell phone into database.
•Assists in all aspects of the day to day operation of a Wireless Retail Store including but not limited to: Operating a Cash Drawer; Store Opening/Closing Duties; Audit Readiness; Merchandising; Sales & Customer Service Activities
Hewlett-PackardNONC
Jul. 2010 - Jan. 2011Nonconformance (NONC)
Used SAP GUI to enter DMR information and scan material to create Nonconformance tags (NCT) for parts to be shipped back to original vendor.
Used Sap GUI system to identify the location of missing parts or help look up specific damage info for required parts.
Create a safe and organized environment via moving pallets full of material to correct locations.
Relay information to my coordinator and team pertaining to reconciliation reports.
Harris County Flood Control DistrictTechnical Assistant
Jun. 2009 - Dec. 2009Reviewed previous subdivision plan sets for all Watersheds in the Harris County and input detention pond information on a spreadsheet.
Used the ArcMap (Geo database) program to input information and create polygons needed for the different detention ponds.
Determined the Run-off Rate vs. Impervious for each watershed using the HEC-HMS program and graphed it accordingly. Compiled a summary of each procedure, in one concise report.
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